SOUTHEAST CUSTOM HOMES

Buyer Beware - This builder does not stand behind their product. The partial repairs done a week ago "we're a gift" according to the owner Chaz. 3 other homes in my cul-de-sac, that have all been sold in the last year, also had issues. I dared to question the one year warranty and in turn he said we will not fix it! Yet he was kind enough to leave me a copy of their warranty book last week...so now I have two worthless copies. Just a couple of examples we have come accross in the 3 months of living there: 2nd day in the home the lights flickered a couple of times and then didn't work in all but 1 bedroom. The contractor said he would be out with 48 hours. My kids were scared to sleep in their own rooms. The foreman was mad we bothered him that night and I had to call Chaz in the morning to get him to understand the safety issue with kids being in the home with potential electrical issues...at that point it was fixed that day. Ceiling pops in bathrooms after living in a home for a couple of months is not considered a structural issue. Even though in one of the bathrooms the ceiling pops are causing water stains and the paint is chipping on the ceiling from the exposure of steam from the shower.... seems like a design flaw and red flag of a structural issue in the making! The light above the shower has the same issue with nail pops and a water stain ring around the whole light - again not a builder issue.... Rust coming from nails on the porch railings that are exposed because they were not sealed properly are also not an issue - oh I am sorry putting caulk in the holes and not paiting them was the fix to that problem. I have rust running down the hand rails from those semi-chalked holes every time it rains! Guess I should of done the home inspection in the rain. In under a week, one of the ceiling repairs already popped and the paint is cracking again. Although he admits they didn't treat the area when fixing it last week. Instead they put several coats of paint over the spots they repaired. He said the ceiling needs to be treated and sealed with Kilz....so why didn't they do that? Oh that's right the repairs were "a gift". Clearly there is an issue but maybe my ceiling would have to fall in before they would cosider that! The nail holes in the door frames were not filled properly and sanded before being painted in some of the rooms but that is not there problem either. - oh but they did fix the overcut on the door frame by the tub and used a different shade of paint..so now my door frame is 2 different colors! "thanks for the gift". My bathroom sink in the master is seperating from the wall... but I guess that is to be expected in a brand new house too! In addition - this makes my skin crawl - there were roaches living in the stone on the front of my porch.... luckily we naturally had someone spray the house and exterior when we first moved in and they uncovered this fact when spraying....another gift? I wasn't born yesterday and this isn't my first new home. I do understand a house settles and will shift over time...but we have only lived in our home for 3 months and 10 days. The issues were first brought up a month ago to the foreman on site at another home they are currently building....but that got us no where. What good is a warranty that doesn't cover the house? I bought a brand new home from Bill Clark 11 years ago and it had a 10 year warranty. I only had to call 1 time in 10 years. That was 6 years into owning the home and the issue was taken care of no questions asked. If I hadn't already put extra money into this home...it would be on the market for sale! Then I could buy a QUALITY home from a reputable builder that would stand behind their homes! If you choose to buy a home from this builder you will need to look at every inch of the house and point out EVERY possible issue you see with the home - the 1 year warranty is a sham and doesn't mean anything. Make sure your bathroom ceilings are treated with Kilz because any issue after closing is not their problem. Buying one of their homes comes with the same guarantee as buying a previously lived in home. You would think spending money on a brand new home would mean you are buying something of quality - I have just been proven wrong! How can you consider it quality when you don't stand behind your own work?