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Salt Air, Inc.

Heating and Air Conditioning, Air Duct Cleaning, Dryer Vent Cleaning,

About us

Salt Air, Inc. is a company founded on simple principles, but devoted to extraordinary service. We believe it is important for all families to enjoy clean, comfortable air when they’re inside their home. We believe that regular heating and air maintenance should be made simple, convenient and that families should not have to open themselves up to financial risk just to keep their units functional. As such, Salt Air provides a full lineup of air conditioning/HVAC installation, repair, and maintenance services, as well as peerless guarantees. Salt Air, Inc. is dedicated to keeping our clients in the Wilmington area comfortable. No job is too big or small, and we deliver 100% customer satisfaction on every project.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

We offer 24/7 service for all brands of Heating and Air systems. We specialize in installation of High Efficiency Heat Pumps and Variable Refrigerant Zoning. We offer Energy Savings Agreements to reduce your energy consumption and maximize your homes comfort.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
0%
2
5%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.7
responsiveness
4.7
punctuality
5.0
Showing 1-19 of 19 reviews

Dorothy G.
02/2023
5.0
heating & air conditioning/hvac
  + -1 more
They were good. The price is really fair.
Description of Work: Checking my air conditioning and heating.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you [Member Name Removed]!

Dorothy G.
02/2023
5.0
heating & air conditioning/hvac
  + -1 more
The people are very nice. I will recommend them to others.
Description of Work: They come twice a year to check my air conditioning and check the heat.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dorothy G.
06/2021
5.0
heating & air conditioning/hvac
  + -1 more
They were very nice, professional and the price was reasonable.
Description of Work: Air conditioning maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you!

Debi B.
10/2020
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
Was prompt, professional and polite Initial visit was for our annual tune up, leak was noted Ordered part, checked warranty of unit and it was still covered for part in question Labor was very reasonable We now have a protection plan with this company Have used other companies in the past at our other home, and Salt Air by far the best
Description of Work: Replacing evaporation coil

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

chris C.
07/2020
5.0
heating & air conditioning/hvac, insulation, air duct cleaning
  + 1 more
This group of folks that replaced the inside unit and outside worked great as a team and had a lot of respect for one another. Temperature outside was scorching and they pushed thru the heat with a smile. I had Chris as the installer, Brian slid in for support and Doug as their supervisor helped with his bronze and vast knowledge. Dustin the sales rep was all over the install. Great team of folks and I recommend them to everyone.
Description of Work: Replace 3 ton unit inside and out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you!

Janice S.
06/2020
4.0
heating & air conditioning/hvac
  + -1 more
The office personnel that took my call was very courteous. The technician arrived on time & fixed the problem in a very timely manner. We have used Salt Air for 2 HVAC installs & for regular maintenance as well as emergency repairs. Best company we have worked with!
Description of Work: Check HVAC unit

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tina S.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
It was wonderful. they were very timely, professional and affordable. we are just really trilled with them. They are good people and nice to deal with.
Description of Work: They did heat pump replacement.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tracey N.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
They made sure that the necessary work was done and was done appropriately. They were very professional and they did a great job.
Description of Work: They did our Hvac System.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you!

Alyson S.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Terrific! The employee was punctual, polite and extremely honest.
Description of Work: Annual "Check up" on my AC unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you!

John M.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great! Tech took photos of everything he saw and emailed them to me. Turns out I only needed a new compressor which he replaced super fast. This was on a Sunday by the way. I called at 9am and I was chillin' again by 11am! Couldn't be happier!
Description of Work: Wasn't sure at the time except no cool air from the AC unit on a hot day!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you! Glad we were able to get out so fast!

Susan W.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Salt Air was on time and were very professional during the entire process. It was undeniable that my technician, Kevin I believe, was intelligent about the product and was excited to be employed doing something he likes. They were competitive in pricing and did a fabulous job! I will definitely use them again.
Description of Work: We needed a new system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Salt Air, Inc.
Thank you, [Member Name Removed].

Sean R.
05/2020
5.0
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
  + 1 more
My experience was very positive with salt air. Quick and professional service. The staff was very knowledgeable and able to answer all my questions.
Description of Work: I needed a new unit installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you! We loved being able to help!

