Blaze Air, Inc

12 hours after installation my new furnace took I hour 38 mins to heat from 55* to 65*. The City Inspector found it in violation of Code 2 weeks later. He said, "you are heating your attic". After my certified letter of complaint Joey came and eventually admitted fault and promised to come back to make the repairs. 25 days later and no repairs have been done. I'm over 80 and disturbed by the criminal behavior and lack of compassion shown. Excuses are no balm for my sleepless nights and worried days. Help!

Derrick and Rob did it again! We had a small electrical fire in our breaker box. They came out and replaced it like it was nothing. The jobsite was clean throughout the whole process and the final product look great! Efficient and took time to break terminology and processes down for a guy like me who was lost during the whole repair. Thank you Derrick and Rob. Thank you Blaze!

Very friendly but extremely incompetent when it came to being able to deliver what they promised. I paid ALOT of money for something they couldn't finish. Spent a lot of time working with Durham city inspectors so that I could explain to the Blaze people what they needed to do because they refused to talk to the city inspectors themselves. They failed 5 inspections. I wasted so much time and money, and they did not even get the job done. I had to hire another electrician to finish the work so I could get the occupancy certificate. So many excuses, so much false information that ended up being refuted by city inspectors. Several times they scheduled appointments only to cancel the day of becuase they needed to go to another client. Sometimes they didn't even notify me and I would call to ask why they didn't show up only to learn they put a new customer call ahead of mine. This after I waited months for them to figure out how to get power to my renovated property. It was my first time renovating a proerty and I put up with way more than I should have but, I just kept believing them when they said they would fix everything "next week".

Technician never showed up. I called 6 hours after my initial call to verify they were still coming and I was told “yes” the technician never showed and I didn’t receive any calls.

On time Reasonably priced Friendly Good quality great

Blaze Air tried to autorenew my credit card for a yearly service "membership" when i did not authorize it. Fortunately i saw the charge and it was reversed. Now the only service agreements they offer are monthly subscription based charges which are autodrafted from your account and never end until cancelled. i don't want any more monthly subscription autodrafted services so i will have to look for alternative hvac service company going forward.

I have used Blaze multiple times over the last few months for electrical work. Javier has always done a good job and I really like him a lot. However, the last two people to come out have overcharged and attempted to sell us service we don’t need. Tara came out because we needed a thermostat moved. She was super nice and personable and told us about a wireless thermostat that wouldn’t require holes in our walls but it was $1000. I was shocked. I called the manager to ask about why it was so expensive and if I could see a receipt for their cost and he gave me the runaround about how it’s a pro thermostat and you can’t buy it online and no receipt. We got suckered and bought it. When Tara left the box it came in, I looked it up and could buy it multiple places for $125-150. I feel so scammed by someone who seemed so trustworthy. Recently we had an outlet issue and called for Javier. They sent someone else who fixed the issue (although we are still having some problems with it) and he took it upon himself to inspect our home’s electrical. He told us there was a big issue with the wrong wiring and our power boxes should be replaced at the cost of $7,200. Having already felt robbed by them, I called a home inspector with an electrical license with nothing to gain by selling us anything. Turns out the only issue is Duke Energy’s wires to the house are old and only they can fix that. I’m so upset because our initial experiences with them (Javier) were good. But now I can’t trust anything they say. I’m finding someplace else.

Terrible price gouging on the parts they sell. Markup of at least 300%. Won't provide itemized invoicing. ****** attitude from the managers at the business trying to get itemized price details. Will not use ever again. Also utilize heavy scare tactics to try to sell their overpriced 18-20K HVAC systems for a 2-ton system... the associate was polite, I'll give him that not his fault he works for those owners.

Luke and Dwight did I great job and completing both tasks in a timely manor. We’re also easy to work with.

Workers were punctual and professional. Work was done efficiently. Price reasonable, would definitely hire again.

