All About Garage Doors

Arrived very promptly, springs replaced, door and mechanism checked and routine maintenance performed, very reasonable price.

After doing some research, we found the rates for All About Garage Doors to be more reasonable than others in Raleigh. It took them a few days to get a tech out to the house, but he made the repairs in about an hour. It's been a little over a month and we haven't had any issues with the work.

Never showed for initial appointment

Technician came at scheduled time, and pre-called to confirm. Did quick evaluation of door and problems. Said we needed a new drive sprocket for our Wayne-Dalton garage door. They did the tune-up and changed the rollers and lubricated everything, but said they couldn't get the repair part for our brand of door opener. Technician said they handle Lift-Master...???

I called and they said they could come out the same day...gave me an estimated time...I had to call back several times to get updates on when they would be able to come...Really the office should of called me. However, she was very polite and they had a project that ran way longer than expected. They were willing to come later in the evening or the next morning...I choose the next morning. The gentleman came on time and explained what was wrong with the garage door and gave me options...he was respectful of our home having to walk through to the garage with tools, leaving the garage area clean when he was done. The project took approximately an hour. I will call this company again as needed.

This company was one of four that I contacted about installing new garage doors for a three bay garage. All of the companies were selected from Angie’s List top-rated companies, except one that was recommended by a neighbor. This company had the best combination of product and price. Two companies offered Haas doors and two offered Clopay. I decided on the Haas. The salesman seemed knowledge and helpful. I signed a contract with them and installation was scheduled for about two weeks later. Things went south from there. The salesman had said nothing about needing to move anything in my garage before the installers arrived; but, I assumed that they would need some work space so I cleared a large area for them to work. When the installers arrived they told me they could not start work until everything near the doors was cleared out. During the discussion about what needed to be moved, it surprised me that the lead installer asked me if the tracks were to be replaced. He was asking me what was to be done! I told him the contract required that all of the hardware be replaced. I asked if they would move anything or if they expected the area to be cleared before they started. They told me that they expected the area to be cleared when they arrived. I told them they go to lunch or sit in their truck while I cleared the area. They sat in their truck; I cleared the area. After I finished clearing the area and the installers got started, I immediately called the salesman to tell him how angry I was. He commented that he did not remember anything that needed to be moved when he was at the house to provide the proposal. He told me that he would talk to the installers to ensure that the rest of the installation was done without incident. The installation went fine and the work appears to be good. The only thing I have noticed so far is that the installers did not pre-drill the holes for the lag bolts used to mount the track hardware. This caused the trim boards to split badly. I presume (hope) this is only cosmetic and that the underlying studs are okay. The installers left an owner’s manual for the door opener; but, no instructions for setting up the remote in our car or the keyless entry pads. I found the instructions for the former in my car owner’s manual and the instructions for the later on the Internet. It would have been nicer to have gotten the information from the company and not to have to do my own research. That was the last I heard from the company until I got an invoice a couple of days after the installation and then a call from the company’s owner this morning. While negotiating the contract, I asked the salesman about the availability of a cash discount. The company offered a 5% discount. I accepted the cash discount offer and sent a check in payment for the invoice. This morning the owner called to tell me that, in his opinion, a check is not cash, that he expected “green stuff” to get the discount, and that it would cost him “hundreds of dollars” to process the check. I strongly challenged his assertions. I then told him about the experience described above and told him how dismayed I was that no one from the company contacted me after my call to the salesman, except to send me an invoice and then call to tell me that a check is not cash in the owner's view. He said he knew nothing about my experience with the installers or the call to the salesman. He apologized for the problems and said he would look into it. He asked if there was anything he could do to make me happier; we agreed it is a little late for that. I told him I planned to give his company a negative Angie’s List review; so, he should not be surprised when he reads this.

Technician was timely and friendly when he arrived. Did a very reasonable job in a responsible manner and explained what services he actually did and what I can do in the future to keep my garage door in good shape.

This company made the appointment, came during the scheduled appointment, the service tech was super helpful and friendly, installed the keypad, and made some helpful recommendations based on our garage door without pushing a sale. Loved them! Now in a new house and will definitely use them for our garage door needs!

They were prompt and efficient. Didn't take very long at all and the garage door was SO much quieter afterward. The technician explained some maintenance steps to me when i asked, he provided me with information regarding repair costs or replacement options if we need them later down the road. No sales pressure.

Very prompt and professional service. Replied to our enquiry quickly - made an appointment within a few days. Arrived on time, clearly explained the work - presented us with a few options on repair work and clearly leaned the way of saving us money - would use them again for sure.

They did a great job - arrived promply, within about an hour after calling. Diagnosed the problems and made the repairs. The garage door works much better now.

Could not have gone better. He also shared the type of routine care and what products to use.

Everything went fine. Will use again.

I originally wanted to get their wireless keypad special, however, I have a 40 year old system, with no safety sensors, unable to be easily / cheaply upgraded. Instead, I had them install a new opener, safety upgrades, and wireless keypad. I had several questions about the product; all questions / requests before the job were addressed promptly. My service appointment was scheduled easily in my preferred time-frame, and he was even able to arrive early, and checked to see if that was convenient for me. Because it was an old system, it took slightly longer than he estimated, but the installation went smoothly. William, the installer, cleaned up thoroughly after the job, and went over the operation of the door, safety features and remotes in detail, making sure I was comfortable with their use. They accept credit cards as well as cash, so payment was processed quickly. Very pleased with all aspects of the service from start to finish.

They straightened the alignment on my garage door.

I believe they arrived on time, did what they were supposed to do. I haven't had any problems with my garage door, and they professional while at my house.

service man was unprofessional was angry that there was articles stacked by the ends of the garage door and it effected his access to remove the old rollers , he did not oil etc and was in a hurry to leave because it took longer to do the task then normal.

Great job!! Prompt service and good communication.

They were very responsive and came out to take a look at my door soon after my call. I wasn't sure if the door would need replacement, but Bill identified the problem immediately and indicated (to my relief) that they could fix it. The work was scheduled for the following day and it was done promptly and professionally for the amount that I was quoted. I was pleased with the overall experience and ended up referring them to a neighbor who happened to encounter a similar door problem the night after mine was fixed. Glad I called them.

The owner himself and one other worker came out on Thursday before the snow and ice. They were boh very professional.

It is working much more smoothly now!

"William" did a great job quickly. Definitely recommend.

The technician arrived promptly. The service was fantastic and quick.

Went great! I had concerns with a squeaking sound when the door was in operation. The technician verified it was in the spring mechanism, but said it was still functioning correctly, advised that i could keep using it with the squeak and did not try to charge me for unnecessary repairs.

Technician arrived at scheduled time. He was courteous to my spouse and professional throughout. He quickly went about his work to examine the existing garage door opener operation. Identified a badly worn gear and sprocket that required replacement. He provided to me a photo of the gear and sprocket and a (reasonably priced) estimate for repair by text message. The parts were installed and chain was lubricated. The service technician adjusted the opener for smooth and quieter operation and aligned the sensors. He installed an outside opener keypad. Worksite was cleaned prior to departure. We are very pleased with the service and the product.