O'Brien Service Co

Heating and Air Conditioning

About us

O'Brien Service Company is a locally owned and operated business established in 1981 to provide a complete range of heating and air services, from installation to regular maintenance. Our highly trained and versatile technicians can expertly handle the most complex repairs and advise you on the benefits of regular maintenance. Our sales associates can help you select the most efficient and cost-effective system for your home. According to the Trane Customer Satisfaction Survey, 100% of our customers said they would recommend us to a friend. It may come as no surprise then, that O'Brien is the #1 rated Trane distributor in the region. Nationally, our customer service ranks 17th out of more than 1700 Trane dealers and we are consistently ranked in the top 20 year after year. Our commitment to customer satisfaction is evident in everything we do - from our insistence on wearing protective shoe covers to insure the cleanliness of your home, to offering the industry's highest quality products and service. This attention to detail is what allows us to say with confidence that your equipment will always be fixed right - guaranteed.

Business highlights

44 years of trusted experience
Family Owned & Operated

Services we offer

HVAC maintenance heating and air conditioning repair HVAC replacement and installation UV light services indoor air quality solutions geothermal heating and cooling commercial HVAC

Services we don't offer

Maintenance/service on oil furnaces, window units, RV units, and water heaters. Duct cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9394 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 351-375 of 394 reviews

Vance D.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Identified the problem with the unit not turning on and also checked the unit to see if there were any other issues while they were there and everything checked out. Very nice and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad we were able to diagnose the issue and get your system running properly again. We appreciate you choosing O'Brien, and we're just a phone call away if you need us!

Rachel W.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Was able to come out within a few hours to diagnose our A/C unit, which stopped working. Told us we needed to change filter, that a clogged filter had froze up another part. Also said a part needed to be replaced. I agreed to service and fee mainly because we really needed our AC working again. It's been about 2 months since and the same problem happened again (air filter was clean this time). Maybe if I called they will come take a look for free. I'm not sure if they guarantee their work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad we were able to get to your home quickly to diagnose your system. We are sorry that your system is having problems again, and we will gladly come back out and check over your system again. We have called and left a message, so please when you have the time contact us back. We do guarantee our work, and we do everything we can to resolve any issues your system is experiencing. We look forward to hearing from you soon so we can try and get your system running correctly.

Ron M.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Great Staff!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad your service call went well and we were able to get you cooling again. Thanks for choosing O'Brien Service Company, and we're just a phone call away if you need us!

Delmus R.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They replaced the A/C coil, recharged the system and replaced a leaking valve. There were no changes in the price they quoted even with a little extra work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad we were able to repair the system and get it running for you. We appreciate you choosing O'Brien, and don't hesitate to give us a call if you need us!

Deb W.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We returned home from out of town on a Friday night to discover our house was 87 degrees & our air conditioner was obviously not working! I called OBrians Saturday morning & Chris arrived that aFternoon. Even though a part was in need of replacing, he temporarily got it working! They kept us well informed during the process of acquiring the part & installation. I highly recommend OBrian and will call on them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$680

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're so glad we were able to get to your home quickly and temporarily fix your system until the needed part arrived. We try our best to communicate with our customers regarding acquiring the part and about the installation. We appreciate your recommendations, and we're just a phone call away if you need us!

George C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They're excellent!
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're excited that you had an excellent experience with our company. Thanks for choosing O'Brien, and we're just a phone call away if you need us!

Louis L.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent service. Very knowledgeable. Fixed a problem that another "nationally renowned" heating and air company caused.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! It's great to hear that we were able to resolve your problem and get you cooling again! Don't hesitate to give us a call if you need us in the future!

Wanda I.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Thoroughly checked ac system which was not cooling as well as expected. Gave us a trustworthy evaluation of the system. Was very confident in evaluation and solution suggested. Took the time to answer all our questions. We highly recommend Joey ad O'Briens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're so glad to hear that Joey was able to get your system cooling properly again, and answer all of your questions. If you have any further questions don't hesitate to give our office a call. We appreciate you choosing O'Brien!

Robert B.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Annual HVAC inspection and maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$154

Response from O'Brien Service Co
Thanks for taking the time to leave us a review. We're glad that your annual maintenance inspection went well! Thanks for choosing O'Brien, and we're just a phone call away if you need us!

nancy M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad our service technician was able to get your system back running and keeping you cool. Thanks for choosing O'Brien, and we're just a phone call away if you need us.

Nick P.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: HVAC Replacment

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad your new installation went well, and if you need us we're just a phone call away!

Robert S.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I contracted with O'Brian to provide yearly planned maintenance to my HVAC System. Technician arrived as scheduled and performed a thorough systems check. The technician was extremely professional and explained everything he did and why. I am very satisfied with the services rendered and plan to keep O'Brian as my maintenance provider. **Note** There was no cost associated with this service event as I contracted earlier with O'Brian for a yearly maintenance agreement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that your annual maintenance service went well! There are many benefits to having your system checked annually, and we're glad that our service techs were able to explain everything to you. Also, as you mentioned, our annual inspection fee is included with the Energy Savings Club maintenance plan, so there is no additional cost for this service. It's great that you are satisfied with with the service, and we look forward to a long relationship. Thanks for choosing O'Brien, and we're just a phone call away if you need us!

Gerald P.
04/2015
5.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
unknown
Description of Work: The system wasn't cooling. They did a thorough system check, found a blockage in the drainage system, removed the blockage, and the system works fine. He also did a few things to clean up the installation, making it more serviceable. I also purchased a maintenance contract for 3 units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$536

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that we were able to find the problem and get your systems cooling again. It's great to hear that you signed all your systems up for the Energy Savings Club, you'll soon see the great benefits! We're excited that you chose O'Brien, and we're just a phone call away if you need us!

Armando D.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new Trane ac unit. Technicians were very professional and informative.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that your installation went well, and that the technicians were professional and informative. We hope you are enjoying your new system, and thanks for being such a loyal customer all these years!

Bill C.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Came to my home and replaced a faulty air damper on my zone system, and did a seasonal checkup. The price of the checkup was equal to the discount on the damper, so it paid for itself. Technicians were responsive, professional, and knowledgeable. Excellent provider!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that by signing up for our Energy Savings Club you were able to save some money, and find all the problems during your annual inspection! It's great to hear how professional our technician was. We're glad to welcome you as a member of our Energy Savings Club, and we appreciate you choosing O'Brien!

Sharon M.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced primary HVAC with new Trane unit

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from O'Brien Service Co
We hope you are enjoying your new system! We're just a phone call away if you need us.

JoAnn M.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Inspection of heat pump & air handler in 20 year old home I recently purchased. Identified a few items that could be replaced but recommended holding off as system will need replacing in next year or two. Replacing those items now would not be a good use of funds. Felt this was a very honest assessment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad we were able to help make some decisions about repairing your system during the inspection. We do always give our honest opinions, so we're pleased we were able to advise you to hold off on making repairs on a 20 year old system. We hope when the time comes, we will be able to replace your system and install a new, energy efficient system for the home! Thanks for choosing O'Brien, and we're just a phone call away if you need us!

