About us
Business highlights
150 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesSenior Discount
10 -20%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.421 Reviews
Showing 1-21 of 21 reviews
Mitchell S.
09/2017
home security systems
+ -1 moreThe setup went much longer than expected, and also cost considerably more than advertised. The salesman continuously tried to up-sell me on more and more sensors and features, Once it was set-up, it mostly worked, but had 2 early false alarms due to the sensitivity not being set correctly. In hindsight, installation was so simple for the salesmen that at our new home I've decided to go with a DIY alarm, spent much less money on the initial product, and spend much less per month for monitoring.
Description of Work: Set-up a home security system from 2013-2017
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Blake C.
07/2015
home security systems
+ -1 moreunknown
Description of Work: I used this service many years ago...last paid for monitoring in 2008. Monitoring was too expensive. Quality was fine just expensive. Switched to much more affordable solution with Simplisafe.
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$39.99
Response from ADT Security Services
Desmond O.
06/2015
home security systems
+ -1 moreunknown
Description of Work: They do my home security.
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Yes, I recommend this pro
Patricia M.
09/2014
home security systems
+ -1 moreunknown
Description of Work: Installed an alarm system for our 2 story house
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Yes, I recommend this pro
$1,250
Lanny F.
06/2014
home security systems
+ -1 moreunknown
Description of Work: Needed an upgrade in security system. Had ADT for several years before and asked them to quote a new system to compete with new company I was considering. They were nearly totally unresponsive and uninterested in competing with price vs quality. Basically said they were the best and it was my choice. I made it and went with the new company. Much better system and service and price.
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Lanny F.
05/2013
home security systems
+ -1 moreWe have always been satisfied with the service techs from ADT but they simply priced themselves out of the market in our opinion
Description of Work: We had ADT for nearly 15 years and needed to update our system. Even though we had been very loyal customers, the price they insisted on was simply way out of range compared to the competition. The salesman was sympathetic but offered no options but the extremely pricey system that was not as good as the one CPI eventually installed for us.
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RALPH A.
10/2012
home security systems
+ -1 moreThe service was good but to be honest the equipment is subpar. The motion detector system was not working and the fire alarm tripped randomly in the middle of the night. They are very responsive but the equipment is a bit faulty. It seems to be fixed now.
Description of Work: They put in a new system and have some issues with it.
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Yes, I recommend this pro
Nancy F.
10/2011
home security systems
+ -1 moreEverything went very well. It took use forever to get to the price we wanted but we were able to get there after a number of calls.
Description of Work: They installed our alarm.
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Yes, I recommend this pro
HUB G.
06/2007
home security systems
+ -1 moreI recently stopped using ADT. They are a large company and their customer service is no good at all. They are like a Columbia House record type company. You can never get them to stop providing you with services and canceling is a pain. I would not ever use them again. They are not professional and I felt like I was dealing with a big cell phone company or something like that.
Description of Work: ADT used to provide me with alarm service monitoring for my home monthly.
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$30
HENRY M.
06/2007
home security systems
+ -1 moreThe best thing about them is their quick response time when the alarm is set off. Even though it was a false alarm, it was good to know that they were right on the ball. I would happily tell other Angie's List members to use this security contractor.
Description of Work: They responded when we accidentally set off our alarm. We pay them on a quarterly basis to monitor our alarm system.
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Yes, I recommend this pro
$145
PAOLA S.
06/2007
home security systems
+ -1 moreI have no major problems with ADT. I do think they could lower their prices a little. I have heard that some companies only charge about twenty dollars each month and we pay closer to thirty. Otherwise, we have never had an emergency, but if we have any problems we can get in touch with them. Someone always answers the phone there or if we have questions, they are sure to answer them. I think they do care about their reputation and keeping their customers happy so I am pleased with them.
Description of Work: We use ADT to monitor the alarm system at our 2300 square foot home. We pay them each month for the basic service they provide to us for home protection.
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Yes, I recommend this pro
$30
MARK G.
06/2007
home security systems
+ -1 moreKay gave us the estimate for the new alarm system in renovated home. She was really nice and took plenty of time to explain the system. For anyone looking at getting a new system, understand the difference between getting a wireless and hardwired. The wireless sounds better but all it means is, it will be more visible to you and that's not something we liked. It's the same cost either way. Fortunately this company was able to do hardwired after we saw the installation of the wireless. They changed it out at no cost fortunately otherwise we would not have been happy. Good people, good system. No complaints other than a little unnecessary damage to floor board.
