Regional Foundation & Crawl Space Repair

Regional Waterproofing was on time and provided me with a report on the crawlspace. We both crawled under the house to have an on-the-spot evaluation of each item.

All was great. only minor problems but resolved immediately.

We did this in 2 phases to be sure the water remediation was effective before sealing and encapsulating. Phase 1 consisted of installing additional drain tile (trenching, flexible pipe, gravel) in the area of the springs. This was quite effective even during the rainy fall season in Raleigh. 100% dry, no more mud or odors. Phase 2 was easier for the crew, since the area was dry. Encapsulation was done very well, sealed up nicely.

I have called and emailed several times over the past months trying to see if we can get the deposit back. The job is being done for a church, not me personally. I reviewed the contract details and had attorney friends review it and there is no statement that the deposit cannot be returned. Our church really needs the money back. I am quite put out that they did not return calls or emails.

They were on time but the estimate was too high so I decided to look elsewhere.

They're work is excellent! Their cleanup was excellent, every day they left they picked up after themselves. They were very courteous & polite & professional. I would definitely use them in the future, I was extremely pleased!

Great! This is an A++++ company and we couldn't be happier than the level of service we received. Von and his staff went beyond our expectations. Would recommend them to anyone without hesitation.

I obtained 4 quotes with Regional the most polished, receiving the highest ratings on this board, and being advertised / recommended by Dave Ramsey - and the most expensive by far. The presentation of the quote was extensive and clearly a lot of money has been put into the presentations (Regional may be connected with Basement Systems in some way as the material refers to them). The literature is glossy and the photos/videos inspire confidence. The material advertised appears to be proprietary and you are left to believe that these materials are specifically designed for the job after years of experience and therefore cost more. I found very similar products on the web at very reasonable prices so I suspect there is some margin stacking but that is to be expected. The quote I received was a form and did not accommodate special instructions in the main body. Notes are placed on page two at the bottom. I recommend you ensure everything you want / discuss / agree to verbally is in this section and assume nothing is understood even if you have emails – the quote rules (sort of). I sent several emails trying to confirm exactly what was to be covered. In the end it did not matter. I recommend being very careful about what you sign – do not think “well, we discussed this and they said they would take care of it … put it in the contract. The project was scheduled in January for an early March install based on backlog - but I got a call asking to do the install in early February because "they were caught up". That wouldn't work for our schedule so it was a no go but sounded crazy to me anyway - how could they clear their backlog that fast - or did a customer cancel or complete early and they wanted to shoe me in? Does it matter? At the time I thought no, however, upon reflection it along with the quote process were warning flags. As the install date approached we were getting ice and lots of rain so I requested a delay for the weather to clear and they were accommodating. The crew arrived on Monday March 10th around 0930. They were very polite and began work straight away. I believe in the adage - you get what you inspect not what you expect - so I kept an eye on their progress. I noticed they brought a stack of 10' perforated PVC (which sells at the big box stores for about $7.50 each). I asked what that was for because I was quoted the Basement Systems trademarked SmartPipe that was presented during the quote and in the literature as being far superior to perforated PVC. I questioned the foreman who said I had to call my salesman who told me "after speaking with the production manager the PVC is actually better and is not going to cost extra". Really? Then why was that not presented in the quote as the best option? In fact - it was never presented as an option at all. I am convinced that had I not been there it would have been installed and hidden under the plastic. I offered to accept the PVC for a deduction on the quote but after speaking "with the owner" my salesman said they would provide what was ordered. Work was halted as they had to order the material for arrival Wednesday the 12th. That evening I looked over the work performed and found they had installed the new door. It was a slab of 1/2" PVC sheet material with some molding that had been attached to the old existing rotted jambs. I could not believe a professional company would do that. Removing the old rotted wood and installing new pressure treated wood would take no more than 30 minutes and the material might cost $10. After further inspection I found a saw cut in top middle of the door about 2.5" long filled with caulk to hide it. I called my salesman who explained that they only quoted the door and not replacing the rotted jambs. Wow! He had nothing to say about the cut they tried to hide. Because the crawlspace was very muddy the workers left some dried mud on the driveway so I went out to sweep it up before it got tracked into the house. That is when I noticed mud and scratches on the corner molding of my house. Clearly they had hit it with something. Not that big a deal but still noticeable. So - another email and call ... On Wednesday afternoon the crew returned with the proper pipe and set to work. I met with the installation foreman at 5 and we discussed the door - he also said it was not their responsibility but he wanted me to be happy so they would correct. Good - but what a hassle to get something done right the second time. He had no comment on the cut they tried to hide. We discussed the damage to the house and he told me they cleaned it up for me but in no way did they hit it. The crew returned Thursday around 0930 and got straight to work. They were done at 3 and called me (and spoke to my wife) saying they were through – job complete – and wanted me to inspect. That evening I thoroughly inspected the work. The door was fixed properly, the crawlspace was drained, matted, lined, sump installed, and all was cleaned. Very Nice. The sump line was lacking an Ice-Guard system and the joists had not been cleaned with Mold-X as specified. Also, there was still no resolution on the damaged siding. Another email and call to my salesman. He disputed the Ice Guard requirement as not being on the formal quote and after review – he is correct. However, I also have 3 separate emails each calling for the Ice-Guard system. Clearly, I expected it but I relented. As for the cleaning with the Mold-X I was now told they really weren’t through but that we needed to be out of the house for three hours because of fumes. News to me but okay – I agreed to vacate but needed to plan so this would need to be done the 17th or 18th. And, I still wanted resolution on my damaged siding. Friday morning (14th) I received a call from my salesman who said he had reviewed the job with “the owner” who stated our project was complete and he was to collect. I complained about everything again and said I wanted the Mold-X treatment and my siding fixed. No, he told me that the Mold-X was a complimentary service provided by Regional and while they were going to do it in the spirit of customer care – they were not obligated to (even though it was on the quote). He also told me that he “measured” the damage and in his professional opinion “they” did not do it and were not responsible. I’m not sure how his professional position as crawl space repair salesman qualifies him to make a professional judgment on siding damage – but that is beside the point. The conversation became rather heated and I am embarrassed for losing my temper and being unprofessional. Everyone at Regional maintained a very polite decorum throughout – regardless of the tension. Regardless of how polite they were they did not resolve the open issues. I was told I needed to pay immediately or a lien would be placed on my house. Wow - again. So, on a $5600 project they would rather threaten a customer than fix the siding and take care of the Mold-X. In the heat of the moment I was going to contact my attorney and short pay the invoice in the amount needed to pay someone to complete the job and repair the damaged siding. Instead I opted to pay the bill and be done with Regional. It is not worth the aggravation. In summary – I’m not certain if I would recommend Regional or not. Parts of the job were well done, communication was prompt and polite. However, there was, at the least, a pattern of confusion that at times felt like deception. Once we have a considerable amount of rain I will update this review for the efficacy of the system