Brian B.
02/2015
5.0
heating & air conditioning/hvac, wells
  + 0 more
unknown
Description of Work: O'BRIEN SERVICE CO came out to provide a quote on a new heat pump for our home. When scheduling the appointment, they did everything they could to schedule it at a time that worked for me. The sale representative was punctual and professional. During his assessment he was very informative, explaining everything he was doing and why he was doing it. Of the different companies that came out to quote our new unit, O'Brien was the most thorough, however, because of this, it did take quite a bit longer than the other companies. After the assessment, they sat down to discuss our different options. Again, this process was the most thorough. He had a computer and printer and was able to print out several different documents including different options I had for different units. Again this took quite a bit longer than the other competitors because of the amount of information that was collected from me and then provided to me. The sales representative was knowledgeable and was easily able to explain all the different options to me and why I would want each one. He was honest and upfront not trying to push me in any one direction. Prices on units were very reasonable and in fact were the cheapest of the 3 quotes I received for essentially the same unit as competitors. Most importantly, he did not try and push me to purchase a unit that day. The financing that was offered was also superb. Would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear that everything at your estimate went well! We might take a little longer during the estimate appointments than other companies, but that is only because we make sure to perform the load calculation and all the proper measurements to find a system that is right for your home. We do like to give a few options, and can explain the differences between them. We never pressure our customers either! It's a big decision, and we know it takes time. We're glad you were able to take advantage of the financing that's offered. We're excited that we were able to help you choose the right system for your home. Thanks again for choosing O'Brien, and we look forward to working with you!

Thomas N.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I could not afford their rates. I guess they have to pay for there advertising somehow.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$16

Lisa M.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job.
Description of Work: Replace air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear that your installation went well! We hope that you are enjoying your new system, and don't hesitate to call if you need us.

William D.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent.
Description of Work: A replacement of the A/C system, air handler and compressor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that your replacement of your heating and air system went excellent! We hope your new system is keeping you nice and comfortable. Thanks for being such a great customer all these years, and as you already know, we're just a phone call away if you need us!

Franklin T.
10/2014
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: In our two-year old home, O'Brien replaced our problematic and poorly performing two-year old high-efficiency Carrier heat pump, air handler, Carrier Infinity Air Purifier (which never worked), three-zone system with a higher efficiency Trane system with intelligent controls and corrected a very poorly designed and very poorly installed duct system, which resolved air flow / home comfort problems. The O'Brien team, comprised of knowledgeable, responsive management and skilled technicians, showed up on time, worked very hard for three full days, and delivered everything they promised. Highly recommend them for any heating or air conditioning needs you may have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,100

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're sorry that you had to go through that bad experience with your previous system. We're glad though, that we were able to help you with all your problems! Having a top notch unit is only part of your home comfort, as you saw. Making sure that your duct-work is installed/designed properly works in unison with your system. It's great to hear now that your new system is keeping you nice and comfortable. Thanks for the high recommendation, it means a lot to us! If you ever need us, don't hesitate to call. Thanks for choosing O'Brien!

Cynthia & Thomas S.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic!
Description of Work: Replaced futz item mini split with Mitsubishi and performed maintenance on Tranes and already installed Mitsubishi.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! Thank you being such a loyal customer! From us performing maintenance on your systems, to us installing them, we really do appreciate your business. We're glad that both systems are keeping you nice and comfortable. Call us if you need!

Rita H.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fixed my AC and accessed potential needs for the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad that we were able to help you with your air conditioning problems, and hope it's keeping you nice and cool! Call us if you need anything else.

Robert R.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent Company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien Service Co
Thanks for taking the time to leave a review! We're glad that you had a great experience with our company, and remember to call us whenever you need us!

Contact information

5516 Business Drive, Wilmington, NC 28405

https://obrienservice.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.13062
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

O'Brien Service Co is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

O'Brien Service Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, O'Brien Service Co offers free project estimates.
Yes, O'Brien Service Co offers eco-friendly accreditations.
No, O'Brien Service Co does not offer a senior discount.
No, O'Brien Service Co does not offer emergency services.
Yes, O'Brien Service Co offers warranties.
O'Brien Service Co offers the following services: HVAC maintenance heating and air conditioning repair HVAC replacement and installation UV light services indoor air quality solutions geothermal heating and cooling commercial HVAC
Maintenance/service on oil furnaces, window units, RV units, and water heaters. Duct cleaning

Contact information

5516 Business Drive, Wilmington, NC 28405

https://obrienservice.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM