Logan Home Energy Services is a locally-owned Winston-Salem heating and air conditioning company operating under License #18148. 50+ employees. Additional address - PO Box 11064, Winston Salem NC 27116-1064. Additional phone numbers - (800) 849-4161. Additional email - sboyles@loganhvac.com. Additional contact name - Scott Boyles. Additional DBA - Logan Heating and Air Conditioning Inc, Logan Home Energy Services. Award winning.
He was fine and got there early and even when running into a couple issues, they kept the estimate the same.
Description of Work: Furnace Does not come on. Mother board had gone out.
Rating Category
Rating out of 5
Yes, I recommend this pro
$580
Response from Logan Heating & Air Conditioning
Thank you for your business.
Joan R R.
11/2018
1.0
heating & air conditioning/hvac
+ -1 more
9/2/16 I bought a Carrier gas furnace/central AC unit from Logan, a factory authorized Carrier Dealer. I gave a 5 star rating for installation. Since, I have called them 4 times. 7/6/17 AC stopped. Tech pushed a reset button, charged $67.25. No one had told me/asked me about the button. 7/2/18 AC stopped. Logan couldn't come. I got it started. 8/22/18 had unit serviced. Sent "one of their best techs", replaced cheap pump, but did not connect new pump to furnace. 10/22/18 furnace stopped. 10/24/18 Logan sent tech, attached pump. Did not check furnace for damage. 9/2/16 Honeywell thermostat installed, not Carrier. 10/31/18 Service manager said, "Carrier thermostats(5 yr warranty)are inferior to Honeywell's."(1 yr warranty) I have received poor service & poor quality equipment. I do not recommend this business!!!
Description of Work: purchase and installation Carrier furnace and air conditioner
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Ronnie T.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
The Carrier unit and Honeywell WiFi thermostat were installed to my great satisfaction. I was impressed with the sales, installation and office staff.
Description of Work: New upper level HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
Response from Logan Heating & Air Conditioning
Thank you Mr. [Member Name Removed], we appreciate your business. Debbie
karen P.
10/2017
5.0
heating & air conditioning/hvac
+ -1 more
Logan Heating and Air completed job on time and as estimated. Very happy with quality of work and employees who installed heat pump unit.
Description of Work: Replaced old HVAC 3 ton unit with new Carrier Sentry Heat Pump System 3 ton HVAC heat pump. Included removal of the existing system, installation of a new air handler with heat kit, matching heat pump with shock-absorbing pad, r-410a refrigerant, programmable thermostat, ductwork modifications including increasing the capacity of the return air duct, thermostat wire installed in the wall, labor and all permits and inspections. Air Handler 8.2 HSPF 10 kW Single-Speed FB4CNP036 Heat Pump 14 SEER 3 Ton Speed-Speed CH14NB036
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,600
Response from Logan Heating & Air Conditioning
Thank you for your business! Debbie
Ronald C.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very well. Installation was completed as scheduled, with no issues.
Description of Work: Replaced complete heat/air system with new unit in my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Logan appreciates your business!!
Mike S.
08/2017
5.0
heating & air conditioning/hvac
+ -1 more
The only reason that we picked a different contractor was because we decided to go with a product that Logan didn't sell. Aside from that, Logan was awesome. They were the only contractor that came out the same day I called, and had an estimate ready quickly. We also felt that Logan was very honest and didn't try and quote us anything we didn't really need.
Description of Work: quote for new HVAC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Thank you.
Salvatore V.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Installation went well. Arrived on time and completed the install of the new unit in a timely fashion.
Description of Work: Replace a heat pump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Logan Heating & Air Conditioning
Thank you. We appreciate your business. Would you be kind enough to post this same review on [Redacted] for Logan? Have a great summer. Debbie
Sam P.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
So far it is working really well, the furnace is fine and the air conditioner is at his point is working just fine as well.
Description of Work: They came and repaired the air conditioner, they also did the furnace for my sons property, he has there furnaces.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Logan Heating & Air Conditioning
Thank you for your business. Please call when we may assist you further. Debbie
Jean M.
01/2017
4.0
heating & air conditioning/hvac
+ -1 more
They do what we need them to do. The price was right when we needed a new A/C system. They've come out twice a year to do our service.
Description of Work: It was under a service contract.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Thank you for your business. Please call when we may assist you further.
pari P.
12/2016
4.0
heating & air conditioning/hvac
+ -1 more
They were pretty reliable. Their price was little high. I would consider using them again. I would like them to not oversell.