The two Blaze Air technicians were prompt, courteous and very professional. They called me at work to tell me they would be at my house in about 30 minutes. They arrived before I did and already had the problem diagnosed and a price ready for quote. They took less than twenty minutes to perform the repair and got my A/C up and running in around 30 minutes total. What I appreciated most is that due to the blistering heat we've experienced this summer, Blaze Air treated my issue as an emergency and sent technicians out the next morning after receiving my call for repair the evening before. I won't forget that!!!

They were great! They didn't try to up-sell me. They even sent me a thank you note and a magnet. I will definitely use them again!

It went very well! Blaze Air is always professional, courteous, and knowledgeable.

I contacted Blaze and had a technician, Terry, at my home the next day. Terry was very professional and honest with me regarding what could be wrong. He fixed the unit while keeping the cost as low for me as possible. I also purchased a service agreement. I was also contacted a couple weeks after the service to check how the AC was working. Very impressive.

Got swindled. I'd recommend using a different company in Winston-Salem. Friends of ours have had good experiences with Logan. They ignored multiple requests for an itemized invoice. I had to call or email them about 6 times over 3 weeks before they would provide it. Seemed like they didn't want us to see the numbers. They charged $180 for a part that can be purchased online for between 6 and 13 dollars. They claimed this was for the service of installation, but there was also a $320 service charge which was separate. I hate to post negative comments -- I tried to resolve the issue with the service manager, but they didn't seem to care about it. We had already written the check.

After the prior review was posted, the company called to inform me that the invoice was deleted.

I have nothing but good things to say about Blaze. When I hired them, I was already set on choosing someone else. I'm glad I gave them the chance. They offered me a better system at a better price that anyone else did. The consultants were way more than helpful, and obviously knew their stuff. They were incredibly available after the initial consultation and answered my questions quickly. To make things even better, we ended up being 'moved up' on the installation schedule, which was great since our downstairs unit was broken during the month of August. Installation was very quick, and clean. Installers were very professional and helpful. I sure hope I don't have this particular need for another 20-25 years again, but I certainly won't hesitate to call Blaze when I do! Great job guys, much appreciated!

It went great, a part had to be ordered, that took a few days. But once repaired, the A/C worked better than when it was initially installed. He installed a computer board or similar and serviced the system. The output of air inside the house increased significantly. He was polite and professional. With the increased air coming into house, I had expected electric costs to go up compared to last year, but they went down instead. I've had to turn on heat a couple of times and noticed it does not produce as much air flow, maybe because I just wanted a 3 degree increase? I very much been pleased with what was done and the noticeable improvement. I had issues when it was installed by another company, and it never seemed just right. I've had it serviced since, but this is the first time with them. 😊 PS, the date is an estimate.

Finished in an hour and house started to cool down!

The original visit was excellent, it's the follow up that's been an issue. We get calls from them constantly despite asking them not to call anymore. Additionally, we paid for service at time of service (confirmed charge on credit card) but Blaze is now saying we never paid them. They are supposedly looking into it for the past few days but I am disappointed by the mix up and how long it is taking to clear up.

I called just after 12 noon, someone immediately responded, they tried to work me in same day (32 people ahead of me. Couldn't do it, but I was practically 1st the next day), communication was amazing, price was good, and Nathan was professional, thorough, and quick.

The whole process was very pleasant. They were able to work around my schedule pretty easily and noted some items that should be looked at without insisting it needed to be done now and charge me for it. I feel like he was very friendly and professional.

It was under $100 for the service call, which was great. But then the repair that they had was $400 or something that I went and bought at the store for $69. They were great for that and then their parts were so marked up I laughed and just went to the store. I had a good experience with them, their parts are marked up just ridiculous. The price of service was good, the price of parts was bad. They did just fine with quality, they did a good job.

He diagnosed the problem with in 15 minutes and put switch on all less than an hour.

I have had them for like 20 years. So, they are good people.