Staggers Appliance Service Group

I tried to contact Staggers Appliance Service Group for home warranty work through Old Republic Home Warranty company. I called three (3) times in the afternoon and evening. Each time I was on hold for about 3 - 4 minutes and then was automatically transferred to their voicemail system. The first and third calls I left voicemails with a description of the issue, my address, the plan #, and the work order #; however, I was never called back in response to my voicemails. I contacted Old Republic Home Warranty (ORHW) to ask for a different service provider. ORHW tried calling Staggers with the same result that I had on my three(3) calls to Staggers; they started on hold and then were automatically transferred to voicemail as I was. ORHW suggested that I stay with Staggers so as not to "start at the back of the line". I agreed. ORHW sent Staggers a second contact email regarding my issue. In response to the ORHW email, someone called me from Staggers later the same evening. They stated they'd contact me the next day. They did not; they haven't contacted me today either. "Start at the end of the line or not", I'm going to contact ORHW and get a different service provider who will, hopefully, actually contact me and schedule a service call.

Despite multiple phone calls to his cell phone AND his business phone by both myself AND the Home Warranty people over the course of approx. 2.5 weeks, we NEVER got any response from Staggers in any kind. The Warranty people ultimately shifted our claim to another provider, as Staggers was completely and totally unresponsive. While Bill was VERY punctual in his initial call and arrival at my home, from that point forward there was NO communication of any kind despite repeated attempts by both myself and the Warranty team over the course of multiple weeks.