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Pro AV Services

Stereo and Home Theater Systems, TV Antenna, Computer Repair,

About us

Pro AV Services is an installation company that focuses on installation and service of virtually any type of electronics. We offer a variety of services in the field of audio and video electronics installations and service. We are very knowledgeable about the products that are available in today's electronics market and we offer products from over 40 top name manufacturers. Do you want a professional installation with all that messy wiring concealed? Would you like to stream Audio or Video from the internet to your new flat panel TV. We can help. Again we sell electronics, we consult, design, install, and service them. We would be happy to assist you in making your purchasing decisions based on your specific needs while staying within your specific budget without the pressures of a salesperson. We take pride in our level of technical expertise, attitude and service. We are Technicians that strive to be the best at what we do. We will be there for you every step of the way from design to finished project. We also offer one on one, and family training to educate you and your family how your system operates so you can spend your time enjoying your electronics instead of being frustrated with them. In addition we offer continued support after the installation. We sincerely look forward to speaking with you, meeting with you, and assisting you with all of your electronic installation and service needs. Rick and Neal are well educated in the field of home theater design and electronic installations. As a passion and career for over a decade, Rick and Neal constantly keep themselves up-to-date through extensive research of this constantly changing electronics industry. Both Rick and Neal have worked for large and small electronics stores in the country, but there was always something missing. They were limited by their employers' product lines and the S.W.A.T .(Sell Whats' Available Today) motto. To Rick and Neal this motto and the mindset of sell, sell, sell was and still is insulting to the customer. Rick's and Neal's dedication to superior customer service and their high moral standards are what inspired them to leave the retail sales industry while not leaving the field of consumer electronics. They decided to start Pro AV Services on the belief that consumers want to be taken care of and treated as individuals. They want someone they can rely on, trust and that has their best interests in mind.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Home Theater Systems, Distributed Audio, Distributed Video, Structured Wiring Cable, Satellite, Internet, Network, Telephone, Security Systems, Speaker Repair Service, Commercial, Residential, Marine. FREE In-Home Consultation and FREE Estimates.

Services we don't offer

Car Audio

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

5.025 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 25 reviews

Mike B.
05/2017
5.0
home theater design
  + -1 more
I hired Pro AV services to straighten out an install of my surround sound system that another local company installed in our new home. The first company never did get the entire system working correctly and told me what I wanted could not be done. I know it could because I did have it set up correctly in a previous home. Pro AV came in, knew exactly what to do, preformed the work quickly, and professionally. The system is now runnng as it should without a flaw. Highly recommend. Price did include some equipment needed.
Description of Work: Straightened out an install of a surround system preformed by another local company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Michael C.
01/2017
5.0
home theater design
  + -1 more
Working with Pro A/V Services was a pleasure. We were having a 65" tv and Sonos Playbar installed over my fireplace and I was a little apprehensive as this was a brand new home. Rick walked us through everything he was going to do and explained the entire installation. I couldn't be happier with the work they did and the way the installation turned out. These guys will be my first choice the next time we need an A/V installation done. Highly Recommend!
Description of Work: TV and sound bar installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Danette C.
01/2017
5.0
home theater design
  + -1 more
It could not have gone any better! They are fantastic, thorough, professional, responsive, punctual and really know what they are doing!! I would definitely recommend ProAv!
Description of Work: Rick and Neil completely updated our system. They removed old components, cleaned up existing wiring, retrofitted new HDMI and Toslink cable to TV, installed new equipment, new control system, setup soundfields, setup image, programmed multi-function all in one remote system and trained me how to use everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David R.
01/2017
5.0
home theater design
  + -1 more
Excellent job. Well done!
Description of Work: Re-wired AV media center.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Nicholas S.
08/2016
5.0
home theater design
  + -1 more
It's pretty simple, hire these guys. They know what they're doing. I purchased a theater setup through Best Buy's Geek Squad. Geek squad said "I have no clue how to do this speaker wire in this room". PRO AV came out and said "No Problem". They ran the wire where Best Buy couldn't and did a very professional and clean installation of the in-wall speakers. All with a very fair price. I recommend hiring them for your home theater installation, internet/wi-fi setup, or interior lighting control.
Description of Work: Rear channel in wall speakers installed through difficult to navigate attic space on 3rd floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John K.
06/2016
5.0
home theater design
  + -1 more
unknown
Description of Work: Set us up with a universal remote for our electronics.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Heather H.
05/2016
5.0
home theater design
  + -1 more
unknown
Description of Work: Installed new home theatre system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

WILLIAM C.
04/2016
5.0
home theater design
  + -1 more
unknown
Description of Work: Replaced AV receiver and added new remote control system & reprogrammed systme