art B.
12/2019
2.0
heating & air conditioning/hvac
  + -1 more
My ac unit flooded during hurricane Florence. Slat air was recommend to me. I was happy with their service. I spent thousands of dollars to have it fixed. I noticed that the unit was freezing up, well a lot of ice on the unit outside. So I called to have it checked out. I was charged $90 dollars to have it checked out, finding nothing wrong. The day before Thanksgiving I called and talked to the owner if I would be possible to wave the charge. He stated the he was not familiar with my services, but would look into it and would have someone get back with me. I did get a call back that afternoon but I could not answer due to a meeting, I called backed and informed the person that I was returning a call not knowing who called. I'm goin going to get to the end no one called me back . So I called back the Next Friday and told the person that I was not happy and I would like the stickers remove from my AC unit because I was not going to use there service anymore. That person told me that there Boss was not in and would pass on the message. I did receive a call from the service manager on my wife phone to call him back at 9:30 pm , and that we been playing phone tag. Well guess calling someone once and then a week and a half later that's phone tag I guess ???? I can say that the techs that have work on my unit have been great. So if you want to use them to fix your Ac unit don't expect good service from the management team. Oh I still haven't had anyone talk to me about the original question .
Description of Work: Called and talked to the owner about a issues

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from Salt Air, Inc.
Salt Air values all customer feedback. We are always striving towards excellence in both technical expertise and customer service. We reach out to every customer following service, to get their feedback and ensure their satisfaction. So we regretted hearing that Mr. [Member Name Removed] was displeased with our timetable and service. When it was clear we would not be able to ensure his satisfaction, we immediately refunded his payment in full. We sincerely hope that his home is cool and comfortable now, and will be for a long time to come.

Matt A.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Salt air far exceeded my expectations for the services I asked for. They explained very well the condition of the current system and the problems with it. And also worked up several options for new systems. The house presented some challenges to install a new system and they were great at helping me weigh the pros and cons of each option. I didn't end up buying the house so I can't give feedback on them installing a system, but they are doing another inspection for me on another house as we speak!
Description of Work: Hvac inspection for home under contract/quote for new system to be installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you! We appreciate your review! Let us know if we can ever do anything else for you.

Caitlin P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Saltair provided an excellent service. The owner, Devin Skipper, is very professional and conservative on costs. Would definitely hire and recommend to anyone in the area.
Description of Work: Needed an air conditioning unit quoted and replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salt Air, Inc.
Thank you [Member Name Removed] for your kind words!

Brian C.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Salt Air is always on time and courteous. Their work is top of the line and the technician is always very knowledgeable. I've been in the real estate business for over 15 years and they are the Gold standard when it comes to any heating and air needs.
Description of Work: HVAC repair to multiple homes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Response from Salt Air, Inc.
Thank you!

Stephen T.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Service was excellent. Job was completed on time and done with the utmost care and professionalism.
Description of Work: Installed a new heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Response from Salt Air, Inc.
Thank you! We loved being able to be the company you can count on.

kenny S.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great!! Brooke and her entire staff at Salt Air are dedicated to the highest level of customer service! Calls are always returned promptly and previous service related issues were handled quickly (even on a very hot Sunday morning last summer) with no surprises. When I made the recent decision to replace my 16 year old HVAC unit, JC came over, gave me an estimate and walked me through the entire process. He was on time and as always, professional and courteous. Salt Air is highly recommended and I encourage anyone needing heating and AC service to give them a call.
Description of Work: Previous service related issues and a new HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Salt Air, Inc.
Thank you for being a customer of Salt Air! We appreciate the review!

Rob W.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, they showed up ahead of schedule, fixed my issue and walked me through exactly the work they did. Everything was clearly explained and I felt comfortable with them doing the work. Very professional and I have sent their number out to a few other friends, they all have had nothing but positive things to say. Hard to find honest and fair pricing in one company but Salt Air is that!
Description of Work: I called for my heat not working and also had an issue in the duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Salt Air, Inc.
Thank you for your kind words, [Member Name Removed]!

    Contact information

    3306 Kitty Hawk Rd, Wilmington, NC 28405

    http://www.saltairinc.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Insured

    Licensed*

    Trade License Number
    L.31018
    Trade License Locale
    NC
    Trade License Authority
    North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
    Trade License Expiration
    12/31/2025
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Dryer Vent Cleaning,
    Insulation,
    Natural Gas Lines,
    Electrical

    FAQ

    Salt Air, Inc. is currently rated 4.8 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Salt Air, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Salt Air, Inc. offers free project estimates.
    No, Salt Air, Inc. does not offer eco-friendly accreditations.
    No, Salt Air, Inc. does not offer a senior discount.
    Yes, Salt Air, Inc. offers emergency services.
    Yes, Salt Air, Inc. offers warranties.
    Salt Air, Inc. offers the following services: We offer 24/7 service for all brands of Heating and Air systems. We specialize in installation of High Efficiency Heat Pumps and Variable Refrigerant Zoning. We offer Energy Savings Agreements to reduce your energy consumption and maximize your homes comfort.

    Contact information

    3306 Kitty Hawk Rd, Wilmington, NC 28405

    http://www.saltairinc.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day