They were here when they said they would be, got the job done in the same day. Could have not asked for better service.

Von Bullock came to the house, inspected our crawl space and provided an estimate for two jobs: first replacing old insulation batting between the floor supports with a moisture barrier and insulation that covered the ground under the house and extended up the foundation walls, and second to add foundation supports. He was very knowledgeable about the type of work to be done. Before our meeting he sent materials on the importance of the work to be done, then the meeting lasted three hours and he did his best to sell us what appeared to be more than we needed. For example, the moisture barrier he first mentioned was a certain thickness, but he was willing to give us a 'special' deal on a thinner barrier that was similar to what the competition was recommending. Another example, while we asked for estimates for the two jobs listed above, Regional Waterproofing was at the high end for both estimates, and some competitors that could do both jobs indicated that the foundation support may not be necessary. I thought Regional Waterproofing gave us a sales job rather than a professional estimate.

From beginning of work ...included removal of all old insulation to end of job ... communications were excellent, timely and professional. Work included the removal of insulation, installing drainage system, "clean space" crawl space, sump pump and de-humidifier. Installation crew members were professional, positive, polite all with an excellent attitude. Clean-up was excellent ... no sign of work being done. Initial contact with office, on site visit with technical representative were all positive. Work to be done was clearly and professional explained were a "layman" could/can easily understand. In short, very pleased from initial contact to completion of job with all of Regional Waterproofing personnel! I plan to use Regional Waterproofing on additional properties in the future.

Dave Hogg was wonderful. He and his team were very responsive and handled everything. I had sold my house and he quickly responded to the crawlspace issues with a solution to satisfy both me and the new home owner. The crawlspace is clean and dry and without issue! I highly recommend their services.

The experience was a good one. From the initial consultation to the completion of the project everyone was very courteous and professional. The actual work took two days, but the crew worked nonstop (except for lunch) and kept the area clean as they worked. When the work was completed they took me into the crawl space and made sure i had a functional understanding of all that was done and how to reset the sump pump and dehumidifier if necessary.

Regional Waterproofing was responsive. I was able to schedule an appointment the same day I called. The appointment was inside five days, so I thought their response was excellent. Their representative, David, was punctual, and professional. He was thorough in looking at my foundation, he asked a lot of questions and he the information he shared from his company was very helpful in assessing repair options. I thought their price quote was reasonable, however I chose a different company to do the foundation repair. I am considering using other Regional Waterproofing service for additional work I would like done in the basement.

