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4.723 Reviews
Showing 1-23 of 23 reviews
Gregory P.
12/2015
heating & air conditioning/hvac
 + -1 moreSame-day service requested just after 8 AM. The woman I spoke to advised me that the minimum one hour service call charge was $95. I was told that someone would be out after lunch. Got a heads-up call that the tech just arrived at his the stop prior to us at 12 PM. Rick was at my house at about 1:15 PM. He was very friendly towards my kids as they ate lunch. Rick climbed down into the basement to look at the indoor unit, then outside in the rain to look at the air conditioner. I showed him the problem I had trying to install my thermostat myself - there was not enough slack on the wires for me to place them in the thermostat housing. Within about 20 minutes he had fixed what I had done (I had tripped some sort of fault switch) and had properly wired up the housing for my thermostat. To ensure I was pleased with his service, he verified that my indoor and outdoor units were working, that we were receiving cool air at the registers, and that my thermostat was online. We settled my payment by check at my kitchen counter. As Rick was headed out the door, he offered me advice on saving money on my power bill with my programmable thermostat and heat pump. Painless, professional, and efficient.
Description of Work: Came out and got my AC and heat pump working after I shut it down trying to install a new thermostat. He then Installed a Nest thermostat that I already owned.
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Yes, I recommend this pro
$95
Patrick M.
05/2014
heating & air conditioning/hvac
 + -1 more.He took the time to explain what was needed and why. One he checked insulation determined we needed more. Needed to add a return duct as well as an intake duct. Electric box had to be updated because this is older house and we where at max. They took care of everything for one price. Meaning electric/insulation/new ac and furnace/ put return and intake duct and duct work through out making sure all passed with inspector and also informed us of rebates that would not have been known if he had not told us. Other places we spoke with was just for A/C and furnace, if anything else was needed you had to find additional contractors to do the work your self. Waited this long to do review because wanted to see how they treated you after the work was completed. Have found them to be just as helpful after the work was completed as they were before the work was completed. It has been almost a year now and have had no problems with A/C or furnace. Only had one small problem with the thermostat and it was defective and they came out promptly to take care of this.
Description of Work: installed A/C and new gas furnace
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Yes, I recommend this pro
$8,700
Gloria J.
02/2013
heating & air conditioning/hvac
 + -1 moreI really was about to hire them to come out to service my HVAC but the person who answered the phone (older lady) was very short and totally uninterested in having me as a customer. All she talked about was how much the charge would be and that it was payable up front! and quot;Ok. so do you have someone who could come out today?and quot; and quot;No!and quot; So I said thank you and hung up. Her attitude costs this company a job. Thanks
Description of Work: Customer service turned me off.
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Yes, I recommend this pro
Joyce R.
11/2012
heating & air conditioning/hvac
 + -1 moreIt was long and drawn out (see above) and he seemed to be out of touch. I am a widow, age 64 and felt I was being taken advantage of.
Description of Work: I first contacted company to check out gas furnace and heat pump as a representative for Ruud. I suspected there was a leak as this was the second time I had to add R22 freon. They serviced the unit and said yes there was a leak. Paid service call and for 2 pounds of R22 $80, which is quite a bit higher than other places. I don't know why they did not take evaporator coil out with them that day and take with them and check for leak as 90 percent of time leak is there per their information. I paid this bill $173. They were here less than one hour. Came back on another day and took out evaporator coil and took with them which took approximately 25 minutes. They checked the leak at their business and found 3 leaks; charged 1/2 hour labor there and charged for nitrogen at $19.32. Meanwhile, I am on emergency heat and it will not cut off; heat index is rising. I call Edwards, and they come back and charge me for another service call at $85.00 saying my system is wired wrong. How would I know, I am at their mercy. I am thinking it is wired correct since the person is now a city inspector. First I am told I do not have to pay for the last service call, then I am later charged for it. He spends 55 minutes on this service call; all of this transpires on the same day. I was going to have the evaporator coil replaced by Edwards at a overall price of $1128.00 with a 5-year warranty but at the last minute he changes it to a one year warranty. I tell him that Ruud gives a 5 year warranty and he can verify it with Ruud and give him the phone number. When he never comes around to giving me the 5 year warranty, I feel I must not continue with him. So, I ask for my bill, which is $231.82 (for the last visit). I tell him about the 10% coupon he has on Angie's list but he does not know anything about that and tries to tell me it must be for parts but not labor and he wants to see the coupon but it is obvious he does not want to honor it. I ask him for my bill and that I will be at his shop to pick up my evaporator coil. I get someone else to do the work that will honor Ruud's Warranty of 5 years on parts. When I pick up the coil, Mr. Edwards feels the need to insult me by referring to me as the "coupon lady." I tried to establish a business relationship with him and felt the people who worked for him were knowledgeable in their trade but that when it came to Mr. Edwards I simply could not continue to pay him for work when he would not honor the company's warranty and I felt that I was being overcharged for what he did do.
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$381
Patricia S.
10/2012
heating & air conditioning/hvac
 + -1 moreThe prices are very reasonable. I have been using them for over 10 years. I would highly recommend them. They are very responsive and I have always been satisfied with the work.
Description of Work: They service my heating and A/C unit.
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Yes, I recommend this pro
Julie W.
09/2012
heating & air conditioning/hvac
 + -1 moreI cannot say enough good things about Butch Edwards, Maggie and everyone that worked on this project! They are very trustworthy - I gave them a key to my house. They are very clean - not a speck of dirt anywhere. They are very professional - their expertise and quality of workmanship was above and beyond what I could have hoped for. At first I was a bit worried about the duct he wanted to run up thru the bathroom linen closet but everything turned out perfect. The duct (placed in a back corner) used as little space as possible and the cut in the tile floor was done professionally. The return vent was placed high in the wall in the hall and was much needed. He suggested extra blown insulation in the attic (we only had 6and quot;), said it would make a big difference and it does. When we got home after the insulation was blown in we noticed they had also insulated the walls and under the stair treads leading up to the attic - no extra charge but he said it was needed. The condensation line from our old A/C was draining into an old sump pump hole in the basement keeping the basement humid so they rerouted it to drain outside. After hearing about my allergies Butch called back the next day and suggested I might like to have an air cleaner installed when he puts in the new furnace - I said YES and my allergy doctor was very happy when I told him about it! All of the above were expert recommendations and have made a huge difference in air quality, comfort and electric bills ($98.00 lower the first month). Thanks to Edwards Metal Shop.
Description of Work: Remove old A/C and install new heat pump, laid new concrete pad for heat pump. Installed a large return vent in hall, ran duct up from basement thru linen closet. Wrapped ducts in basement with insulation. Blow extra 10" of insulation in attic, put insulation in stairway walls going up to attic. Removed OLD oil furnace and oil tank from basement and installed very efficient (97%?)gas furnace, gas lines and exhaust lines. Rerouted condensation line to drain outside. Installed air cleaner.
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Yes, I recommend this pro
$8,800
Debbie L.
06/2012
heating & air conditioning/hvac
 + -1 moreStandard AC maintanence call.
Description of Work: Annual maintanence - both AC units checked, filters changes, exterior units cleaned.
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Yes, I recommend this pro
$170
Jeryn F.
06/2012
heating & air conditioning/hvac
 + -1 moreAs stated before, extremely pleased.
Description of Work: This work was part of a major renovation to our home; ductwork had be be moved and added. Previously, the company had replaced our HVAC system three years ago.We have been very pleased with every aspect of their services.
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Yes, I recommend this pro
$2,000
George T.
03/2012
heating & air conditioning/hvac
 + -1 moreThe service was good, though it took them more time than expected to figure out the out the problem. I will use them again in the future.
Description of Work: I used the services of Edwards Metal Shop Inc. to replace a thermostat and a coil about a month and a half ago.
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Yes, I recommend this pro
$300
Colin V.
09/2011
heating & air conditioning/hvac
 + -1 moreThe price for the last service wasn't much because they just had to replace something. It wasn't more than $70. They had such a good write-up and we have had them for a while, but sometimes I get frustrated. It depends on who comes. They don't have the time to explain things to you. Sometimes, they will just check the outside. When I ask them about the inside units, they will say that it doesn't needs to be checked when I feel that it should be. So, I am still trying to decide if I want to go with them or not. The guy who replaced the part when they were last here was pretty good. The price is mainly for the maintenance and I don't think they try to extort me on that. The cost doesn't jump up every year. Their quality is okay. We got the new air conditioning unit and the heat pump from them. It has been working for a while now. I don't know anything about air conditioning units. So, it's difficult to tell if it's good or not. Their responsiveness is really good since they come out quite quickly. Their punctuality and professionalism are both pretty good too.
Description of Work: We used the services of Edwards Metal Shop for repairing our heating and AC in January. They replaced a part when they were last here. They also do the maintenance.
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Yes, I recommend this pro
$70
Brooke G.
02/2011
heating & air conditioning/hvac
 + -1 moreFabulous! I called them that morning and sent a repairman out that morning. Overall results - After having not 1 but 2 other companies come and supposedly repairing the problem, Edwards Metal Shop was the ONLY ONE that diagnosed the cause of my father's heater overheating - a dirty filter that had not been changed in over 2 years. They immediately fixed the problem AND they told us to change the filter every 6 months. Thank you!
Description of Work: My dad was contiunually having problems with his heater going out.
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Yes, I recommend this pro
$225
James (Jim) A.
01/2011
water heater repair
 + -1 moreAll factors involved were very professional. I have a current need that I wish I could use this contractor, but the distance is too great.
Description of Work: Removed an electric water heater and installed a new one. Removed the failed unit from the premise without additional charge.
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Yes, I recommend this pro
$500
Jeryn F.
08/2010
heating & air conditioning/hvac
 + -1 moreA friend recommended them to me. I was very impressed, they've been in the business forever so I think he knows what he is doing. He is plain spoken and it's easy to understand what he's talking about and why I should make a decision about one thing or another. The crew was excellent, they were always punctual and clean. They came back a couple of times to make sure everything was working right. The system is much better than what we had before.
Description of Work: Edwards Metal Shop put in a new heating & AC system.
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Yes, I recommend this pro
$11,000
Tom S.
08/2010
heating & air conditioning/hvac
 + -1 moreService work has always been prompt. The instalation woek was done on schedule and in accordane with contract.
Description of Work: Serviced 2 propane gas furnances. I have used this firm several times over a number of years for service and instalation, including an additional A/C system. Their work has always been professional and reasonable.
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Yes, I recommend this pro
$75
Sarah A.
06/2010
heating & air conditioning/hvac
 + -1 moreButch Edwards helped us problem solve about where to locate the unit so that it wouldn't be so distracting when we're trying to enjoy the patio. We found a new location that works perfectly. His folks were prompt, courteous, absolutely neat as a pin inside and outside. Other than the comfortable temperature inside, you couldn't tell they'd been here!
Description of Work: Removed and replaced a 2 Ton heat pump--relocated the outdoor unit away from the patio to reduce noise. Took care of everything start to finish including some landscaping around the new site for the condenser unit. Talked us through different options. Great to work with. All of this happened right as there was a death in our family and they couldn't have been nicer about getting the job done perfectly without much attention from us. It meant the world to have everything taken care of like that when we were dealing with so many other things.
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Yes, I recommend this pro
$5,600
Barbara L.
10/2008
heating & air conditioning/hvac
 + -1 moreThey are always good.
Description of Work: They do a tune up on our heating and air
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Yes, I recommend this pro
KAY S.
02/2007
heating & air conditioning/hvac
 + -1 moreThe man who installed our new air conditioner was really nice. He got it put in and ready for us to use in just a couple of hours. We have not had any problems with it either. I am really happy with the new air conditioner and the installation.
Description of Work: They put in a new air conditioner for our 2700 square foot home.
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Yes, I recommend this pro
$3,000
JOHN B.