Description of Work: We had so many years of service with Logan Heating & Air. The service they do is twice a year. They just come and check heating and cooling in the spring and then in the fall. They just check it and tell you and if we need something it is extra, but it was not maintenance program but we needed some repair work and they have been very good. The last time we used them was two years ago.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Thank you for your business. Please call when we may assist you further. Debbie
Alexis B.
10/2016
5.0
electrician, heating & air conditioning/hvac
+ 0 more
On time, knowledgeable and professional. Called before arrival. Arrived at appointment time. Quickly conducted maintenance on my gas heat system. Will call each season to check air or heat.
Description of Work: Annual heat system check up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy G.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
After talking to and getting a few estimates from other companies, Logan's gave us the best price and talked more in depth about everything. Very informative. They even measured, which none of the others did. Also, our unit died on the week of the hottest time span. It was 90 degrees IN our house. They brought us a portable air conditioning unit the next day, FREE OF CHARGE!! THANK YOU LOGAN'S AIR
Description of Work: New air conditioning/heating system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Response from Logan Heating & Air Conditioning
Your business is appreciated!!! Debbie
Cindy G.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
They came on time, very professional and friendly. I would highly recommend Logam'so to everyone.
Description of Work: We needed a whole new air conditioning unit. They brought us a stand alone air conditioning unit for the bedroomoney at no cost. Extremely nice of them, considering it was the week of upper 90 degrees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,600
Response from Logan Heating & Air Conditioning
Your business is appreciated!!! Debbie
Tim E.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
They are the largest provider in the area, quality work quality people I have a long term experience with them and they carry quality brands. And they stand behind their word.
Description of Work: I use Logan Heating and Air for heating and A/C services. They did a service and put in a new furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Thank you, Mr. [Member Name Removed]!! Your business is appreciated. Debbie
Stephen S.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
Like always, Arrived on time. Did a Great job!
Description of Work: Serviced 2 A/C units and new pvc with cleanout
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
Thank you for your business. Debbie
Kelly R.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
They did a great job. Job took roughly 2 days. They were hard working, punctual and the install looks great.
Description of Work: Install 2 AC central air units
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,700
Response from Logan Heating & Air Conditioning
Your business is appreciated!! Debbie
Brian C.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
Outstanding service. I had a total of four companies come in and give me an estimate. Logan came in with the best value. They installed a Carrier which is a better brand than the other companies offered at a similar price. Highly recommend and will be using them again in the future.
Description of Work: Installation of central air unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Logan Heating & Air Conditioning
Thank you for your business! Debbie
Deborah C.
09/2015
4.0
heating & air conditioning/hvac
+ -1 more
Well, I have a residential contract with Logan's so I started out a bit peeved when I was told that I would have to wait 2 weeks to have my unit installed because they were that backed up. I thought that being a contract customer would bump me up a bit but got no special treatment. It did not. So my family and I suffered through the humid 90's for over a week when they called and said that they could fit us in a little early. Yay! Other than their nonchalance attitude to putting me off, the technicians seem knowledgeable. I guess the price of our unit/installation were fair. We'll keep using them.
Description of Work: Installed a new hybrid heating and air unit.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$8,600
Response from Logan Heating & Air Conditioning
Thank you for your business, we value you as a customer. Thank you again for choosing Logan Heating and Air.
Arthur M.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
We have had that for five years and have been very pleased with their service and I would recommend them.
Description of Work: We have a service contract for twice a year
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$239
Response from Logan Heating & Air Conditioning
Thank you for being a Valued Logan customer. Your business is appreciated. Debbie Hennings, Sales Coordinator
Enid B.
07/2015
4.0
heating & air conditioning/hvac
+ -1 more
It took a few visits for them to get to send us a quote regarding the real problem. then they had to order the part which took additional time. Air evaporated coil replaced and working great. Thanks for all the hard work.
Description of Work: Leak search, added r22, evaporator coil air unit replacement
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Response from Logan Heating & Air Conditioning
Logan appreciates your business. Debbie
Desiree P.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
Excellent service. Very impressed. When we had a concern following our installation they were responsive and accommodating. Our home is now toasty warm thanks to Logan Heating and Air. We highly recommend this company.
Description of Work: Installed new furnace and air.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Logan Heating & Air Conditioning
(member name removed), Thank you for being a Valued Logan customer. We are pleased that you are enjoying the Carrier furnace we installed for you in January, 2015. Debbie Hennings, Sales Coordinator
ROBERT N.
