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Blaze Heating, Cooling, Plumbing & Electrical

Heating and Air Conditioning, Air Duct Cleaning, Electrical,

About us

Comfort Master is locally owned and operated by Tommy & Fay Brown. We are proud to be a Trane Comfort Specialist for over 10 years. Our team are here to take your calls and handle your heating and cooling needs. Experienced NATE certified technicians are always available to provide service to you with firm pricing on diagnostics and repairs. We provide 100% customer satisfaction on the services we provide. We are committed to building trusting relationships through honesty with our customers. No matter the time of day or night, you always speak with a "live" person on the other end. Ask about our loyal comfort club membership where you can receive discounts off repairs, priority scheduling, and yearly maintenance. We care about your comfort! License #17728.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Heating & A/C. Heat pumps. Dual fuel systems. Ductwork design, installation & testing. Indoor air quality systems, Geothermal systems

Services we don't offer

Duct cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8261 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
1%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 226-250 of 261 reviews

Frank L.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Annual A/C check up

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Blaze Heating, Cooling, Plumbing & Electrical
We appreciate you taking your time to post a review. We believe there is great value in annual maintenance.

Cynthia M.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Replaced the motor on the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for taking your time to post a review. We look forward to being of service.

Tim S.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had purchased a home that had been foreclosed on and had sat empty for almost 2 years. It was determined that one of the HVAC units needed to be replaced and there were two more that needed to be serviced. Based on their reputation, we asked Comfort Master to come out and give us a quote. It was also determined that all of the duck work needed to be replaced. We wanted it done correctly made the decision to go with Comfort Master. Their work was GREAT and we are happy with the results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

James F.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced air conditioner and added a secondary zone for the upstairs. The house is an older home and when it was originally built, only a single airconditioner was installed for both up stairs and down stairs. As a result you could never get upstairs cool in the summer and downstairs warm in the winter. We obtained several quotes from various companies and CM was the only one that came in to fix the problem rather than sell us an AC unit. They installed a new AC, Created a second zone and thermostat for upstairs, and added the ability to remotely control the unit. For the first time ever, we have been able to keep the entire house at a set standard temperature both upstairs and downstairs. They were a little more costly than the others, but they promised to fix the problem, not just sell us an AC... and they did.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you so much for taking the time to post your review. Thank you for trusting us for your heating and air conditioning needs. We will constantly strive to earn your continued confidence and look forward to many years of keeping your system in tip-top shape.

Jennifer B.
10/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed all heating and air in our new construction. After several calls the first and second year, we called another company to fix what was done by Comfort Master. We were also told we had been taken advantage of, extreme overkill of our heating and cooling system. We have 3 units for a less than 3,000 square foot house. Our bills are much larger than all our neighbors per what Progress Energy reports to us yearly.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


Response from Blaze Heating, Cooling, Plumbing & Electrical
We always want our customers to be happy with our services and this customer was definitely important to us. We always perform load calculations and consult for each customer and for how they intend to use the space when designing heating and cooling systems. It always concerns us when our customers have a problem that they feel has not been resolved. I did a review of the history for this home and noted that the systems have been in operation since 2007 and did not see a service call documented until 2009. It appears there was a nail through a refrigerant line that occurred during the construction of the home which was repaired. In 2011 it was noted that two systems had equipment coils that needed to be replaced. Electricity usage is influenced other things as well and this customer may do more things requiring energy in their home than the surrounding neighbors. It is helpful to hear this member’s concerns and we will use this information to help us.

Ronald G.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Sold and installed 2 new gas furnaces and air conditioning units. I have dealt with this company for over 10 years and have never had reason to be dissatisfied with their service. In this case, they were thorough, prompt, efficient and considerate throughout the process from choosing the appropriate products for our house and budget all the way to followup to make sure that the new systems were working properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
It is nice to know that we have long time customers that trust us. We take pride in what we do and believe it is important that our customers receive great care. Thanks for taking your time to give us the review.

Brian B.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Heating Repair, Air conditioner repair | |I've used these guys for years. Always had responsive service and top quality work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank your for the review. Its means a lot to us that you took the time to share your experience.

Lisa Y.
09/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: Everthing went great, and I'm sorry I can't remember when it was they did this work. I think it was in March of 2013 when they replaced all the air ducts under our house. It was a pure plesure working with this company. When I'm ready to replace the whole unit Comfort Masters will be the first company I call. | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
We are delighted you were happy with the work we provided. We strive to have a team of people that take pride in their work. We look forward to being of service to you in the future.

Richard H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We have had them twice a yr. for the last 11 years to service our A/C and heat pump. Very happy with their service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Loyal customers deserve our best. We value the trust this customer has placed in us and appreciate the opportunity to have served him for many years. Thank you so much for the report!

Dick H.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: To move two heat pumps. Comfort Masters was not used

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Blaze Heating, Cooling, Plumbing & Electrical
Comfort Master assesses what is needed to perform work and then provides a firm quote. I believe the customer giving this report would have been very happy with the work that we would have provided. When a customer chooses us to provide services, not only do you expect us to do the work well, but to also be a great company you can trust: be fully licensed and insured, have 24 hours service for any future needs or concerns, provide good benefits to our employees so we can hire and keep the best and the list goes on. Our customers are our number one priority and deserve our best every time!

