TGR Major Appliance Service & Repair

Look no further!!!!!!!! TGR is the place to call for repairs that I have found to be spot on and reasonably priced too. Our first repair was a Maytag washer that was fixed within a day, with the part on the truck and for less than I was expecting. Recently our Kenmore microwave door would not close and that was a spring that I reattached after a call to TGR. So that's 2 different types of appliances made by 2 different companies. There is no substitute for a local guy who owns his own company, is good at what he does, AND takes pride in both his work and reputation!

I contacted Tim on Friday afternoon. He said he would come over Saturday morning. Prior to his arrival I did some research on the cause of the suds error which indicated a possible bad pressure sensor or control unit. Upon his arrival I shared that information with him. He performed several operational checks on the washer and then told me to leave it unplugged for an hour to possibly resolve the error. He appeared to be disinterested in the problem and told me he had several other service calls he had to attend to. He called back 5 hours and I told him the error had not cleared. He said he would return on Monday to run diagnostics on the machine. On Monday, he called and said he was going to order a pressure sensor and would come on Tuesday to replace the part. He arrived on Tuesday and opened the washer and took some readings from the washer (the first time he really did any diagnostics). At that time he said he had to go back to the shop to order the part. He returned several hours later with a pressure sensor and did the installation. A subsequent operational check revealed the same error and he removed the replacement part and put the original back in place. He then charged us $80 for the service call and suggested I seek another opinion, or he could come back tomorrow with a control unit for the washer. It appeared he either did not have the knowledge or training to repair the washer. If that was the case, I would have rather him just tell me that up front, as opposed to wasting four days as our dirty laundry continued to grow. At this point, I have decided to call an authorized Whirlpool service technician to repair the washer, which I should have done in the first place. I contacted Tim as he was local and had good reviews and I was looking for a quick resolution to the problem. What I received was a bill for $80, four wasted days waiting while the laundry piled up, and a washing machine that is no closer to being repaired.

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Prompt response to call; quick switch repair

He appeared as promised and installed a new part. The final cost was less than his estimate. My nearly 40-year-old Hotpoint is working just fine again. he also fixed a minor problem I was having with my stove at no charge. I expect the service got was something of a fluke, but Tim is professional and knowledgeable and does what he says. I recommend him highly.

TGR Appliance Repair was recommended to me by a friend who had used the company previously. Overall, I have no complaints regarding my experience. It was very difficult to find an appointment time that worked, but once the appointment was made, everything went very smoothly. The problem was diagnosed and repaired within 30 minutes. The cost of the part and the repair was very reasonable, I was very impressed with the work done, and I will certainly call TGR Appliance with any appliance concerns I face in the future. I HIGHLY recommend TGR!