Mid Atlantic Roofing Systems Inc.

Great service and communication.

Estimate ordered

Great. Would highly recommend.

GREAT, FAIR DEAL!!

Great! Very professional and friendly! Answered all my questions and concerns! Punctuality was great. Workmanship was awesome. Very pleased with my new roof!!

First contact door-to-door couple day before 1/5/17 Sad that our insurance would pay for a new roof because of wind damage. Had us get in contact with them to access the damage and start a claim. When we got the claim estimate back on 1/5/17. Lauren the MARS representative came back to give us their quote based on what our insurance company would pay. Even talk us into an upgrading the shingles that they were going to help pay for using the money the insurance company was going to give us for the water damage to the bath room ceiling. Also insisted on a payment that night. After talking with the insurance company and each other we decided to cancel the upgrade to the shingle we just did not feel right about it. Due to our schedule and Lauren breaking her arm we were no able to meet for the new contract until 2/10/17 at which time we gave them the last of what was needed for a deposit on the materials to get started. Monday 2/13/17: My wife texted me a little before 12noon that they have started. At 1pm I get a call saying my wife does not understand what Lauren is saying Lauren is going to call me and she does. She proceeds to explain that there is some soft spots and significant warping. They are going to have to sheet sections of the roof because of this. I say that sound like the whole roof I would like an estimate for that. She tells me that it is not the whole roof they are going to only replace some spots were it is bad and with out ripping off the rest of the roof they can not give me an estimate. I said ok, as long as we are not talking the whole roof. I come home around 5pm and the whole front section had been sheeted over and none of the old wood removed. The crew pack up for the night and did not clean up the entrances to the house. They left the back deck covered in a tarp with debris blocking the dogs from the back yard. They had also piled all of the materials around were they move our trash and recycle bins too in the yard. Tuesday 2/14/17: The crew arrives 8am and immediately started sheeting the entire next side of the roof that they had left completely exposed over night. 9:45am I call Lauren and say it looks like they are just going to sheet over the whole roof can I get a quote or estimate. I get the same line and yesterday about not being able to estimate it until they have it all the way open and we are committed now so they have to finish. I reiterate that I need an estimate and Lauren assures me that she will talk to her boss and see what he says. 3:45 I call back and get the same story and that she will call me as soon as she talks to her boss. 6:04pm I call again after getting the same story that they cannot estimate the additional costs because they have not torn the last side off. But at this point the crew has re sheeted three whole side of my house. At least the crew has temporarily dried the roof in and has told me they will not be back the next day because of rain. At this point Lauren finally admits that they have to sheet a whole side because if they only put down sheet on top of bad spot with out cutting the old wood out it would leave a bump. She again reiterated the they had to finish the job once they start it so the crew would be back tomorrow. At that point I yelled a little and told her she need to get on the same page with the crew as they told me they were not come due to rain. Lauren then told me that she thought she should have her boss call me directly. I told her I thought that was a good idea. 6:13pm Lauren called back say that they had to finish the roof once they started and that they would just not re sheet the last side. At this point I lost my composer and told her the job was stopped until I have a quote for the re sheeting and that no MARS employee were to be on my property until that happened. 6:22pm the boss Telli called once again telling me that I could not cancel the job at this point it would leave him liable. I told him that for the most part I was happy with the work that had been done but was very unhappy that I could not get an estimate of the additional cost of re sheeting the roof and that it was not some thing I feel I approved because there has been a disconnect between what has happen at my house and what Lauren was telling me. That three whole side had been sheeted over and not cut out the bad and replace were needed. I told him I really did not want to leave my house any more than he did. So I would meet with him the next day but I want some thing in writing before any more work happen on my house. 2/15/17:Telli calls at10:50am says he be to me in a hour. He shows up around 12:30pm and we talk I tell him I am not happy with the way things have been communicated with Lauren. That the scope of the work does not match what Lauren has been describing. I am also not happy because decisions that they made have now left an additional ½ inch of exposed wood that. That a 25 year warranty on the shingles does nothing if the outer wood that now even more exposed rots away. He tells me that his installer charges him $20 a sheet and that he is trying to get him to come down on his price but he was going to just charge me cost so it would be $32 dollars a sheet and we are at 70 sheets bought so the additional cost would be $2240. Still not thing on paper from him but he promised to write it up and txt picture of to me. I do agree that if he gets me something in writing they can finish the job. 1:42pm I get a picture of the estimate not sure if that actually does me any good enough in a court of law. 1:48pm I walk in to the laundry room and get hit with a wall of stuffy hot air. I think the drier vent hose has come off some how but I am wrong. I discover in the roofing project that the exhaust chimney on the gas water heater is completely dislodged from the water heater and out of alignment by about 6”. I quickly open the back door and air the room out. Then I try to re seat the chimney but can I think the new boot on the roof is to tight so I can’t get it down. I text Telli a picture and ask him to have the crew take care of it the next day. He calls back immediately saying he not sure what I mean. I explain what I think has happened and that I just need it put back. He did not seem too concerned and told me to remind his foreman to take care of it. When my wife got home from what she was doing and I updated her she still we were not happy so we started researching online BBB, Attorney Generals Office, NC General contractor licensing, NC Insurance Commission. Even called and talked to a couple of real people. 3:28pm One of my clients text me she is part of the Home Builder Association so I call her and give her the skinny on my situation and ask if she has any body who can come and give me a second opinion and possibly a new bid. She hooks me up and I arrange to talk to someone in the morning. 3:55 I inform MARS that I am getting a second opinion and do not want the crew coming until I have gotten that and I will let them know ASAP if we move forward. 6:14pm I get a little freaked out about the chimney and call my dad to come help see if we can get it all the way seated. He comes up and I go up on the roof and discover that the chimney has a built in boot and now that they have sheeted over the roof it can’t come back down all the way and be reseated. We decided to use aluminum fold to cover the gap for now. And I pretty much decided I am getting a new roofer to do it right.