A locally-owned family company. NC licensed plumbers on staff. Lifetime warranty is also backed by our Franchisor, Re-Bath LLC in Tempe, Arizona. Additional DBA- Port City Rebath Inc.
Business highlights
16 years of trusted experience
Services we offer
Bathroom Design and Full Service Bathroom Remodeling.
They were fantastic. I would hope I would never need to use them again, but I would use them again.
Description of Work: Complete bathroom remodel
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
David L M.
12/2015
3.0
ceramic tile, glass repair, plumbing, home remodeling
+ 2 more
The representative was informative generally about the product line, but because he was not a "hands on" practitioner he was either unable or vague about technicalities of installation. We also felt that the pricing of this product line was considerably higher than we anticipated. Our project was a bathroom remodel that included replacing a tub, wainscoting, shower doors, commode, and all plumbing fixtures. We interviewed 2 other service providers and selected one that could answer all our questions without hesitation and guided us to ceramic tile wainscoting that we had previously ruled out because of perceived higher maintenance. We selected the highest estimate of the three and a year later we are happy that we opted for the provider that we selected who was excellent.
Description of Work: Representative gave introduction to products/services using visual aids and product samples and an estimate based on the preferences we submitted.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Response from Re-Bath of Wilmington
{Member name removed}, Thanks for taking the time to write a review about your experience with our company 14 months ago. I’m sorry you felt that you didn’t get the answers you were looking for from our representative, Mike. Mike is not only a hands-on remodeler, but also a registered architect, so I think he knows a little bit about construction. You mentioned that you felt our pricing was high, yet you choose to go with an individual/company whose price was higher. You didn’t use us, yet you rated our quality at a “C”. How could you know anything about our quality? Since we have an A+ rating with the Better Business Bureau, a lot of people must think that we do an excellent job at a fair price.Tim Koehler, President
Ruth P.
08/2015
5.0
ceramic tile, plumbing, home remodeling
+ 1 more
From the moment we moved in our house, we hated the builder grade shower in our master bath. We talked to Re-Bath at the Myrtle Beach home show this spring. The representative who came out to our house to discuss it was fantastic. We talked about making the shower a little bit bigger than the existing shower, and picked out the walls, faucet, door, etc. I have to admit that I almost had a heart attack at the price. However, we really liked the cleanability factor, the fact that it was mold proof, and the lifetime warranty. We signed the papers that night. Over the next couple of days, I almost cancelled because of the price. I had the letter ready to fax to them within the three days under the rescind clause. After much discussion though, we decided that we like it better than tile showers we had looked at .... and we are not getting any younger... and the old shower was practically impossible to clean. So... we went ahead with it. It took some time before they were able to start, mostly because of Horry County paperwork. Bottom line - you get what you pay for. I was not at home with the installers, but they came, worked, and cleaned up after themselves every night. I was surprised that there was not more dust generated ( or left ). The finished product is fantastic! It looks great and cleaning is a breeze. We have been using it for several weeks now and absolutely love it. I am so glad that we went ahead with the project.
Description of Work: Extended and replaced a builder grade shower in the master bath of a 8 year old house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Response from Re-Bath of Wilmington
Thanks Ruth. We appreciate your feedback. Glad you like your new bathroom. Tim Koehler
Eugenia W.
01/2015
5.0
home remodeling
+ -1 more
unknown
Description of Work: We had a tub to shower conversion. We were so pleased with it, we confirmed the interest in redoing our other bathroom with a tub to shower conversion as well. We will have that one done in about a month. The sales folks were easy to work with, easy to plan with, and prompt in scheduling when we were ready to go forward.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
laura L.
06/2014
5.0
home remodeling
+ -1 more
unknown
Description of Work: The job was done on time and looks wonderful. The problem was that the hand grip I bought was not installed because I did not tell them where to put it (like there are multiple places to put it to get out of the tub). I had to call 4x and over a period of a month to get someone out to install it. I deliberately chose a local company to do the work and so was disappointed in this aspect of service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Re-Bath of Wilmington
Thanks for taking the time to give us your feedback. Only through honest customer feedback can we build a first class company. I checked with our Production Department and they did lose track of your request. I apologize and I promise if you need service again, you will get immediate attention. Thanks for being a Re-Bath customer. We're thrilled that you love your new bathroom. Tim Koehler, President
Ginny M.
02/2013
4.0
bathtub refinishing, plumbing, home remodeling
+ 1 more
Every person that has come through my house and seen the job they did has said they can't believe I was charged the amount I was. I didn't even get real tile!
Description of Work: I hired them to take my bathtub out and put a shower in. This work came with a lifetime warranty.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$7,000
Response from Re-Bath of Wilmington
Ms. [member name removed], I'm sorry you feel that you paid too much for the bathroom remodeling work we did for you 5 years ago. We price all jobs the same and our Sales Manager reviews every job to make sure the Consultant priced the job correctly. I, like you, feel that everything these days costs too much, but nothing of high quality with an excellent warranty is cheap. I know that our pricing is in line with the market, otherwise we wouldn't have an A+ rating with the Better Business Bureau. Sincerely, Tim Koehler, President
Fanny A.
11/2011
5.0
glass repair, home remodeling
+ 0 more
I didn't use them yet. The quote was very, very good and much less than the other companies. They told me I just needed a glass surround and everybody else wanted to do the whole shower. I just wanted the glass replaced and she told me they could do that. They came right out and did the measurements. They wanted $1,500 and the other companies wanted thousands. They called me right back and told me exactly what it was going to be.
Description of Work: I got an estimate from Re Bath of Wilmington to replace the glass in my shower.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Plumbing,
Glass and Mirrors,
Ceramic Tile,
Bathtub Restoration
FAQ
Re-Bath of Wilmington is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Re-Bath of Wilmington accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Re-Bath of Wilmington offers free project estimates.
Yes, Re-Bath of Wilmington offers eco-friendly accreditations.
No, Re-Bath of Wilmington does not offer a senior discount.
No, Re-Bath of Wilmington does not offer emergency services.
Yes, Re-Bath of Wilmington offers warranties.
Re-Bath of Wilmington offers the following services: Bathroom Design and Full Service Bathroom Remodeling.