The salesman was professional- seemed very informative, seemed prepared (except for getting me the reading materials on the service prior to our scheduled meeting as expected- so I did not have a pre-informed initial meeting), he took photos and confirmed the need for this service. (We had already had our bug people tell us the water content of our foundation was getting too high. This was a second opinion.) My husband and I decided to go with the company that seemed more expert in the business, Regional, since that was their focus. Over a series of phone calls, we scheduled the service. Subsequent calls with the Regional office showed a double-booked installaton, which was corrected. From that point to installation day, several weeks, we heard nothing more than financial things related to the cost. I called Regional the day before the scheduled installation, and wanted to be sure I should not have received information or further instructions. I was told I did not need anything more, to expect the workers at 8AM the next day. The day of installation, I was called at 8:30 AM by the salesperson, and told the installation would not happen in all likelihood due to a glitch the day before in the location scheduled for the day before me. I work part-time and scheduled this installation for a day when I was going to be home, and now the date was changing to a date when I had to work! I was not happy... but asked if I had to be home for the next day- specifically for electrical work associated with the dehumidifier instalation. I was told that IF the electrician need to get into my house or garage, he "could come back at my convenience."..... wrong-o! I went to work the next day, the men came after I left the house, and then I got a call around 9:30AM that the electrician HAD to get into my garage....NOW. Well, I could not leave work, and the poor man had to wait for me to get home at 1PM. He was sittting in the sun waiting for me- not happy since "this was the second experience like this that week" he said....blaming it on the sales person. he did a great and fast job, and I expressed my displeasure with this experience to the team leader. I became distrustful of the company doing a competant job under my house where I could not see more than the waterproofed materials (and frankly was too terrified to go under the house to see beyond the doorway)...so the local area manager arrived to aliveate my fears (James). He assured me all was done well and exceptionally to code. What I did not realize at that time was "where was the outlet for the moisture that was being taken from our foundation space"....so I looked everywhere around the exterior of the house, especially where the salesperson told me the outlet would be...it was not there or anywhere I could see. A call the next day to Regional (Tim) took a few calls back and forth to get the info I needed- and then was told the drain in under the house into an existing drain! I cannot see it without going all the way under the house....! This was not the experience I thought it would be. I thought I asked ALL the right questions, and then some things beyond that took place to make this less than fabulous. Hopefully the actual drain and dehumidifier will work as promised....we will see the next time the moisture level is checked....

Work was done on-time and professionally. Would recommend them to anyone.

The guy that came out to give estimate was really good. He had great service.

It was a good experience they came out and gave me an estimate. They scheduled a time to do the work and they came out when they said they would. I am happy with the service and the communication they provided. They explained to me what each item that they were using and how it would correct the problem. I would use them again if I needed to.

Arrived on time and was very professional and friendly. Did the work I needed and gave me a full report. This business has always been easy to work with and always does a thorough job.

My crawlspace had high moisture levels, the insulation was damaged and our vapor barrier was moved and had gaps where the bare earth came through. The environment was damp and dirty; ripe for mold, termites and other critters. Von Bullock came out and showed us several options for space encapsulation. Von had a great presentation to explain everything they can do. There were a lot of options to discuss and think about. We chose a mid-level priced option. There was no pressure or push to go with a more expensive alternative. In fact, Von showed us some other higher priced choices, but suggested we didn't need to get those kinds of materials for our house. They removed all of the old insulation and vapor barrier material. They then installed 20 mm clean space material over the ground and up the base of the walls. They installed silver light rigid insulation up the walls, sealed the vents, leaving the required gap for termite inspection. They installed a dehumidifier to maintain the low humidity in the sealed crawl space, which required new electrical wiring. Regional Waterproofing took care of all the permitting. The inspector from my town came out a few weeks after the work was completed and everything looked great to him. The work team was first-rate. They came in the morning, around 10, got right to work and finished the whole job by 5:00 pm. I was concerned because it had been drizzling for most of the morning, but it didn't seem to slow them down. I was given a tour under the house and they showed me everything that was worked on. The job was finished to my complete satisfaction. Now it's clean, bright and dry under my house. Thanks Von and the Regional Waterproofing team.

It was fine but we did not go with them. Everything was fine, I don't have any complaints, I just didn't go with them, they were more expensive than the other people.

Regional Waterproofing Inc. offered a great financing. They gave us good solid options. They did a good job.

The experience was great and the quote was reasonable. They were very professional and seem to know what they were doing.

It went very well. Regional is one of the oldest and most experienced in this business. They are extremely knowledgable which eases your mind to wether you are doing the right thing. The entire process was handled with ease for us as homeowners. They were completely in control of the situation. The crew was very polite, efficient, and kept the job site very clean. After a very stressful discovery of our problem, Regional completely eased our stress and took care of us.

Ricky, the technician who came this year, was punctual, professional and friendly and took the time to explain the work he did.