H A Thompson & Sons

Has parts on hand and replaced in a single visit

We were not happy with the service. They had been trying to fix the air conditioner for three years. They could have replaced it when I told them to three years ago. They gave me a new one and it didn't work. They thought I was stealing the Freon.

They replaced the tub with a walk in shower and installed a taller toilet. They were friendly and courteous and very customer service oriented. They didn't take long to finish the job. Even though they had to wait for the dry waller and the floorer to do their jobs. My only fault with them was they left a rust stain on the shelf in the tub that I can't seem to remove and the plug for the sink drain is in crooked. I told them about both but they never came back to fix it even though they said they would. I will still give them an A because it does look pretty nice in the bathroom and it helped me to assist my mother.

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he was hurried through the whole time, made a huge mess and didnt even fix it correctly and when we would ask question he would just avoid the question.

It went just fine. Had to move the line over from the basement. The service man arrived promptly, called before so i could meet him and completed work well.

They were ready to install the items before I was ready. That surprised me as most places seem to take weeks to get the stuff and then set up a time. I told them when I wanted them and they were here, on time. They removed the old shower/tub and found a radiator under the tub which was unexpected but they took care of it without a hitch. The guy putting in the new shower recommended I not use the door and after he explained it to me I could see he was right--the shower has to have room for a chair for my mother to sit on and a door would only make it more complicated to get in and out of the shower. It saved me some money. They came in the morning around 10 and were gone around 4 in the afternoon. They came back the following week to put in the toilet--they had to wait until the flooring people were done with their work. I was happy with their work. It was a bit expensive but never had this done before so it was possibly the right price.

He said that he would re-contact me for the rest of the work. He never did, when I got the bill, it was another $400.00, about what the cost of the sink abnd facuet was. The estimator never got back to me with the bid for the heat and air. I was VERY disappointed about the quality of the work and the cavelier attitude of the organization and frankly will NOT recommend anyone else use them.

My furnace had stopped working in the night. I called and talked to their messaging service. I waited several hours and no one had called me back. So I called them again, the lady told me they only come to my town once a week. I was not happy because they never called me back and told me this, I was waiting on them. If I had known right away I could have called someone else right away instead of waiting in my cold house for them. They lady them told me they could come next week, I thought she was clueless. My furnace was not working why would I wait a week for them to show up. Keep in mind I had to call them back to get this info, when they could have called me and told me after I left the first message with their answering service. I was not happy with the lack of customer service.

I was able to receive a quote in a timely manner. The quote clearly listed my options for replacement. I had considered this company for installing my new furnace, but their scheduling process did not work for me.

We came home from visiting family for Christmas to discover our water heater had broken and was shooting water out the top. Even once the water was shut off, it continued to spill through a crack in the tank, and was creating a huge water issue in our laundry/mechanical room . I called several companies, who would not be able to come until a few days later or the even into the next week. HA Thompson was able to come within a hour and a half, and they were earlier than they anticipated. They removed the old, replaced with the new, and did a thorough job cleaning up the water. They were accurate (even less) than their estimate, and several hundred less than the other quotes I received from other companies. The serviceman was professional, efficient, and friendly. I will most definitely use them for future maintenance and repair, and would highly recommend them.

We had another company come and install it and we have had continuous problems with their work. This company came out and fixed the issues we were having ,and they did a great job, haven't had any problems since.

The person who came over made a huge mess, wrecked our sink with a saw, and trashed our bathroom.. He was constantly making phone calls as he didn't seem to be knowledgeable in what he was doing. We ended up fighting them over the bill. After we posted several complaints on public review sites they offered to drop the bill. They then went on those sites and made sure they were able to remove the reviews. Honestly the worst plumbing company we've ever had. In fact the worst company we've ever let into our home.