CASE HANDYMAN & REMODELING

They were very professional, very courteous, and punctual. They did the job that they said they would do. They did very good work, too. I paid $500 for the work. The job was excellent. Their professionalism was really top-notch. I would highly recommend them and I would use them again in the future. They did do an outstanding job.

He never showed up.

Excellent! The installers arrived on time, were professional, knowledgeable, and courteous. They installed the windows faster than I expected, removed all the existing windows from the property, removed the stickers on the windows, and cleaned the new windows! I was really impressed with their neatness and concern for details. The Pela windows are easier to raise up and down, make the house quieter, and will have a positive impact on our electric bill. The windows also included the screens so we will be able to have fresh air this fall. We had 22 windows in the house so this was not a small job and as with any remodeling there was a minor problem. Pela failed to ship 2 of the windows with the original order. As soon as Case notified them the windows were shipped. Since these 2 windows were for the basement we had ordered them as single hung but to insure our customer satisfaction they were upgraded to double hung windows at no additional cost to us. This was really above and beyond. The windows arrived and were installed prior to the committed completion date so there was no delay on the project. Case Handyman and Remodeling also kept me advised throughout the process with follow up calls - I never had to call them, They made sure I was satisfied with the installation - and I am!

From the initial phone call through the completion of the job everything was handled professionally, courteously, and an emphasis was placed on doing things correctly and thoroughly to the highest standards. I had a lot of smallish jobs this time but I was also interested in connecting with a handyman service I could count on and would be able to call on for other jobs as they come up. I found Case to be extremely responsive, concerned about doing things as I wanted them done, but to the highest quality. They were able to tell me what things did not need to be done or directed me to easier fixes that I could do myself, so I appreciated that they were interested in both doing an excellent job but also saving me money by not doing unwarranted or unnecessary repairs just to make a few more bucks. Chris, the manager, stopped by to see how work was progressing and I felt that he really cared about customer satisfaction. In this way they earned my trust and confidence and I plan to rely on them for a long time in the future.