O'Brien Service Co

Excellent service. Tech arrived within 30 minutes of my call. Very professional. Problem solved.

Very well, all work was completed in a timely and professional manner.

Absolutely superb in every way. The workers were polite, orderly, efficient & careful of our home.

From start to finish everything this company did was of the highest and most professional quality. Our old system stopped working on a Monday and by close of business Friday we had a new system completely installed and working accurately. The salesperson, Dave, explained our options clearly, made recommendations, and responded to all of our questions and concerns. The designer, Kyle, did a thorough survey of the premises and made a plan that was subsequently executed by Rich and his team. They had to work under trying conditions....over 90 degrees outside and much hotter in the attic and in the backyard sun where the two major components were installed. They worked quickly and efficiently and got the job done right on schedule. All of O'Brien's employees with whom we came into contact were courteous, helpful, and displayed a most professional demeanor. In order to get the new compressor into position the men had to remove a large bush in the backyard. They did this without complaint. We especially appreciate the generous terms of our financial agreement as well. All in all, O'Brien is a top-notch company....true specialists in this field!

Very well. Workers arrived day & time as stated. All work went very work & unit looks & operates most excellently. One (small) problem, soon after the HVAC unit was installed, a couple workers came back to finish the final part of the HVAC installation by sealing & painting on the part of the unit that goes up against the house; it rained & their work had to be redone (which could have been done better, but it was ok).

They installed both those systems for me. The builder quality when it was built for the system, had to work really hard and we were starting to have some issues. I looked him up on you and he had the best ratings on here. I upgraded the systems considerably. So, guests are comfortable up in the bedrooms upstairs. The system performs flawlessly. They recommended the second best, but I said no let’s go to the top of the line. We upgraded to a single unit to handle both the upstairs and downstairs. It performs flawlessly. It’s the best system Train makes. They had an arrangement with Wells Fargo to get me an 18 month no interest loan on the AC system. They did a good job, all the way around. Getting me the best system, getting me financing, installing. They sent a 4-man crew to do the removal of the (old) systems and that took a good part of one day. Because we were going from 2 systems to 1, they had to redo the ducting. They did all that and most of the installing on day 2. Finished up on Day 3. There was no piece of dirt or lint in the house from they’re going into the attic. They cleaned up after themselves.

I got the same guy who did me last year. So, he knows the home, so I don’t have to explain anything. The air handler is up in the attic. So, this guy knows where to go. But I’m delighted with them. They do good work. I had a pipe on the system break (due to some work being done up in the attic), called and they sent a guy right out and he fixed it. To have the systems maintained proactively. They make sure the system is performing accurately. I can control it through my cell phone. The Train people can dial in and do diagnostics on it. But O’brien comes in and looks it over for mold and debris on site. It has to be done.

From estimate thru installation, everything went as we were told. Representatives were punctual and professional. Overall experience exceeded our expectations.

Each service person & office staff was courteous & helpful. Installers worked in blistering hot attic without complaint. Super careful of whole house.

O'Brien was quick to respond & install was extremely quick & professional.

Great experience, very professional. Arrival time for all visits and installation - very prompt. Installation process was smooth. It was very easy and painless process.

O'Brien did everything right: arrived early, meticulous work, respectful crew, cleaned up after themselves. Perfect!

All workers very polite & considerate. Showed up on time. Performed job quickly & efficiently. Left no mess or debris behind. They were quiet & courteous. Explained everything thoroughly.

First impression was with Tom. O'Brien's should keep him because he does make a great impression & that mad me trust him with such a big back item. The installers very friendly & did a great job. I feel all questions were answered & I can trust their work.

Very professional from sales through installation and follow up.

Service was excellent: weather got in the way but O'Brien gave us window A/C unite

They came out so quickly and gave an estimate and had the work started and done before I heard from other companies I called for quotes.

Excellent service. Punctual and professional. Our heat pump failed at the worst possible time, the day before our family was arriving for a visit. O'Brien diagnosed the problem and provided alternatives ranging from repair to replacement. We went for replacement. It was a couple of days until they could schedule the replacement, so they even loaned us a couple of window AC units. Saved the day. The install was professional and well done. Mike, who was our main contact with O'Brien, was great to work with. Every small detail was accounted for. Ask for him if you can. Overall, would not hesitate to use them again in the future.

Service technicians delivered what they said they would, and completed the job as promised. All technicians respected our home and maintained a high degree of cleanliness throughout job!!

Excellent, professional and courteous service from start to finish. Performed a home load calculation which resulted in a lower ton unit to be energy efficient and cost saving.

Quick, professional service, fair price.

Excellent - they completely replaced my old HVAC unit outside, all ducts in the crawl space and moved the return vent from the floor to the wall where it should have been in the first place. Everything was done on schedule as promised with high quality and professionalism. Customer care is awesome. Plus financing this job was so easy.

Sales tech, service techs and installers were very professional and timely.

Fine, they were prompt and fixed the problem without any issues

Excellent. Mike R visited and evaluated our home for the most energy efficient system. Installation was quick and the installers were quick, clean and courteous.