Southern Exposure Sunrooms

It went really pretty well and the end product turned out fantastic! Chris and Ryan did a great job building the room. Both are really hard and dedicated workers. Communication could have been a little better - but the end result was great. Billy Painter is the president of the company and is the design design guy. He did a terrific job blending the two spaces and resolving any issues that arose. Andrew is the up front guy and a real pleasure to work with. Got quotes from two other companies and Southern Exposure was the best. I would recommend them.

Tom with southern exposures was the most unresponsive person in trying to get a timeframe established. He was prompt in contacting us for the work and sending me the contract, but once they cashed my deposit, it was extremely difficult in getting a timeframe for which the work would start. I have several emails from me and from my tenant asking for timelines. The only time I was able to get a response was when I called their office (again) and Tom happened to be there at that moment, so receptionist gave him the phone to speak with me. At that time I was told it would be started that week and finished; however, it was another 3 weeks before the job was finished. Once again, I couldn't get a straight answer from Tom, so we had to go to the mason who was contracted to do the work. Once we started communicating with the mason, the work started rolling. I would have preferred to use him vs. going through southern. Three other items that really irked me is that I signed a contract and sent with the deposit, but they never signed and sent back. Once the job was finished, my tenant said no-one from Southern came by to inspect the job. Finally, the minute they finished the work, they blew up my phone and email for payment. I received an invoice the following Monday in which I mailed a check for the full amount to them the following Thursday (less than a week). Basically they wanted a response right away once the work was completed. Never again will I use these people just because their follow-up is so poor.

Southern Exposures Sun-rooms just completed my project to enclose our Lanai. They have been true to their promise so far (2 weeks after completion of project). This company was very responsive from the point of getting an estimate to job completion. I got 7 estimates and although they were not the least expensive, they quite close. We choose them because they have a local office in Wilmington as well as a warehouse in Leland. Also,they have been very quick to respond to all of our inquiries regarding cost,product qualities and install dates. All of the employees that we encountered,the office receptionist,salesman,hands-on installers and follow-up managers were cordial, professional and efficient.Upon completion of the install, a quality control manager came to visit to establish a list(punch list)of items that needed attention. There were three items of which 2 were corrected within 2 days. The 3rd required a re-order. We highly recommend Southern Exposures Sunrooms, 921 S.College road, Wilmington, NC.

.

His product was good. A little confusion because it was hard to get information out of them. We are satisfied with the overall product.

I went with them because they had the best price and they best customer service. They were very efficient. They spent a lot of days and it really showed in the quality.

The appointment to provide a quote was timely. I had to ask for a quote twice: once over the phone and once when all I got was photos. I responded that the quote was 30% over RTP construction/sq ft averages, asked for a reconsideration, and got the following response: "we don't do cheap." Well, I guess not. However, as I pointed out, they had not provided me with any proof that they had both materials and labor that were worth more than 30% of the RTP average. If you're stupid and financially illiterate, maybe these guys are for you. Not me.

Very nice and professional job. We love the new enclosed porch.

I called for an estimate on a large screen enclosure around my pool. After waiting 3 days for a return call I received an outrageous estimate (sight unseen based on measurements). Either the job was too large for the company or the travel time would have been too great (approx 60 miles). My issue was that I felt like I was being treated like an idiot by being told the enclosure would be approximately $75,000.00 when other estimates were coming in at the mid $20,000. If they had told me it was too far or too big I would have been fine with that. If in fact their price is $75,000.00 they are way overpriced.

We were very satisfied with the construction of our 3-season sunroom. They did a quality job and were very professional. Highly recommended.

The experience was okay although I have not decided what company to use yet. I am still waiting on estimates from a couple of other companies. I called Southern Exposure so they had a contractor come out and they gave me an estimate. The only thing I liked about the estimating experience was that they came at the time they told me they were going to come; they were punctual. Their responsiveness was pretty bad; I have tried to get hold of them and they have not responded.

They were prompt, polite, and professional.

It went fine. I was never here, I was out of town and when I came back it was done. The quality is fine. They did a great a job. It's an Eze Breeze System so it has springs and also has windows that go up and down but we lived on a golf course then so the windows were kind of plastic. What they are going to do for me is I'm going to put a lanai on my back deck so they have to extend the deck and put the lanai. As soon as I get my HOA approval, they will do that. I didn't have any issues with the quality. Responsiveness was great because they had some little aztec latches on them and a couple of mine broke after years and they just sent me some with no charge.

The would not have been my first choice. It was a combination of price and some out of the box ideas. They did a nice job on the presentation. There was one other contractor that I liked better.

Excellent experience from start to finish. Sales - Peter & Scott were helpful and knowledgable. Responses to calls were prompt. Installers were on time, skilled, worked without delays or breaks, respectful of property, made sure the job was done right. We are very pleased with this company and our new 'year-round' porch!!

The initial installation went well. The workers were professional and cleaned up every day. There were some minor fit and finish issues, but overall a B. The issue I addressed above occured post installation. I believe I was not fairly treated as a customer and need to report that here.

I came across them online and I didn't care for their management. They basically told me they were going to do something to help out and there would be no charge for it. After I paid they called me back and said I owed more money. I disputed it and haven't heard back from them yet. It was just that one individual guy, everyone else there was great. The workers were fine but the owner was not.

The salesman was very knowledgable and professional. Took time out of his busy weekend to fit in our sales call which was to accommodate our work schedule. His estimate of time between sale & installation was accurate. The young men who performed the installation were experienced, professional and on time. The work was completed efficiently and their behavior & clean-up were excellent. We are very pleased with the finished product and the whole process and would highly recommend this company.