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Performance Heating & Cooling

Heating and Air Conditioning

About us

Performance Heating and Cooling, Inc. can help with any aspect of your heating and cooling needs. We do service and installation for residential and small commercial customers. Whether your system needs preseason maintenance service, it’s not working properly, or it’s time for a new system, we can help with any of these needs. Our sales manager will come to your home and answer any questions you may have. He will also be able to provide you with a quote before he leaves. We look forward to hearing from you and being able to help you with all of your heating and cooling needs Additional address - PO Box 217, Wilson, NC 27896

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Installation of trane comfort systems including residential & commercial heat pumps, energy efficient gas furnaces, programmable thermostats, electronic air filtration system, geothermal/water source heat pumps & complete HVAC system.

Services we don't offer

Water heaters, plumbing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.324 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
17%
3
8%
2
8%
1
4%


Rating CategoryRating out of 5
quality
4.3
value
4.1
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-24 of 24 reviews

Michael H.
03/2023
1.0
heating & air conditioning/hvac
  + -1 more
Not a dependable company. Two of our HVAC systems went down less than one day after they performed preventative maintenance. They broke our attic ladder installing a new system. It took over two years for them to fix it. That new system, still under warranty, blows internal fuses every month. They don’t know why. They cannot even keep appointment times, coming before their appointment time or very late after. Found several screws out of unit after service. Looking for a better company.
Description of Work: General Yearly Maintanence, HVAC installation and service

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0


John S.
02/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

katrina J.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced a fuse

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

chris J.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed hybrid furnace and condenser. Outstanding service. They came out for a quote in Feburary and were completely honest and requested I focus on heat pump 1st. Found heat pump had a breach allow CArbon into the house. We had a home warranty repair the heat pump. They recommended I keep using the furnace as it had some life left. I decide to have replaced anyhow to high efficiency because we went through propane. The work was excellent and the city inspector also gave high praise for this company. This wasn't cheap, but worth every penny. I've had bad experiences with cheap.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Mary S.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: installed new Trane heat pump and provides follow up routine service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Richard R.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Vanessa H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They checked on our non-working heating/cooling system and verified our fears...DOA. These guys are always top notch.
Description of Work: Checked on a non-working heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

SUE B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Joseph C.
04/2014
2.0
heating & air conditioning/hvac
  + -1 more
They didn't do the correct repair under warranty and we ended up having to replace the whole unit. They did offer a discount.
Description of Work: They’re the local Trane dealer. They should have repaired the compressor under the Trane warranty but wouldn't honor it.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$4,000

Response from Performance Heating & Cooling
We at Performance Heating & Cooling are very puzzled by this review. We do not even have any one by the name "Joseph Cannizzaro" in our computer system or in our files. We do have the address on file but under a totally different name. The one and only time we ever performed a service call at this property was August 9, 2008, and it did not have anything to do with the compressor. We work hard to earn our customer's trust and respect and we are really bothered by any negative comments. We always try to treat our customers fairly and with the utmost respect. Again, I am puzzled by this comment, but I do think there are many people who can testify to the fact that our Company does have a great reputation.

Gay J.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Performance has always been great in dealing with our heating/cooling needs. Once we had a new technician come out, and they left a leak in the freon. When I called Performance and explained the problem, they immediately came out and corrected the problem at no additional cost to us.
Description of Work: They performed semi-annual maintenance under contract which is $119.00 per year. This includes 2 visits. One in spring and one in fall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

