24 Hour Service Including Holidays. We Will Never Charge You Overtime Just Because Your Unit Broke After Normal Working Hours...We are Wilmington NC's #1 Comfort Specialist! Got an EMERGENCY???? We are Ready to help! Servicing Wilm. since 1989. Small Company + Personal Service = Happy Customers
Our experience with Total Comfort was outstanding. They showed up on time, did the work professionally, and clean up the house like they were never there. The American Standard system they installed was great and I save over $500 a year in electricity. I highly recommend Total Comfort for any HVAC need whether it is a system replacement, repair, and annual maintenance. I have called them when my old system was broken in the past and they were out to fix it within the hour. Total Comfort is awesome!!
Description of Work: Total Comfort replaced my entire home HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Brenda M.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
I have been using Jim Bonetti, Total Comfort service for years, He was servicing Heat and A/C on his own, when I first started using him. Today he has added a number of additional technicians and moved to a new location. Now I have a contract with him to service every one of my units, at all my properties, which total 13. I could not even imagine a company being more prompt, polite, clean, excellent pricing, and being as professional as Total Comfort. Before using Jim, I used three of the highest rated services on Angies list, and none of them came close to the "total Package", that "Total Comfort" provides.
Description of Work: Replaced part
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Elaine R.
05/2014
5.0
heating & air conditioning/hvac
+ -1 more
They're just very good that they're quick and friendly. They've gone for an overtime but there's nothing wrong with the air conditioning unit.
Description of Work: Total Comfort Services Inc. provided me a heating & A/C service and I've got a new unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eddie M.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
They do a good job. I had used them before. Jim is so good, he could teach air condition work and all the work that was done was reasonably priced. It is nice to know that there are people out there who are professional and take their work seriously and they do their job without wanting to take advantage of people. I would highly recommend anyone with air conditioning problems to call them.
Description of Work: I used Total Comfort Services Inc. I had a new coil put in my air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Elaine R.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
We had just closed on a house and needed the A/C unit replaced. They responded in a timely and professional manner.
Description of Work: New A/C unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Warren F.
12/2012
5.0
heating & air conditioning/hvac
+ -1 more
They showed up on the time stated and removed all the old duct system and removed the fan system from under the house and removed compressure from outside the house. The next two days were installing the fan system and duct work under the house and installing the compressure outside the house. It took just under three days to complete the job. They showed up each day and performed all the work as professonal as you could get. I would recommend this company to anybody without any regretes.
Description of Work: Replaced completed air and heat system to include ducts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
nova S.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
In the middle of the summer we quickly realized that our 1 year old home was not cooling as it should. Initially we attempted another HVAC company and were very skeptical by their professionalism and pricing. They seemed to be more concerned about having us sign a year contract vs finding a leak. We called several other places, yet no one was willing to come out on such short notice. We were not so much concerned about ourselves, but our dog was already stretched across the kitchen floor trying to stay cool! We found Jim (and saw that he was Angie's List recommended on his site) and he came out promptly. It took him a couple days but he finally found the leak up in the attack- a super small dent in the coils. He showed us whatever we were curious to see- seemingly pleased to share his knowledge. He did the warranty legwork and found the best price for us for shipping. He gave us a more than fair price and we could tell that he greatly prides himself on conducting the best service that he is able. We shall use him in the future should we need his services again (knock on wood).
Description of Work: Leak found in HVAC coil, still under warantee, part ordered and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Jessica R.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
They are good.
Description of Work: We used Total Comfort Services Inc. for freon service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pamela E.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
I called and they were out within a few hours. He did the check of the AC unit quickly and we discussed options for taking care of the leak and fixing next year with new better unit (which I can afford next year) or fixing now with adequate unit (which I could afford now). He was very open and honest about the options and put in coolant quickly. Next year, I'll have him put in a new unit.
Description of Work: Tried calling another company and they never responded. Tried another -- no response. Total Comfort came out right away when I called and I realized I'd had them out before and was very pleased with their service. I would highly recommend. Personable, honest, and prompt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Susan D.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
This company was a referral from a realtor. I had a previous quote from another company but they were unsure what the problem was and the quote was much higher. Jim Bonetti came out, diagnosed the problem, and came back the next day to fix it. They found another problem along the way and only charged me for the needed part, so it was not much additional cost. They also warranty the work that they do for 1 year. Thanks Jim!
Description of Work: They replaced the compressor, cleaned the unit (which has cut down on dust in the house a lot), and replaced one more part that was discovered to be faulty when they were working on the unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,180
patti J.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Great job! Will keep our maintenance contract!
Description of Work: Kurt was courteous and professional and was here to a**** if we had a leak in our duct system. He found our problem which was a dryer vent that had not been installed properly (it was up against the roof rafter and not in the hole where the vent was). He repaired it immediately. That explained why we have so much dust in our house for the past 4 years! I imagine it was also dangerous as lint could not escape properly, not to mention drying the clothes took awhile and used a lot of energy. He also serviced the unit which was due. Most happy he came today!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Charleen A.
01/2012
5.0
heating & air conditioning/hvac
+ -1 more
We had 2 gas units that were not heating as they should. We had them serviced over the summer by another company and found out that they were never properly serviced and that was why they were not working. As soon as Jim came, he immediately found out what the problems were on both units and fixed them as well as serviced them the way the other company should have the first time. Immediately I noticed a difference and even had to turn the heat down while he was here because they were working so well. He was very professional and friendly. Kept me informed the whole time on what he was doing and also showed me pictures on his smart phone as the work was performed so I could see what he was doing and what had been done to remedy it. I definitely recommend him!
Description of Work: Two gas units were repaired and serviced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Derek B.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
Cant say enough great things. After another company came out the previous day, they wanted over $800 to fix a inducer motor and were pushing to replace the entire unit! Kurt came out and tested the unit and found all that was needed was a capacitor and checked everything else out. Said it was in great condition and saved me thousands of dollars!!! They were honest and knowledgeable...cant say enough great things...will def use again!!!
Description of Work: Came out to give second opinion of repairs needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$252
Robyn E.
11/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were able to come out the same say and were prompt and professional. I would highly recommend them to my family and friends!
Description of Work: They came out to perform a routine service and repair anything that needed repaired. Our unit had not been serviced in some years (we were unaware until recently that all units required a regular service) so we were worried that the visit might be costly and that we would be taken advantage of. They were awesome and didn't try and charge us for anything that we did not need. They also provided us with recommendations and helpful information, which was great! The call-out fee was also only $80. However we decided to join their service plan, where they come out twice a year and check the system, this reduced the call-out fee to $75.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard J.
10/2011
5.0
heating & air conditioning/hvac
+ -1 more
Total Comfort installed a hybrid heat pump/gas package for us. It took them longer than they anticipated due to our old gas pack's backwards installation. They worked throughout the weekend, long past dark in order that we have it up and running as soon as possible. Extremely hard and conscientious workers. I wouldn't hesitate to recommend them.
Description of Work: Total Comfort installed a hybrid heat pump/gas package for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,700
Barbara C.
08/2011
3.0
heating & air conditioning/hvac
+ -1 more
I was not satisfied at all. I think it was extremely overpriced for what they did. They did what was called a diagnostic check. They were there less than an hour. They didn’t have to repair anything, put any parts or things like that. I was very dissatisfied. It was my son that was at the house. They did show him where the problem was. To come out to the house and to do the check, they charged $169 which was outrageous. They were professional. The technician who came out was fine. The quality of his work was good. It was the company that overcharged. Their pricing policy was bad. I would never call them again because of their pricing.
Description of Work: I used Total Comfort Services Inc as there was a leak in the line.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$169
Response from Total Comfort Services Inc
First of all I would like to apologize to you for being less of a company than you expected. I have extremely high expectations of myself, and my technicians to provide only the highest level of professionalism and service to each, and every customer that we serve. It is true that we were there less than an hour. That is due to the extensive training that I provide to my employees to keep them as efficient as possible so that they can take care of the next customer as quickly as possible. I have reviewed the total charges and the technician charged you 80.00 for checking through your complete system and determining that the level of refrigerant was lower than it needed to be for the unit to perform to full capacity, and efficiency, and 89.00 for charging your system with refrigerant, which includes the labor to put it in. I know that it is Saturday but if you will please call me today or tomorrow I would like to talk about this to see if we can do anything to make your opinion of us greater. I will be available to take your call all weekend, or next week if you prefer. My number is 910 397 2911. I will be patiently awaiting your call, and again, I greatly apologize for your unhappiness.
Lucia R.
