All About Care

Excellent service. We have had them take care of our hvac units for years.

Dustin's proposal was much more thorough than the other proposals I received. He listed three options for two manufacturers (good/better/best) and also included details about an energy company rebate. The other proposals either didn't mention the rebate or tried to work it into the quote. Dustin was willing to work with us on a short install date since our existing unit had quit working. The two installers arrived on the agreed upon day and went straight to work. They had completed the entire job by late that afternoon. Dustin came by to check on the install and walk us through the basic system operations. The system has worked flawlessly since installation. Maintains the set temperature and is much quieter than the other units in the neighborhood. I am still waiting on the warranty paperwork to come back from the manufacturer. Would definitely use them again and not hesitate to recommend them to friends and family.

The unit has held up fine sine they did the work. The price was reasonable and I was satisfied with the quality of the work. I wish everybody would be like this company!

We received a visit to provide an estimate the same day of my husband's calling the company. Dustin went over all of the possibilities and price points with my husband and emailed us a formal estimate the next day. We were able to get a great price and get our unit installed within days of making our decision. The work was completed in one business day. Our only problems were some small trash we found left in our driveway after they left.

Definition of what a service company should be -- and a well-kept secret! Were were gonna go with another 'better known' company, but they service out neighbors' 2 houses, and couldn't rave enough about ABC! They arrived for the free estimate promptly. Dustin was very thorough, informative, and friendly, and their estimate came in THOUSANDS less than any other. When they came the day of, they were again prompt and professional. As the house got chilly, the workman were kind to my kids and their constant curiosity (that's always earns points with me!). They stayed late without hesitation so we could have heat. (Ice storms prevented work from continuing the following day.) When they came to do the upstairs units ASAP, they were respectful of my preschoolers naps, and tried to work around them noise-wise. Now working inside, they were VERY respectful of the house and concerned with not spreading ANY red clay inside(!). And they again were sure we had heat and that we understood out thermostats and changing of filters completely! Also, their service plan is WAY less than the competition and offers more benefits IMHO (like no 'overtime charges' for emergencies, and outages get top priority). They filled out all the paperwork for us to receive the tax credits and utility rebates; all I had to do was pass it off to our accountant! They were even thoughtful in how they handled our credit card information to keep our identity-information save (which earned points with my techy husband). All in all a very pleasant experience, and we have already recommended them several times!

See above. Work was performed in Winston-Salem, NC.