DAN E.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Performance is courteous and prompt, and it charges reasonable prices.
Description of Work: They performed fall maintenance on our furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Alice H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have used them for some time, and it's always been a good experience. The office is very professional, and the tecnicians do good work. They are very respectful when working in the house as well.
Description of Work: They removed and replaced all of the heating ducts in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie T.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
We've been using them for a while, and they are always courteous and punctual. They do good work, too.
Description of Work: They did a routine check up on my furnace for the winter season.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Barb L.
03/2013
4.0
heating & air conditioning/hvac
  + -1 more
Everything went well. We've been using them for years, and they always do a good job.
Description of Work: They replaced a heat exchanger.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank K.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. If you have a maintenance contract with them, then they will respond to your call the same day. They did a good job with the repairs, too.
Description of Work: They replaced a part on our heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ray H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
We've been using Performance Heating and Cooling for almost a year, and everything is going well thus far. The technicians are very professional and knowledgeable, and they arrive on schedule.
Description of Work: They diagnosed an issue with our thermostat, and they did routine maintenance on our heating system as part of our maintenance contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Claudia B.
05/2012
3.0
heating & air conditioning/hvac
  + -1 more
che
Description of Work: Fifteen years ago, I hired Performance to install a new central air conditioning system. The work was exceptional and flawless. I signed a maintenance contract with them for yearly check-ups on the unit. The service was fine for about two years and then they just got too busy. Calls were not returned. Appointments did not show up. When I needed a new furnace, I chose a different HVAC company.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from Performance Heating & Cooling
It bothers us at Performance Heating & Cooling to hear any negative comments about our Company. We would be glad to apologize for any wrong doing on our part, but our records do not show any work for this customer in June of 2010. The only thing we have on record was the installation of a new unit in July of 1999. This is the only work we have ever performed for this customer. Our customers and the quality of our work are our top priority.

john W.
03/2012
4.0
heating & air conditioning/hvac
  + -1 more
They were very thorough and they kept me well informed. The workers were very conscious of my house. They didn't do any damage or upset anything. I think I would use them again.
Description of Work: I used Performance Heating & Cooling to install a new HVAC system.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$8,400

Brett S.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came recommended by others and are a prominent in the area. We see a lot of their advertisements and trucks around. They had a good reputation so we decided to use them. They were knowledgeable, efficient and I will use them again in the future.
Description of Work: I used Performance Heating & Cooling to install a heat pump and air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Melvin B.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
It went good. They service my system for the year.
Description of Work: He serviced my AC/Heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Scott S.
11/2010
2.0
heating & air conditioning/hvac
  + -1 more
The air coming from my heat pump started getting cooler (on the heat setting). They arrived on time and said there was a leak in the freon pipe. The guy patched the pipe in a spot between the unit and the house. He also told us the compressor was going, so we'd need a whole new unit. The pipe patch only lasted a few days. We called another company who: 1) fixed the pipe leak 2) showed us where Performance neglected to remove the freon filter and instead added a second freon filter when they replaced the compressor a few years ago, which probably caused the new compressor to fail earlier since it had to push through two filters, and 3) quoted a much lower price than Performance to replace the compressor.
Description of Work: Patched the freon pipe in a spot between the heat pump and the house.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$300

matt D.
06/2010
3.0
heating & air conditioning/hvac
  + -1 more
not good!
Description of Work: Came to service unit. Told me that i needed a new unit. and they were going to charge me 75+45+ the price for the part. I have with them in the past. they were ok but communication was terriable. My experiance was not satisfactory. I would shop around.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$200

Philip C.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
They were here within 2 days time after I told them the quote was good. They installed it within 5 hours and we were up and running quickly. They did a great job of installing an intake and didn't even charge me for it. They cleaned up, took all the trash with them, and it was a wonderful experience. They are highly respected in the community and I would recommend them to anyone.
Description of Work: They came by, priced and installed a heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

robin R.
09/2009
5.0
heating & air conditioning/hvac
  + -1 more
very well
Description of Work: vet pipe fell off vent. went looked came and talked about fix. went under and fixed problem temp. informed that duct work is old and need replacing due to leaky duct pipe which costing money without results.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    3466 Airport Blvd, Wilson, NC 27896

    www.performancehvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Performance Heating & Cooling is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:30 PM

    Tuesday: 8:00 AM - 5:30 PM

    Wednesday: 8:00 AM - 5:30 PM

    Thursday: 8:00 AM - 5:30 PM

    Friday: 8:00 AM - 5:30 PM

    Saturday: Closed

    Performance Heating & Cooling accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
    Yes, Performance Heating & Cooling offers free project estimates.
    Yes, Performance Heating & Cooling offers eco-friendly accreditations.
    No, Performance Heating & Cooling does not offer a senior discount.
    Yes, Performance Heating & Cooling offers emergency services.
    Yes, Performance Heating & Cooling offers warranties.
    Performance Heating & Cooling offers the following services: Installation of trane comfort systems including residential & commercial heat pumps, energy efficient gas furnaces, programmable thermostats, electronic air filtration system, geothermal/water source heat pumps & complete HVAC system.
    Water heaters, plumbing

    Contact information

    3466 Airport Blvd, Wilson, NC 27896

    www.performancehvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    Closed