06/2011
5.0
heating & air conditioning/hvac
+ -1 more
Everything went very well. Kurt arrived on time & started to work, showed me the cover or vent with the unsecured corner, and went industriously to work. The afternoon was very hot, but he remained cheerful throughout. At some point he called his wife to bring him a Shop Vac (he doesn't live far from my house) rather than ask me if I had one; she brought the Vac and their very sweet children, whom my dog was happy to see. (The visit didn't hold up his work in the least.) He labored out in the heat for two hours and was as pleasant when he left as when he'd come.
Description of Work: I called Total Comfort to clean and inspect my HVAC because of the reviews on Angie's list. Truth to tell, I hadn't had that done for two years, and when Kurt arrived on time he found that the cover was loose in one corner. This was especially bad because a house had been built right next to mine last summer, so my unit had become very dirty and a little sluggish.. That explained my dusty house! Kurt spent two hours on a very hot afternoon cleaning and looking after my unit--his wife and children even brought him a Shop Vac to help do the job. He's a very affable man and cheerfully answered my questions and offered information. My unit is working fine now, the dust is 'way down, and the cost with the very welcome senior and Angie's List discounts was no more than the cost of a couple of regular checkups I'd missed. I will certainly call Total Comfort again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Brian C.
06/2011
5.0
heating & air conditioning/hvac
+ -1 more
I called Total Comfort Services, Inc. on a Sunday. The rule of the Universe is your A/C will go out on the hottest weekend of the year so far, and it will do so on Friday evening. I left a message which, I expected to leave a message since it was Sunday in the afternoon. I was pleasantly surprised when Jim Bonetti returned my call within ten minutes or so. He gave me a time frame he could come out that day and came right on time. He also asked me a number of questions about the system to help diagnose the problem. He went right to work, showed me what the problem was, and explained how and why the part went bad. He also has a sense of humor. We will definitely use Total Comfort from now on for our annual maintenance check.
Description of Work: Checked over outside compressor and fan. Replaced contactor relay and topped off refrigerant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
Tom R.
06/2011
5.0
heating & air conditioning/hvac
+ -1 more
Called Jim that morning -he came by that afternoon and disgnosed the problem--had part on his truck --quoted a price and completed the job ...
Description of Work: Replaced accumulator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Gordon N.
05/2011
5.0
heating & air conditioning/hvac
+ -1 more
It was excellent. He talks you through the whole service end of it if you're not informed. We have all heat pumps here and they're new to me. He takes the time to walk you through it, he's very knowledgable and pleasant.
Description of Work: I had Jimmy come out for maintenance and service for the A/C last year. He's actually coming out this week for another service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
thomas C.
09/2010
5.0
heating & air conditioning/hvac
+ -1 more
He arrived, worked and left in 15 min, Great Job
Description of Work: He came out and changed the capacitor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Gordon N.
08/2010
5.0
heating & air conditioning/hvac
+ -1 more
He is very prompt. If there is an emergency, he is always there right away. His pricing is reasonable. He is very professional.
Description of Work: He comes out twice a year for maintanence of my heating and AC unit. The price is for the maintanence package.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Jeff W.
08/2010
5.0
heating & air conditioning/hvac
+ -1 more
Of course the AC died on the hottest day of the summer so far. Called three different HVAC service providers. This was the only one who would come out same day. Called at 8:30am and work was completed before lunch. AC unit is working fine now.
Description of Work: Replaced a capacitor on air conditioning compressor and added refrigerant.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Rene M.
06/2010
5.0
heating & air conditioning/hvac
+ -1 more
I've called Jim twice and both times he fixed the problem. Didn't try to sell me something I didn't need. Thanks, Jim!
Description of Work: Had Jim to check on HVAC. Needed some freon. He was punctual - came when he said he would. He would have been right here if I had a problem.
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Service Categories
Heating and Air Conditioning
FAQ
Total Comfort Services Inc is currently rated 4.9 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Total Comfort Services Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Total Comfort Services Inc does not offer free project estimates.
Yes, Total Comfort Services Inc offers eco-friendly accreditations.
No, Total Comfort Services Inc does not offer a senior discount.
Yes, Total Comfort Services Inc offers emergency services.
Yes, Total Comfort Services Inc offers warranties.
Total Comfort Services Inc offers the following services: Professional HVAC Service and Replacements
Contact information
7217 Ogden Business Lane Ste 117, Wilmington, NC 28411