Description of Work: Full alarm install for 2 story home. No prior service.
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Yes, I recommend this pro
$1,000
08/2006
home security systems
+ -1 moreTHEY HAVE A GREAT CREW. THEY ARE PROFESSIONAL AND TRUSTWORTHY. THEY EXPLAINED THE SYSTEM AND HOW IT WORKS STEP BY STEP. THEY FINISHED THE WORK AND WERE ON THEIR WAY. WE LIKE THE SYSTEM SO FAR.
Description of Work: THEY INSTALLED A HOME SECURITY ALARM SYSTEM IN OUR HOME.
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Yes, I recommend this pro
$1,000
TIFFANY T.
08/2006
home security systems
+ -1 moreWE WERE HAPPY WITH THE PROFESSIONAL WAY THIS CREW HANDLED THE INSTALLATION. THEY WERE POLITE AND WERE HELPFUL IN EXPLAINING THE WAY THE SYSTEM WORKED. WE HAVE NEVER HAD TO USE THE ALARMS, BUT THEY CHECK IT OFTEN
Description of Work: THEY INSTALLED A HOME SECURITY ALARM SYSTEM IN OUR HOME.
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Yes, I recommend this pro
$1,000
08/2006
home security systems
+ -1 moreALL OF THE WAY, THEY WERE GREAT. THEY WERE VERY RESPECTFUL AND VERY RELIABLE TO ME AND MY FAMILY. THEY CAME IN, GOT THE JOB DONE FAST, THEN THEY LEFT WITH A JOB WELL DONE.
Description of Work: THEY PUT AN ALARM SYSTEM IN.
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Yes, I recommend this pro
$1,500
08/2006
home security systems
+ -1 moreTHEY ARE AN EXTREMELY RELIABLE COMPANY. THEIR WORKERS ARE EXTREMELY COURTEOUS AND RESPECTFUL. I WOULD RECOMMEND THEIR SERVICES TO EVERYONE AROUND THE AREA.
Description of Work: THEY MONITOR OUR ALARM SYSTEM AND IT ONLY COSTS 50 DOLLARS EVERY THREE MONTHS.
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Yes, I recommend this pro
$50
08/2006
home security systems
+ -1 moreTHEY ARE PROFESSIONAL. THEY CAME ON TIME WHEN THEY SAID THEY WOULD. THEY CAME IN QUICKLY AND GOT THE JOB DONE. THEY ANSWERED ALL OF MY QUESTIONS. THEY WERE THROUGH.
Description of Work: THEY INSTALLED AN ALARM SYSTEM.
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Yes, I recommend this pro
$360
08/2006
home security systems
+ -1 moreTHEY EXPLAINED FULLY HOW THE SYSTEM WORKS AND DEMONSTRATED IT FOR US. WE HAVE CONFIDENCE THAT THE COMPANY WILL CONTINUE TO GIVE GOOD SERVICE. THEY DID A GOOD JOB.
Description of Work: THIS COMPANY INSTALLED AN ALARM SECURITY SYSTEM IN OUR HOME.
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Yes, I recommend this pro
$1,000
Dorothy H.
08/2006
home security systems
+ -1 moreTHEY WERE IN AN OUT IN NO TIME FLAT. THEY CAME IN AND DID THE JOB VERY FAST. THEY WERE VERY CLEAN, AND VERY PROFESSIONAL. THEY WERE VERY POLITE, AND VERY RELIABLE TO ME AND MY FAMILY.
Description of Work: THEY INSTALLED AN ALARM SYSTEM IN MY HOME.
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Yes, I recommend this pro
$850
06/2006
home security systems
+ -1 moreThey were wonderful, because they came on time and worked quickly. They also have very reasonable rates for reactivating alarms. I will be using them again if the need arises.
Description of Work: ADT Security Services reactivated the alarms for me once, I moved in my new home.
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Yes, I recommend this pro
$54
06/2006
home security systems
+ -1 moreADT was very professional. I felt they were courteous and they got the job done. I would recommend them to others.
Description of Work: ADT installed an alarm system for us.
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Yes, I recommend this pro
$35
Contact information
965 Pinebrook Knolls Dr, Winston Salem, NC 27105
https://www.adt.com/local/nc/winstonsalem?utm_source=angies&utm_medium=nc&utm_campaign=winston_salem&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions
Contact information
965 Pinebrook Knolls Dr, Winston Salem, NC 27105
https://www.adt.com/local/nc/winstonsalem?utm_source=angies&utm_medium=nc&utm_campaign=winston_salem&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM