Your Computer Friends

My keyboard died on my laptop during the hurricane. I brought my laptop in for repair. Susan the owner got me all checked in. Joe the in house tech worked his magic on my laptop. I'm very pleased with this local company. Susan and her crew are awesome!!

They were quick, easy to talk to and got me what I needed.

Perfect! Always prompt, courteous service at a very reasonable price. On-site and remote service is always excellent and completed on time. An added bonus, I have frequently received great advice and direction free of charge.

As always great work at a fair price

The install went extremely well on my end. Downtime was limited to one workday and part of the weekend. My understanding is that it was a new way to perform such an install so there were some glitches between YCF and their support but it was never evident by me. The transition from the old hardware to the new came across as relatively seamless, quick and less than two-thirds the cost of the traditional upgrade. Time, money and headaches were all reduced.

Good job, on time, perhaps a little pricey.

THEY WERE VERY PROFESSIONAL AND FRIENDLY. THE SERVICE WAS FAST, BROUGHT MY COMPUTER IN ON 3\3\15 AND THEY CALLED THAT AFTERNOON THAT THE WORK WAS COMPLETED. THEY EXPLAINED EVERYTHING THEY HAD TO DO AND WHEN I PICKED UP MY COMPUTER THEY TOOK TIME TO TELL ME HOW TO PREVENT TROUBLE IN THE FUTURE. I PURCHASED THE WEBER ANTIVIRUS AND THE YOUNG MAN SPENT AT LEAST 35 MINUTES MAKING SURE THAT THE WARNINGS WERE AVAILABLE FOR ME TO SEE WHEN I WAS SEARCHING THE WEB. I CANNOT SAY ENOUGH GREAT THINGS ABOUT THEM. WILL USE NO ONE ELSE IN THE FUTURE.

170.0I purchased a new computer through Susan although it was not necessary. Data was transferred and I am up and running. In the years previous she has always done a terrific job and I would not dream of going anywhere else.

Staff was very friendly and helpful. Explained the problem, how it was resolved and how to prevent it from happening again. Followed up afterwards with a phone call and thank you for using their services.

They did a quick diagnosis. They advised me to get a new laptop and Susan made several suggestions, based on my needs and budget. When I chose one and ordered it, I brought it to the shop and they transferred what data could be retrieved from my thumb drive. All they charged me was $40.50 for shop labor. All the good advice and kind emails (I was in a panic) were free. They helped me with my trouble-ridden old laptop on several previous occasions. Their service has been consistently cheerful, prompt and affordable. I highly recommend them.

I have been using Your Computer Friends for two years. Best "geek" service I have ever had. Company is local and privately owned. Punctual, professional and reasonably priced. Friendly, knowledgeable employees. Can't go wrong these folks.

I was having problems with dialog boxes popping up almost every time I clicked on something on the web and emails had partially hidden advertisements. Your Computer Friends checked my computer for a virus, removed clutter and unwanted programs, updated JAVA/Adobe and reinstalled Mozilla. Susan and tech listened to me and were diligent in resolving the problems. Excellent service and work was done same day. Highly recommend.

I called and Susan answered the phone. She set up an appointment for the next day with her technician, John. John arrived promptly and was very professional and courteous. He had the problem fixed very quickly. We will definitely use this company again.

Booked the appointment by phone with the owner, Susan. Technician (John) showed up on time the next morning. Very polite, bright and knowledgeable. Good listener who did everything that had to be done once I had explained it. Highly recommend these folks for help with home computers.

Quick diagnosis and fix. About 2 months later, I had a separate issue with the laptop computer, brought it in, the guy fixed it on the spot at no charge. Great service.

It was excellent. I chose them because of their high scores on Angies' List, and I was steered well! They were responsive; I dropped it off shortly after the call. They could not resolve the problem that day, but they called to let me know the status and next steps. Sure enough, we spoke first thing the next morning; they had a few more things to do, but my PC was fixed and no data lost. The price was reasonable and the service excellent. I now consider them my IT resource.

They could not recover the lost data. I was in constant contact and informed of the trouble they were having. The woman I originally dealt with stated I did not supply all of the discs. However, I did supply all the discs. When loaded in the machine, it tells you what disc is being loaded. Disc #2 was corrupt not allowing the process to complete. Hence, the issue. She said I was missing a disc. I was not. They would all read, just not in sequence. I agreed they may have been numbered out of sequence which is why I have no problem paying for their time involved. The bigger issue stems from when my wife went to pick up the computer shortly after my last conversation with the store. My wife was at the counter and overheard the woman speaking ill of a customer to an employee, which just happened to be me. Even if it wasn't, publicly degrading or defamatory remarks toward a client or customer not only shows the character of the employee, but the culture of the business. I can't believe it to be an isolated incident.

The service was excellent. The service rep was prompt, courteious and professional. He configured our printer for wireless printing via bluetooh and made other changes to enable printing from laptops. He also checked system update packs on our PC to ensure all was in working order. Lastly, he made some recommendations for us to consider regarding WiFi printer or bluetooth adapter for another printer. We were very pleased with results and he had everything working and closed out in an hour.

I called the company first thing in the morning and received directions to their site, upon which I dropped of the unit about an hour and a half later. I suggested that I knew the problem was due to a malfunctioning power supply unit and we discussed the potential fee for that repair, if that was the source of the issue. I was able to pick up my tower on the same day, without any difficulty. The price I paid was the one given at estimate time and since they did not have to research my problem extensively, I was merely charged for parts and labor. No diagnostics. Susan was very friendly and helpful. She was my original point of contact and the only person I communicated with. The whole process was smooth, simple, and painless. I received the services I requested, without any haggling or upselling. I was very pleased...My memory of a computer gone bad were all distant, by the end of the day.

Covered in Services Performed

took my computer in and had it back the next day great service

They aquired remote access to my computer and found and repaired all the problems I had encountered. It was efficient and effective and I couldn't have asked for a better result. All within an hour of my initial call. We're new to this area and have used Angie's List for finding good reliable services and have not failed yet. This contact with "Your Computer Friends" is the latest example.

Flawlessly. Your Computer Friends staff speak "Non-Geek" English and teach non tech-savvy adults with analogies that make sense. They did what they said they would do, on time, and painlessly. They are a trustworthy resource that we would recommend to anyone.

So, I took the laptop in and again asked if I could have a technician look at it and give me an estimate on cleaning and repairs. They told me that it may be a few hours before the technician could get to it and then they would let me know. This was a laptop provided through an employer so needed an estimate first so we could decide if we wanted to pay for repair or have the IT dept at place of employment do repair. Only call we received was for user name and password so the technician could log into the laptop. Next call was to tell us it was finished and that our bill was $294. When the woman called to let us know it was finished and the cost, I told her they were supposed to call us first with an estimate before making any repairs. She remarked well he had to take it apart 3 different times and put back together and spent 3hrs on repairing it. I then repeated to her "I asked for an estimate to be given FIRST so we could decide if we just wanted our employers IT dept to do the repairs." She then said " I doubt that the kids at that IT dept could do the work correctly." I was so taken back by her remarks and unprofessionalism and completely felt that we were taken advantage of and cheated. She knows nothing about the IT dept and it was very rude for her to be so condemning. I went in to pick up the laptop the next morning and paid for the repair in full but was given no apology of any kind for their not following our request or for the rude, condescending, and unprofessional remarks. Instead of responding to why I was not given an estimate and opportunity to refuse service, she just got defensive.

Their folks were knowledgeable and friendly. They provided the services that they promised. They were punctual. Their fees were reasonable. I would definitely recommend them to anyone. Very good experience overall.