02/2015
2.0
heating & air conditioning/hvac
+ -1 more
Multiple attempts at repair for 2 different problems. On maintenance visits left system panels off. On one visit did not notice an exhaust pipe had disconnected. In the past 12 months we have spent over 1 entire month without system functioning completely. We had several visits, most not on time and had to leave the house open because we had other things to do and they went beyond their stated time windows. They are a large dealer for my system but didn't keep a basic part in stock locally. Apparently the weather was too cold in January to do some repairs on certain days, but we had a similar experience in the summer. June repair about $450 and January repair $775.
Description of Work: Friendly folks, but I would take a little more rude and better attention to repair. Repairs took place in June of 2014 and January of 2015. Unsure of exact date in June because they have not sent a receipt for their repair and my payment as of this writing.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$450
Response from Logan Heating & Air Conditioning
In a nutshell this was the turn of events that lead to the below complaint. I went back and researched and could find no dispatches or notes or that stated anything about doors being left off during the seasonal. He did unfortunately have three warranty compressors go bad on two separate units and they are Bristol compressors. The paperwork must be completed and sent into Carrier Corporation before the compressor is ordered and it comes from the warehouse that is available. We do not ship these overnight because of the extreme cost and that the shipping is not covered under the manufacturer’s warranty. Joe our field technical supervisor has tried calling the Mr. to talk about the TXV and the potential problem is may be in the spring and that we would cover that repair under warranty without any additional diagnostics or additional labor than what was quoted to him but he has not returned the calls. We cannot stock warranty compressors and/or compressor/coils/heat exchangers because they are very expensive and tied back to the warranty piece of equipment. 6/7/14---went out and found bad compressor— 6/10/14—went and replaced compressor 6/12/14—new compressor was bad- 6/13/14—went back and replaced compressor 1/05/15-found shorted compressor on other unit 01/09/15—went back to replace compressor- due to weather being so cold, had to return to complete repair 01/10/15—went back and completed repair—nick had found bad txv 1/22/15—greg went back to replace TXV—went thru system and found it was not bad—didn’t replace—system is working correctly
Jessica B.
02/2015
5.0
heating & air conditioning/hvac
+ -1 more
Our upstairs furnace stopped working. We'd had some other work done to the house around where the furnace is located, so I was suspicious that something had happened during those repairs that affected the furnace. Logan answered the phone promptly - I did not need to leave a message - and scheduled a tech to come out within 3-4 hours of my call. Great news, because it is cold! Service tech was polite, diagnosed the problem and made a simple adjustment. Furnace works again and we're all happy. I'd definitely use Logan Heating & Air again. Angie's List coupon saved me $15! I presented it upon the tech's arrival.
Description of Work: Responded to service call within 3-4 hours, same day. Diagnosed problem, made simple adjustment and furnace worked again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Logan Heating & Air Conditioning
Thank you for your business.
Caron A.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
In May, we purchased a service agreement with Logan. We've never had a service agreement in the past, but after the problems we had last winter and Logan's efficient service, we decided to make the purchase. I called Logan today to schedule our winter service, and the receptionist went above and beyond to tell me how to prepare for the visit. Outstanding customer service! I look forward to the service in two weeks.
Description of Work: This was not a service call (that's scheduled for Nov. 12), but more of a consultation with the staff at Logan. I could not find our service agreement and called for advice today.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Logan Heating & Air Conditioning
We appreciate the opportunity to serve you. You are a valued customer, and we will always do everything possible to ensure your satisfaction. Thank you, Debbie Hennings
heather C.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
First time we needed to turn the heat on for the year, and of course, the heat didn't work. We called Logan and they came the same day, which was awesome. They were quick and courteous. Turned out it had something to do with the new thermostat we installed. They got every fixed promptly and we stayed warm. I was happy with their service and would use again.
Description of Work: They fixed a fuse problem with our heat pump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Logan Heating & Air Conditioning
We appreciate the opportunity to service you. Debbie Hennings
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Energy Efficiency Auditing,
Electrical,
Insulation
FAQ
Logan Heating & Air Conditioning is currently rated 4.8 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Logan Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Logan Heating & Air Conditioning offers free project estimates.
Yes, Logan Heating & Air Conditioning offers eco-friendly accreditations.
No, Logan Heating & Air Conditioning does not offer a senior discount.
Yes, Logan Heating & Air Conditioning offers emergency services.
No, Logan Heating & Air Conditioning does not offer warranties.
Logan Heating & Air Conditioning offers the following services: Residential, Commercial & Light Industrial Sales, Install, Design - Heating & AC. Repair & Replacement. BPI Testing, Electrical.