Overhead Door

Wow, what an experience - the day started out poorly, I was outside and went to open the 2-car garage door and it went up about 3" and stopped, tried it again, same problem. I had the key on me so opened the side door and turned on the light. There were no obstructions I could see so disengaged the track and tried to lift it, couldn't lift the door no matter how hard I tried. Then I noticed the cable laying on the floor and traced it to the spring-loaded pulley mounted over the door. The cable on the other side was laying on the floor also. That's when I noticed the spring itself was in 2 pieces, uh oh. I called Overhead (had used them twice before) and was told someone would be out but it's a 2-step process, someone comes out and measures the spring and then orders a replacement for overnight. We're a 1-car family and no one around to help me raise the door so I could back the car out, not good. Well, superman showed up at 3:00 on the dot (real name Steve), I let him in the side door and he quickly diagnosed the problem and said he'd be right back. He returned with a couple of bags of tools and in about 7 minutes had removed the broken spring. He runs outside and comes back in a minute with a new spring (Voila!). I wish I had filmed him in action, he was just a blur moving the ladder back and forth, going up and down, doing this, doing that and in no time at all had the new spring installed (not for the faint of heart). Steve noticed I had been lubricating the opener track and the door pulleys and hinges but not the spring, he said to make sure I do that also, very important. Total cost was $200 and he departed at 3:25, amazing - thank you Steve (aka Superman)!

Perfectly.

From the very beginning we were pleased with their service - prompt, professional, courteous. Would definitely recommend them!

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They came out the next day and it was great service. My garage door spring broke on a Sunday and it trapped my car inside, I started to call first thing Monday morning and they had someone out that afternoon. He took the measurement on the spring and helped me open the door so that I could get my car out. They came the next afternoon and fixed it. He was amicable and professional person that I have dealt with in a while. He was very polite, cordial, professional and quick. In the future, he will be the one I call; I will not even need to look for someone else. The pricing was very good and it cannot be beat.