Convenient Appliance Service Inc

They did a good job, they come when they said they will come, and no need to call them back.

Came on time, did a quick repair -- something I couldn't have done myself. Had the needed part. Repair man said that by catching it early we avoided some other problems that could have come later if we had waited longer.

Zach was very nice. He diagnosed the issue, ordered the correct parts and came back 2 days later and repaired it.

The technician knew exactly where to look for the lost item. He removed the agitator and there it was. The whole procedure took 10 minutes. Good work!

I called the Winston-Salem office because that is the office I came to first on Angie's List. They directed me to the Greensboro office. Sara at that office was helpful at first. When I expressed my dismay that they are in Greensboro and wouldn't come to my zip code of Burlington, which is JUST outside the Burlington city limits, she tried to find me another repair person. I told her I wanted someone verified on Angie's List. She got very snippy when told her to just forget it I would find someone myself if they couldn't be bothered to come 25 miles to Burlington for service and she hung up on me. She was very unprofessional and obviously does not know how to handle frustrated potential customers.

Great. Service person was familiar with machine and had the part needed in his vehicle.

Did not hire, just getting service call fee.

Employee showed up Tuesday at 10:30, diagnosed the issue and had it fixed by noon. My wife was very impressed with the professionalism and I was impressed with the price. Parts, labor and trip charge are included in the $221.

He went the extra mile on our behalf. All the workers are excellent.

Brad White was outstanding. His explanations about problems and solutions were clear and understandable. Ultimately I only had to pay for a service call as the costs to repair are cost prohibitive. Other providers might have been vague about the costs until the repairs had been done.

It went extremely well and I'm very pleased with the service provided. The technician was knowledgeable, experienced, and professional. He diagnosed the problem, verified, and corrected the problem while explaining and showing me the issues. He offered useful advice and in the end charged me a fair amount that did not leave me feeling gauged. I will recommend Convenient Appliance Service and will use them again in the future if the need arises.

It went extremely well and I'm very pleased with the service provided. The technician was knowledgeable, experienced, and professional. He diagnosed the problem, verified, and corrected the problem while explaining and showing me the issues. He offered useful advice and in the end charged me a fair amount that did not leave me feeling gauged. I will recommend Convenient Appliance Service and will use them again in the future if the need arises.

Provider found problem promptly. Unfortunately, the replacement part was no longer made, and, after searching diligently, found to be no longer available. They were professional and pleasant to work with.

He was professional and answer any question I asked. Angie great job

Wonderful! Called to let me know he was on the way, knew immediately the issue, fixed it, and very nice!

He repaired the washer. He gave me information to keep the washer in good condition, because it is an older model. There is a treatment I have to do every so often to make sure that it will stay good.

Several months after moving into our new home we began smelling gas coming from our oven. Since the repairs were still under warranty we were connected with CAS, who does the warranty work for Ferguson's, where we purchased the range. An appointment was set up within a day or two, and a technician, Chance, came out. He told us right up front that sometimes it takes several attempts to get the oven regulated perfectly. He adjusted the oven, tested everything, and told us to call if we had any more problems. We did have to call a couple of more times, and each time Chance came out and tweaked the adjustments. He consulted with other techs. as well as with Frigidaire to make sure he was doing everything possible to solve the problem. We appreciated Chance's positive attitude and professionalism, and we liked the fact that it was the same tech. who came out each time so he would know the history of the problem. It's been a few days, and we have not had the gas smell, and while we wished it could have been fixed the first time, we understood, right from the start, that it would take several attempts.

David Hanger - Technician called when he was on his way with his ETA. He was there on time. He had a neat professional appearance and seemed to know his business. David did a brief analysis of the issue and gave me a recommendation to buy a new dishwasher even though he could have repaired my old one and he does not install new units. He quoted a price for the repair. The part he needed to replace along with the labor would cost almost as much as buying a new unit from Lowes with the current Black Friday sales. He suggested I price a new one and then call him to let him know whether I wanted him to return and repair the unit or buy a new one.

Professional, prompt and friendly. Would use again.

Prompt arrival and quick completion of tasks.

It is a built in oven and I was about to buy a new one but they are not cheap but it came back on its own. He gave me a lot of information and also told me that he could fix it. What they would have done is pull out the unit that is burned out or what I thought was burned out and send it out to some factory in Indiana and they would repair it. I was not very excited about that. I called them and they gave me information over the telephone and told me what it would cost to repair the part. The next day I looked into the panel and I fixed it accidently I guess. I thought they were a good company and if I had something that they would repair I would consider them. They were very helpful and knowledgeable.

The washing machine is adding a grey scum to the clothes. I have to rub it off with a wet terry cloth. It seems to me that the machine rinses with the wash water and water from previous loads - dirty water from somewhere. I have been washing clothes a long time and I have never seen such a mess. This is not lint from other items I've washed. Where is this grey film coming from? Something is wrong with this washer and it's getting worse. Either this is a horrible washing machine, something about the drain is broken or it's not installed correctly. The technician from CAS had no idea how to solve this problem. He said that the muck would come off in the dryer. It's ridiculous that this would come off in the dryer. I have to rub with wet terry cloth to get it off. The washing machine is ADDING this mess to the clothes. Since I do not put silk, rayon, washable wool etc in the dryer , he made me feel that it's my fault. If this is extortion to force me to buy one of those steaming dryers it won't work. That would not solve this problem. Many fabrics don't tolerate heat --- wash in cold water and air dry; this has worked for centuries. I have done all I can do: read the manual several times, run the machine cleaning cycle which uses a huge amount of water-- so much for "efficiency". I use very small amount of the correct detergent. I have never put bleach or fabric softener in this machine. I always use the extra rinse. I sort the loads by color. I've been washing clothes a long time. I have never seen such a mess. I have never seen a washing machine add scum to the clothes. Where is this scum coming from? If convenient appliance service (CAS) represents and services maytag in this area, they must know better how to make them work properly. If Convenient Appliance Service chooses to represent, and get paid by, this very poor washing machine, then they must share in the responsibility. UNACCEPTABLE. wa;

Bob from the Greensboro office was on time, very professional, and extremely knowledgable about the appliance. He diagnosed the problem as a microprocesser sticking on the control board. He was able to get the microprocessor to unstick. He presented the option of replacing the board now and provided the total cost (parts and labor) or we could wait and see if it failed again. We choose wait and see. We have used Bob Belloise from Convenient Appliance Service - Greensboro office multiple times and have never been disappointed! We have found our appliance guy!

It went well. Easy to get in touch with and get a quick appt with. And they were able to fix our appliances!

I like the fact that I could send them an email and they contacted me by email before 7 am the following morning and by phone before 8 am and then they gave me an appointment, so I could go on about my day and meet them when they were able to get to me. I would recommend them if anyone in the same situation as I was.