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

John V.
03/2016
5.0
home theater design
  + -1 more
Despite unforeseen circumstances pushing back the installation date, Ricks group did an excellent job. He explained all of the work to be done and did it in a professional manner. He left the house clean and all of the work met and exceeded my expectations. He even saved me a large chunk of change when he realized that a certain type of bracket wasn't needed. I would definitely recommend Pro AV.
Description of Work: Hung a TV in my living room and ran cables and power to my built in bookcases/cabinets so I could hide my boxes. Also mounted a TV on my screened-in porch on a brick wall. Both TV's required power to be run to those areas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,500

Lynnie R.
11/2015
5.0
home theater design
  + -1 more
Rick and Neil were professional, pleasant, here when they said they would be, and available multiple times for our operating questions when they arose. These new systems are quite complex, and they did a good job of explaining the products and providing technical support. They are very knowledgeable about the products, and great to work with. We would definitely hire Rick and his company again.
Description of Work: Installed 5 large new TV's in home on articulating arms (we purchased TVs separately; not included in price) Worked extensively with cable technician to get all equipment working Installed 3 Sonos sound system bars Tied new systems into existing home sound system Replaced one old ceiling speaker, and repaired another Provided how-to support on all systems and equipment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Heather H.
09/2015
5.0
home theater design
  + -1 more
unknown
Description of Work: Supplier/Installed home entertainment system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Joe K.
06/2015
5.0
home theater design
  + -1 more
Rick and team did a great job. We hit some unforeseen roadblocks that Rick quickly rectified to make sure the job was complete and to my satisfaction. He went above and beyond even helping me troubleshoot a speaker (2 weeks after install) issue that ultimately was damaged by lightning. Rick knows his stuff, is passionate about home audio and music in general and will do what ever he can to make his clients happy. Would differently recommend Pro AV Services for your Home Audio needs...
Description of Work: Installed 3 outdoor speakers and wired them back to an indoor receiver.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Pro AV Services
Thanks [Member Name Removed]!! It was a pleasure working with you and we hope you enjoy your new distributed audio system. If we can be of any help in the future we are always just a phone call away. Rick Rick Griffin Owner Pro AV Services

David K.
05/2015
5.0
home theater design
  + -1 more
experence was great. Rick was punctual, professional and knowlegable. he and his assistant install 4 televisions and a whole house audio s ystem, instructed us on how to use and preprogrammed our favorite services. I would highly recommend Rick for any audio/visual service.
Description of Work: installed whole house av system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Response from Pro AV Services
It was a pleasure working on this project [Removed Member Name]! We hope you enjoy your new Sonos components and feel free to contact us any time if you have any additional questions regarding operation of system. We appreciate your business !!! Rick Griffin Pro AV Services

WILLIAM C.
02/2015
5.0
home theater design
  + -1 more
Did a great job. Would use them again.
Description of Work: Replace and install new Denon 7 channel AV Receiver and repair lightning destroyed wiring, Modem, Ethernet cable. Rewire system. Reprogram Harmony controller handheld controller for AV system with new ATT U-verse system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Charles M.
01/2015
5.0
home theater design, tv antenna
  + 0 more
Previously I had contacted another service provider about this project. I was not happy with their off the cuff price quote and cavalier attitude about what type of reception I might or might not expect. After contemplating a DIY install, I contacted Pro AV Services. Rick and Neal came out and did a free site survey. Both are very knowledgeable and presented me with a thorough review of my options and what I could expect in the way of reception. Once we agreed upon a course of action they prepared a detailed written proposal covering equipment and costs. On the day of the installation they arrived on-time and did a professional and neat job. There were no surprises or extra costs. Thanks to Rick and Neal we were able to cut the cord with the cable company and are now enjoying a substantial monthly savings.
Description of Work: Installed digital over the air antenna for TV reception.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$510

Eric L.
10/2014
5.0
home theater design
  + -1 more
My experience was great. They had excellent customer service. They did what they said they would do. They were timely for the appointment. If I had any problems, they would walk me through how to fix the problem over the phone.
Description of Work: They installed a surround sound system around my house and provided the receiver and the hardware stuff for it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Heather H.
10/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: We already hired them for our outdoor speaker job. Rick is the best in his business, no point to go elsewhere if you live in Wilmington.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jana Lianne F.
10/2014
5.0
computer repair, home theater design
  + 0 more
They are very knowledgeable. Everytime I call, he is usually here within 15 minutes or will just work with me over the phone. I have been using them for about 3 years now. They are prompt and clean. They are up to date on everything.
Description of Work: They cleaned up all of my laptop computers, most recently. I have used them a lot in the past for wiring, computer services, home theater, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WILLIAM C.
10/2014
5.0
home theater design
  + -1 more
They are fantastic. They do a great job and they are proud of what they do. They show up on time for the appointments. They try to do the work in a timely manner. They are very good at showing you how to use the system and they are very patient with you. They are always available and responsive to my questions. They stand behind their work. They seem to be up to date on multiple different product systems.
Description of Work: They put in an AV system in our family room and set up our internet connection. They have also added on a DVD player, installed 5 output AV receivers, and then hooked up the AppleTV.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