Mark B.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace tune-up in the Fall and A/C tune-up in the Spring. They do great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Blaze Heating, Cooling, Plumbing & Electrical
We so appreciate our loyal customers who place their trust in us year after year. Comfort Master is always focused on keeping our customer's trust by doing our best and responding promptly to customer needs.

Paul D.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced the downstairs HVAC system. They did a great job and were quick and thorough.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you very much for your review. Our team is always focused on doing our best. We are here to serve you.

Pamela H.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
....
Description of Work: ....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you very much for your positive rating. We greatly appreciate the opportunity to be of service!

sheila L.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
...
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for taking the time to rate our service. We greatly appreciate your business!

Dave B.
09/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Put in a new system for me. I would never use this provider again in the future due to being unhappy with issues that came about and the provider would not fix.
Rating CategoryRating out of 5

Response from Blaze Heating, Cooling, Plumbing & Electrical
I did a review of this customer and found that we replaced a component in his system in 2011. I see no further history that indicates anything was voiced afterwards. While we believe this to be an equipment concern, we do not like to see equipment failure and are always available for our customers 24/7

scott S.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
It worked out fine.
Description of Work: They replaced my unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for posting a review regarding your experience with us.

Randall C.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for taking your time to post a review. We strive every day to bring value to our customers and giving them great care.

Fred P.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
I had a good experience.
Description of Work: They just looked at the problem we were having with our unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you [member name removed] for taking your time to give us your feedback. It is nice to know that you are happy with us.

DAVE T.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced heat pump and air handler. The sales person and installation team were very professional. The new system is much quieter & more energy efficient than the old system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you taking the time to review your experience with our company. We value the trust placed in our company and work hard to provide you with a great system that will serve you well! Thank you for your business!

Jacquelyn D.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The cost of $112.00 is half of a $224.00 fee for my yearly Spring and Fall check up of my heat pump system. I have had Comfort Masters of Zebulon for these past many years and could not be happier. I always request to have the same HVAC technician each time they call me to set up my systems bi-annual check up, and they are always willing to take the time to honor my request. There are some companies that you know you can trust to give you the best and most honest service they can provide...Comfort Masters of Zebulon, NC is just one of these companies.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you so much for being one of our long term Comfort Club members. We value our relationships with our customers and always work to do the right thing!

Watson S.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Yearly AC service. They may not be the cheapest but the service is outstanding. They are on time, cleaned up, always very good service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Blaze Heating, Cooling, Plumbing & Electrical
We appreciate you taking the time to share your comments and for continuing to put your trust in us. We strive to have a team that values your time and pays attention to detail.

Elizabeth W.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We are under contract "Comfort Club" (I think is what it's called) and we pay a flat fee for them to come out twice a year to check our systems. We are 100% pleased with them and have been using them since they began. Tommy Brown, the owner, was our contact person with another company before he left and began this, and he did such a good job that we found out where he went and we switched to ComfortMaster. His technicians are knowledgable, professional, prompt, thorough, and friendly as are the people in the office. We highly recommend ComfortMaster.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
It is wonderful to hear that we have long time customers that trust us. Thank you for taking the time and sharing such outstanding comments. We strive everyday to build value in our company.

Judith S.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced 2 heating and air units

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for taking the time to post your review.

Marianne K.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a heating/air system for us years ago and they do our maintenance twice a year. The technician spends at least 2 hours cleaning the systems and making sure it is all running smoothly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for taking your time to post your review. We take pride in taking care of our customers and their heating and cooling systems. We believe there is great value in our Comfort Club Program.

Bill S.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked and cleaned A/C system. Went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Blaze Heating, Cooling, Plumbing & Electrical
Thank you for posting your review. We strive to do our best everyday to continue to build value in our company.

Contact information

500 E Gannon Ave Ste 100, Zebulon, NC 27597

http://www.comfortmasterinc.com

Service hours

Sunday:
8:00 AM - 12:30 PM
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.17728
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Electrical,
Natural Gas Lines,
Energy Efficiency Auditing,
Fireplaces,
Generator

FAQ

Blaze Heating, Cooling, Plumbing & Electrical is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 12:30 PM

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 3:00 PM

Blaze Heating, Cooling, Plumbing & Electrical accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Blaze Heating, Cooling, Plumbing & Electrical offers free project estimates.
Yes, Blaze Heating, Cooling, Plumbing & Electrical offers eco-friendly accreditations.
No, Blaze Heating, Cooling, Plumbing & Electrical does not offer a senior discount.
Yes, Blaze Heating, Cooling, Plumbing & Electrical offers emergency services.
Yes, Blaze Heating, Cooling, Plumbing & Electrical offers warranties.
Blaze Heating, Cooling, Plumbing & Electrical offers the following services: Heating & A/C. Heat pumps. Dual fuel systems. Ductwork design, installation & testing. Indoor air quality systems, Geothermal systems
Duct cleaning

Contact information

500 E Gannon Ave Ste 100, Zebulon, NC 27597

http://www.comfortmasterinc.com

Service hours

Sunday:
8:00 AM - 12:30 PM
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 3:00 PM