O'Brien Service Co

4.9(
394
)

Heating and Air Conditioning

About us

O'Brien Service Company is a locally owned and operated business established in 1981 to provide a complete range of heating and air services, from installation to regular maintenance. Our highly trained and versatile technicians can expertly handle the most complex repairs and advise you on the benefits of regular maintenance. Our sales associates can help you select the most efficient and cost-effective system for your home. According to the Trane Customer Satisfaction Survey, 100% of our customers said they would recommend us to a friend. It may come as no surprise then, that O'Brien is the #1 rated Trane distributor in the region. Nationally, our customer service ranks 17th out of more than 1700 Trane dealers and we are consistently ranked in the top 20 year after year. Our commitment to customer satisfaction is evident in everything we do - from our insistence on wearing protective shoe covers to insure the cleanliness of your home, to offering the industry's highest quality products and service. This attention to detail is what allows us to say with confidence that your equipment will always be fixed right - guaranteed.

Business highlights

44 years of trusted experience
Family Owned & Operated

Services we offer

HVAC maintenance heating and air conditioning repair HVAC replacement and installation UV light services indoor air quality solutions geothermal heating and cooling commercial HVAC

Services we don't offer

Maintenance/service on oil furnaces, window units, RV units, and water heaters. Duct cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.9394 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
1%
1
0%
Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review

Filter reviews by category

Showing 326-350 of 394 reviews
gerald D.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Perfect work.
Description of Work: Installation of trane xvi 8i heat pump.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,990
Response from O'Brien Service Co
Thanks for taking the time to leave us a review. We're glad to hear your new install went well! We appreciate you continuing to trust in O'Brien for your heating and air needs. And remember, we're just a phone call away if you need us!
Alda L.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went very well and as planned.
Description of Work: Replace AC.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68,000
Yu Hang W.
12/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100
Response from O'Brien Service Co
Thanks for leaving us a review. We appreciate you calling us for your heating and air needs, and don't hesitate to contact us if you need anything else!
Maya S.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
All phases were handled well.
Description of Work: Installed trane unit.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear your installation went well! We appreciate you choosing O'Brien, and we're only a phone call away if you need us!
charles O.
08/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Great.
Description of Work: Replace entire HVAC systems & added Duct work.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Cathy D.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for the A rating! We appreciate you choosing O'Brien, and please don't hesitate to contact us if you need anything!
Veda W.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for the A rating! We appreciate you continuing to choose O'Brien, and we're just a phone call away if you need us!
Joe G.
06/2016
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
.
Description of Work: Replaced heat pump and inside air handler, replaced duct work.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear your new installation went well! We appreciate you choosing O'Brien, and we're just a phone call away if you need us!
Christy L.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The gentleman that came out was very professional and explained what to do if it happens again.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad your service went well, and the technician was professional. We appreciate you continuing to trust in O'Brien, and we're just a phone call away if you need us!
Patrick J.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced HVAC system. I have no regrets using O'Brien. They may be a little bit more expensive, but the piece of mind that the job was done correctly is worth it. Outstanding Professionalism! I can truly say O'Brien exceeded my expectations. Thank You O'Brien. |
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad your new installation went well and everyone involved from O'Brien showed outstanding professionalism. We're happy to hear we exceeded your expectations and you can have peace of mind knowing you're in good hands! We appreciate you choosing O'Brien, and we're just a phone call away if you need us!
John K.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from O'Brien Service Co
Thanks for taking the time to leave us an "A" rating. We're glad your service call went well, and please don't hesitate to contact us if you ever need us!
Wayne H.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We set a schedule, they completed the change out of two heat pump systems per the agreed schedule in a professional and friendly manner. I recommend Mike & Dave if you are replacing or installing a new system(s).
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're happy to hear the new installations of your heat pumps went well. We appreciate all your recommendations, and please don't hesitate to call us if you need us!
Sherrie B.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: O'Brien replaced our air handler and heat pump. Everyone was extremely polite, professional, and punctual. It was an enjoyable experience, as the job was completed within one day as promised.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,400
Response from O'Brien Service Co
Thanks for the A rating! We're happy to hear the installation of your heat pump went well and that everyone was polite, professional, and on time! We appreciate you choosing O'Brien, and don't hesitate to contact us if you ever need us!
Sandra S.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for our A rating! If you need us, we're just a phone call away!
Pamela R N.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Response from O'Brien Service Co
Thanks for the A rating! We're glad everything went well, and please don't hesitate to contact us if you need us!
Loretta M.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
My husband was very pleased.
Description of Work: We had some issues with the AC unit at the rental house. They replaced a unit at the other house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're happy to hear that you were pleased with our service, and we're glad we could help! Don't hesitate to call us in the future with any other issues!
Elizabeth R.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
Overall, they're an A+.
Description of Work: I have a yearly contract with them. They come over and do my preventive maintenance. They check the unit and make sure everything's okay and is working properly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We appreciate the A+, and we're glad to have you as a member of our energy savings club! If you ever need us, don't hesitate to give us a call!
virginia S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We appreciate you giving us an A rating, and if you ever need us we're just a phone call away!
Charles K.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Replace old HVAC system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,100
Denis A.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,300
Response from O'Brien Service Co
Thanks for taking the time to leave us a review and for giving us an A rating! We're glad to hear that everything went well, and remember we're just a phone call away if you need us!
Denis A.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced heating and air conditioning unit. Detailed assessment to follow.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review and for giving us an A rating! We're glad to hear that everything went well, and remember we're just a phone call away if you need us!
David S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very good.
Description of Work: Removed old unit & replaced new unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
Robert B.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent HVAC maintenance.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear your annual maintenace went well. We appreciate you choosing O'Brien Service Company and we're just a phone call away if you need us!
DAVID M.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced Heat Pump and Air handler. |Prompt, very courteous, tidy, good follow up and training in the system's use
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,800
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! We're glad to hear that the installation of your new system went smoothly. We appreciate you choosing O'Brien, and don't hesitate to call us if you need us!
Paula H.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They put in a variable speed HVAC system for me. Great follow up, worked with my schedule to install and explained everything I needed to know. Brent was our salesman and he was great. My contractor thought we had an issues because of an odd noise and both the serviceman and Brent the salesman came out to check and it assured me everything was working properly.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from O'Brien Service Co
Thanks for taking the time to leave us a review! It's great to hear that Brent was able to help you pick the best system for your home. We're glad that the follow up went well, and all the issues were addressed so the system is working properly. Thanks for choosing O'Brien, and we're just a phone call away if you need us!

Contact information

5516 Business Drive, Wilmington, NC 28405

https://obrienservice.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
L.13062
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2025
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

O'Brien Service Co is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

O'Brien Service Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, O'Brien Service Co offers free project estimates.
Yes, O'Brien Service Co offers eco-friendly accreditations.
No, O'Brien Service Co does not offer a senior discount.
No, O'Brien Service Co does not offer emergency services.
Yes, O'Brien Service Co offers warranties.
O'Brien Service Co offers the following services: HVAC maintenance heating and air conditioning repair HVAC replacement and installation UV light services indoor air quality solutions geothermal heating and cooling commercial HVAC
Maintenance/service on oil furnaces, window units, RV units, and water heaters. Duct cleaning

Contact information

5516 Business Drive, Wilmington, NC 28405

https://obrienservice.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM