Response from eWire Electric Company
I appreciate the feedback and am sorry that we weren't able to meet or exceed this customer's overall expectations, and especially for quality. However, I am puzzled and do not know what we could have done differently to leave a better impression. The customer purchased one of our storefront coupons for a Christmas present for his daughter (2 hours of labor for $125) who recently bought a house. Our primary task was to reconnect a post light in front of the house - we were told that the wire had been cut and was laying on the soil. After looking things over carefully and digging around the post, we determined that the light had never been wired properly or connected to an interior switch. The previous homeowner had connected the light to a cable that was buried just below the surface (code violation) and wired to the disconnect for an outside air conditioning unit (also illegal). This same line had also powered a pump for a small pond in the front yard at some time. After discussing the situation with his daughter, she told us that besides getting the fixture to work, her main concern was dealing with the exposed wire and being able to complete landscaping in the area where the pond had been located. To meet this goal, we removed the illegal wiring and offered several alternative solutions for wiring the post light in a safe manner (with one or more interior switches). While at the house, we also checked out some other wiring issues in the house. Following the visit, we provided a cost estimate for wiring the post light, but never heard back. Last, it is worth mentioning that the customer's address provided by Angie's List was in Winston-Salem, but we it turned out that the house was located over 20 miles away. We did the work as a courtesy (with no additional charges for travel) although the house was not in our service area.