ADVANCED TREE SVC

unknown

They left a lot of dead branches in the tree; stating they could not reach them. They failed to trim any branches that were near electrical wires leading to two houses next to ours. The person who gave the estimate verbally stated that they would care for these branches also. They suggested we call MDU and MDU would have those branches trimmed free of charge. I called MDU (the local power provider). They came out and told me that they only do trimming of limbs from the trunk(main) line, that the tree trimmer should have done the branches that were left also. They stated that I should call another tree trimming service and suggested Bullinger's in Bismarck. The branches in question are not near the main line. The main line is on the opposite side of our lot. It took over two weeks to get the owner of this company to come out and he insists that trimming the branches near the wires is not their job and that he didn't tell us that they would do those. That is untrue. They told my husband that they would take care of those branches. Unfortunately we were foolish and did not get that in writing. We relied on the verbal acknowledgement from the owner/estimater. We will now have to call another tree trimmer to have the job finished. We will NOT ever use this company again and I will tell everyone I know about this experience.

Within three hours, they got the job done and hauled out of there, it was great. They were professional, and reasonable.