SOUTHEASTERN MARBLE & GRANITE LLC

Description of Work: They put granite in our kitchen, bathrooms, and around the fireplace. There was a chip on the edge of the granite in the kitchen and came up with solutions until I was completely satisfied. They came out at least 3 times to get it fixed and they never complained and just wanted me to be satisfied with the job.

Description of Work: VERY PATIENT AND KNEW HIS BUSINESS. I WISH THAT THERE WAS A LARGER SELECTION OF GRANITE TYPES. STILL WORKING WITH THE COMPANY AND MAY HAVE AA UPDATE.

Description of Work: From start to finish, the owners, Jim & Holly Hugg, granite fabricator and crew were highly professional and supportive of our design specifics. Project included kitchen, pass-through and buffet countertops & backsplashes, all cut and installed with great expertise. The installation crew was excellent. They maneuvered large slabs with a crane to the second floor kitchen, were diligent with every detail, friendly and left the space very clean. It was a pleasure to work with this company and all was completed on time and on budget. We highly recommend South Eastern Marble & Granite.

Description of Work: Provider was contracted to install granite in kitchen.

Description of Work: We contracted the purchase and installation of our kitchen counter tops with Southeastern Marble and Granite. They came to our home on Wednesday, Novermber 14th to do the installation. Four men arrived at our home to do the work and all was going fine until this happened: The workers had asked if they could use a bathroom if need be and they were shown where such was off the living room. One of the workers (Gerald Soto) went to use the bathroom but instead of using the bathroom they were told to use, he proceeded to open the door to the Master Bedroom and walk in. From there, he went through the bedroom to the bathroom where he could hear water running in the shower. He entered the bathroom and walked towards the back (15 feet from the door) supposedly looking for the toiiet which was in plain view. He then proceeded to slide the shower door open where my wife was taking a shower and look in. My wife screamed and he exited immediately. My wife got out of the shower, got dressed and had a discussion with another contractor who has been working at our home for a couple of weeks. The contractor then confronted Gerald Soto who admitted to walking into the bathroom and supposedly while looking for the toilet slid the shower door open. My wife called me at the office and I immedately came home and she also called the owner of Southeaster Marble and Granite (Jim Hug) and informed him of the incident and asked him to come to our home. When Jim Hug arrived, we walked him through the events and then he had a meeting with his four employees. Gerald Soto admitted what he did and we asked that he be removed from our property immediately. Jim Hug then stayed at our home until the job was finished with the other employees. We asked Jim Hug how he was going to handle the situation with Gerald Soto and he said that he would take the "appropriate" actions. We then followed up with the Chief of Security in our development and after going through the facts with him, he suggested that we contact the Wimington police department, which we did. After going through the facts with the officer who called us back, it was determined that there may not be any legal action we could take as the contractors were "invited" to our house and since Gerald Soto did not touch or physically threaten my wife, he broke no laws. The next morning we called Jim Hug to see what the "appropriate" actions would be and he said that he was going to meet with his partners and discuss how to proceed. We asked point blank, will you be terminating Gerald Soto from employment and he didn't have an answer at that time. Two hours later, I drove to Southeastern Marble and Granite's office and met with Jim Hug in person. After a few minutes of discussion, it became apparent that JIm Hug and his partners would not be terminating Gerald Soto and that he would in fact still be going to other people's homes to do installations. When I asked Mr. Hug what would he do if this were his wife and such had happened to her, he replied back "my wife would have locked the bedroom door."

Description of Work: We bought a sink and an island and the countertops from them. The bottom of the sink was coated with a coating that smelled to me like tar when it was hot. They weren't responsible for the coating but it made my allergies act up. I had to have them come back out and I purchased a sink that didn’t have this coating on it. They took out the sink they originally installed and replaced it with the sink we purchased. It wasn’t a perfect fit but they came back twice to make it right and now it’s not leaking and it’s in there correctly.

Description of Work: Replace already removed old kitchen countertops with new granite countertops and backsplash. Cut and size granite to fit the area.

Description of Work: cut piece of existing granite out.

Description of Work: We needed granite counters in two bathrooms - a small job - and they treated it like it was a kitchen. Measurement and installation was quick and on time and they agreed to do some of the tear-out I had trouble accomplishing - at no charge. We have used other granite suppliers and this was the best in all respects.

Description of Work: Removed old Formica counter tops and installed new granite counter tops in kitchen. Also, did the same in guest bath except installed marble top.