John P.
10/2014
5.0
home theater design, tv antenna
  + 0 more
I was very pleased with their work. He was very informative and explained to me what he was doing. He was very congenial.
Description of Work: I had a problem with my TV antenna and the booster. They diagnosed the problem for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Mike S.
10/2014
5.0
home theater design
  + -1 more
Pro AV explained our options and asked questions as to what we wanted to use it for and then selected our system and explained how they would install it within our room setup. They identified weak points in the cable system and corrected the during the install. They installed ceiling speakers and did the wiring in an existing room where you would never know it wasn't new construction. Everything was very professional and over the top courteous. We had to delay them a couple of times due to delays with the other remodel trades and they were able to accommodate us each time. The guys at Pro AV are super electronic technical yet able to discuss and instruct us in a manner that was very understandable. Their system install had state of the art technical features that we had never seen or thought to own and we were up and running within minutes after they were finished. We will use them again and are showing our neighbors the great work they just completed. We don't usually post referrals for work that we have had done but these guys were exceptional and we felt obligated to let others know of our positive experience. Just an FYI, we had 3 other companies bid on our project and it was hands down apparent that Pro AV were the best fit for us.
Description of Work: Selected, designed and installed home theater entertainment system and wifi range extender.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

marcia R.
06/2014
5.0
home theater design
  + -1 more
He responded promptly, listened to what i was trying to accomplish and quickly gave me detailed proposals with a couple options. We decided on one, scheduled the appt. He was on time, professional, and everything is working exactly as it should. He encountered a couple minor issues along the way but was completely committed to doing whatever was necessary for the new items to function as they should.
Description of Work: He 1) replaced all ceiling speakers in the house 2) added volume control in one room 3) added new router access point in area of house with spotty coverage and 4) installed an extended for wifi in the frog

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Heather H.
01/2014
5.0
home theater design
  + -1 more
was great!
Description of Work: Installed 3 flats screen TV, surround sound and new built in speakers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Pro AV Services
Thanks for the review. It was an absolute pleasure working with you on this project !!!

donald G.
07/2013
5.0
home theater design
  + -1 more
It has been fabulous. His prices are reasonable and fair.
Description of Work: He does our home theater and audio video work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jana Lianne F.
04/2013
5.0
computer repair, home theater design
  + 0 more
Rick is super knowledgeable about everything sound, television, internet and speakers. We trust him completely with all of our work for Fogleman Associates, Inc Fine Custom Homes. He also provides us with a detailed outline and schematic pictures for every room he wires. He helps us find a great deal on speakers and knows his stuff!
Description of Work: Pro AV Services takes care of all of our company's computers, internet and wiring for our office, home and our new construction homes. He pre-wires our new homes for sound and audio throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

    Contact information

    5725 Oleander Drive A5, Wilmington, NC 28403

    www.proavnow.com

    Service hours

    Sunday:
    2:00 PM - 6:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    1:00 PM - 6:00 PM

    Licensing

    Bonded

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    TV Antenna,
    Computer Repair,
    Home Automation,
    TV Sales,
    Phone Wiring

    FAQ

    Pro AV Services is currently rated 5 overall out of 5.

    Sunday: 2:00 PM - 6:00 PM

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 1:00 PM - 6:00 PM

    Pro AV Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Pro AV Services offers free project estimates.
    No, Pro AV Services does not offer eco-friendly accreditations.
    Yes, Pro AV Services offers a 10% senior discount.
    Yes, Pro AV Services offers emergency services.
    Yes, Pro AV Services offers warranties.
    Pro AV Services offers the following services: Home Theater Systems, Distributed Audio, Distributed Video, Structured Wiring Cable, Satellite, Internet, Network, Telephone, Security Systems, Speaker Repair Service, Commercial, Residential, Marine. FREE In-Home Consultation and FREE Estimates.
    Car Audio

    Contact information

    5725 Oleander Drive A5, Wilmington, NC 28403

    www.proavnow.com

    Service hours

    Sunday:
    2:00 PM - 6:00 PM
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    1:00 PM - 6:00 PM