02/2007
heating & air conditioning/hvac
 + -1 moreMy mother referred me to Edward's Metal Shop after my furnace caught on fire. The men were courteous and extremely helpful at a time when I really needed it. They came very quickly after my call and did an excellent job both with the installation and getting rid of all the mess caused by the fire. They have even come out twice since just to check and make certain everything is working properly, which it is. I highly recommend them to anyone.
Description of Work: They assessed the damage from a fire from our old furnace, removed the old furnace and got rid of all the debris. They then installed the new furnace for my 2200 square foot house. They used the old duct work and installed two new ducts to a room that had not previously been heated.
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Yes, I recommend this pro
$6,000
02/2007
heating & air conditioning/hvac
 + -1 moreThe air conditioner that they put in for us has worked just fine all year. We have not had to have anything done to it. When they put it in, it took them almost three hours. We are very happy with both the air conditioner itself as well as the way it was installed.
Description of Work: They installed a new air conditioner in our 3000 square foot home.
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Yes, I recommend this pro
$3,000
02/2007
heating & air conditioning/hvac, water heater repair
 + 0 moreI thought that the company was messy. They left a lot of debris around and were not friendly at all. You would think the least that they could do would be to clean up after themselves if they are not going to do good work. I have had problems since with the equipment as well. They came back to fix things but I just did not think it was good service.
Description of Work: We had a gas furnace installed and a new 50 gallon water heater as well. I never had a gas furnace before and the old water heater was just old and needed to be repaired. I live in a three bedroom home.
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$7,000
Response from Edwards Metal Shop Inc
02/2007
heating & air conditioning/hvac
 + -1 moreThis company was just superb to work with. I have been through several heating companies and have not been very pleased. Edwards does come back every so often to be sure that everything is still going good, which I think is very considerate of them. They did a good job, and they are very excellent people. I got a quote in the beginning and when I got my bill, it was right on the nose. How is that for expertise?
Description of Work: Edwards took out my heat pump and installed a gas furnace and an air conditioning unit.
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Yes, I recommend this pro
$5,600
HEATHER B.
08/2006
heating & air conditioning/hvac
 + -1 moreONCE YOU HAVE FOUND A GOOD COMPANY, YOU STICK WITH THEM. I HAVE USED THIS COMPANY FOR YEARS. THEY ARE REASONABLY PRICED AND DO GOOD WORK. THEY ARE PROMPT, EFFICIENT, AND FRIENDLY.
Description of Work: I HAD THIS COMPANY COME OUT AND CHECK MY OLD FURNACE. AFTER THE INSPECTION THEY SAID IT WASN'T WORTH FIXING SO THEY INSTALLED A NEW ONE.
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Yes, I recommend this pro
$5,500
08/2006
heating & air conditioning/hvac
 + -1 moreTHEY INSTALLED MY OTHER HEATER THIRTY YEARS AGO AND THAT TELLS YOU HOW GOOD THEIR SERVICE IS. THEY ARE NOTHING BUT A QUALITY ORGANIZATION. I HAVE GOT TO BE CLOSE FRIENDS WITH THEM OVER THE YEARS.
Description of Work: THEY INSTALLED MY NEW HEATER IN MY HOME.
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Yes, I recommend this pro
$4,000
Contact information
3399 Hickory Tree Rd, Winston Salem, NC 27127
http://www.edwardsmetalshopinc.com/Licensing
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Service Categories
Heating and Air Conditioning,
Water Heaters
FAQ
Edwards Metal Shop Inc is currently rated 4.7 overall out of 5.
Edwards Metal Shop Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Edwards Metal Shop Inc does not offer free project estimates.
No, Edwards Metal Shop Inc does not offer eco-friendly accreditations.
No, Edwards Metal Shop Inc does not offer a senior discount.
No, Edwards Metal Shop Inc does not offer emergency services.
No, Edwards Metal Shop Inc does not offer warranties.
Edwards Metal Shop Inc offers the following services: Heating contractor, furnace repair, hvac and cooling, heating repair, residential & heating contractor.
Contact information
3399 Hickory Tree Rd, Winston Salem, NC 27127
http://www.edwardsmetalshopinc.com/