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About us
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.768 Reviews
Showing 1-25 of 68 reviews
Ashley A.
09/2021
plumbing, drain cleaning
 + 0 moreBen did a great job and the ladies in the office are very friendly! I always use Roto Rooter!
Description of Work: Shower drain clogged
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Yes, I recommend this pro
$240
Michael G.
09/2017
plumbing, water heater repair
 + 0 moreProfessional, clean, showed up earlier than expected and came in under the estimate price.
Description of Work: Hot water heater
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Yes, I recommend this pro
Anthony G.
09/2017
plumbing
 + -1 moreJob done in 1 hr but charged way to much money
Description of Work: Replace kitchen faucet and sink disposal unit using my parts
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$630
Angela S.
11/2016
plumbing
 + -1 moreVery quick at responsive. Pretty sure he had the part with him so like he came and just fixed it, you know figured out the problem and just fixed it within like a couple hours. They're professional.
Description of Work: I use Mr Rooter Plumbing of Wilmington for plumbing services.
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Yes, I recommend this pro
AJ P.
07/2016
plumbing, drain cleaning
 + 0 moreWhile I would have preferred to be notified that their schedule would not allow them to keep an appointment earlier in the day, Cody Clark made up for the delay. His professionalism and confidence was gratifying to see. The work was excellent. I've used Mr. Rooter over the years, but this service call was a pleasure that will keep me coming back.
Description of Work: Flush valve replacement and slow sink drainage
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Yes, I recommend this pro
$250
Response from Mr Rooter Plumbing of Wilmington
Syndee J G.
06/2016
plumbing
 + -1 moreUnreliable, unprofessional, unsympathetic. Don't bother with them.
Description of Work: Arranged to meet them at a house 3 hour drive from my primary residence. They called to cancel at the arranged time (after I made the drive). The cost of service above is what I lost taking off from work.
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$1,000
Response from Mr Rooter Plumbing of Wilmington
Gina E.
09/2015
plumbing
 + -1 moreWhen I got the quotes for the jobs we discussed, the details were all wrong. I had to go back to them twice to get the right quotes. This did not feel right to me, and I wondered if the job would actually be done correctly since they could not get the quote right to begin with. So, I decided to go with another plumber for the jobs. I guess this is a $129 lesson for me. I wish I would have been told about that cost before they actually got all the way to my home to do the quote. I felt like I had no choice but to pay it at that point. And, since I had another contractor waiting on me for his scheduled appointment that Mr. Rooter had interrupted, I was a bit rushed. Sorry this went this way, because I felt that they could have done a good job until these little details happened.
Description of Work: They came to the house when I had a meeting scheduled with another contractor, so I had to interrupt that meeting to get them started with the plumbing issues. I had called to get a few small jobs done, and to get quotes on others. It wasn't until they got there that they told me I had to pay for a quote, but that if I used them, it would be taken off of the cost of the job. I am also now on a "preferred customer" list because of this. I had to pay to get on that list. ???
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$129
Response from Mr Rooter Plumbing of Wilmington
Elizabeth D.
03/2015
plumbing
 + -1 moreThey were awesome. They were professional, on time and knew exactly what they were doing.
Description of Work: Fixed leak
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Yes, I recommend this pro
Response from Mr Rooter Plumbing of Wilmington
Janice H.
02/2015
plumbing, sewer cleaning
 + 0 moreMark called and offered a new water heater on 2/24/2015. I called him back today and accepted. His technician was just here. I am not getting a new water heater because this one does produce hot water. It still putt-putts. It still takes way too long to get hot. I told the kid that was here I am sorry he wasted his time. I have had gas water heaters most of my life and the last 21 years in this house. Two years with this water heater--and I am still NOT happy. I cannot run a shower, washer and dishwasher with this one--I could my old one. Both are 40 gal water heaters. A tub has to be 1/4 full before hot water gets to my bathroom. So, in the end, I will still need to replace this water heater 2 years in and have added expense on top of the $1500 plus this one cost me. He told me if anything else goes wrong to call--I gently replied "Thanks, but no, I am done. I will replace this one and go on about my day. I have no problem letting people know I am not happy. I know how gas water heaters work and this is not it."
Description of Work: In all honesty I cannot recall how long ago they were actually here last. I do know that they replaced a gas water heater for me in October of 2012. Later they had to add an expansion bladder because my water was doing the putt-putt out of the faucet. A different plumber was here a few weeks ago, I asked him about the putt-putt of the water and he explained that the expansion bladder was bad. Now my hot water takes about 10 minutes to get to the bathroom--and is barely warm. My first water heater here lasted 18 years, and cost maybe $600 installed. I expected more out of a $1500 plus unit. Two years and it is shot already. It is hard to need to replace gas. Between my water heater, and the exorbitant cost to replace the flushing mechanism in my 2 toilets, I am done with them. I could have replaced the toilets 3x over for what I got charged to have them come fix the leak on two different occasions within a matter of weeks and now one of the two is at it again. I do have the membership thing with them-seemed to have saved me nothing really. They did fix a rodent leak in my hot water line free of charge for the cost I had in my toilet repairs. Still--that should not even have been an issue. Fair is fair.
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$1,500
Response from Mr Rooter Plumbing of Wilmington
Robert J.
02/2015
drain cleaning, plumbing, sewer cleaning
 + 1 moreCame on-site, help me locate the drain clean-out which was buried and hidden by pine straw. He then used pressured water, 3200 psi, to blast the clogs out. Then verified the pipes were all clean with a line camera.
Description of Work: Mr. Rooter came immediately to handle my problem, a sewer backup. Found the main sewage drain clean-out, then used pressured water to blast out clogs. Complete job in less than 2 hours.
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Yes, I recommend this pro
$430
Response from Mr Rooter Plumbing of Wilmington
Andreas L.
12/2014
plumbing, water heater repair
 + 0 moreThe price was a little high but they responded fast in times of need. It was a good experience.
Description of Work: They installed a new water heater and removed the old one. They were on time, well prepared to do the job, and finished it well. The price was a little high but they responded fast in times of need. Good experience.
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Yes, I recommend this pro
$1,400
Response from Mr Rooter Plumbing of Wilmington
Ted F.
06/2014
plumbing, septic tank, wells
 + 1 moreI only deal with people that are A triple plus.
Description of Work: I used Mr Rooter Plumbing to pump my septic tank.
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Yes, I recommend this pro
$300
Response from Mr Rooter Plumbing of Wilmington
Joan K.
04/2014
plumbing
 + -1 morePatrick was wonderful. He did a great job and had a smile on his face the whole time.
Description of Work: Patrick removed and installed a kitchen faucet
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Yes, I recommend this pro
$130
Response from Mr Rooter Plumbing of Wilmington
Patty F.
04/2014
plumbing
 + -1 moreIt went well, Service person was very nice, but based on the information I was given and I did some more price checking, I decided to have someone else do the job.
Description of Work: reviewed the problem, made suggestions and gave a price
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Yes, I recommend this pro
$800
Response from Mr Rooter Plumbing of Wilmington
Dale Y.
03/2014
plumbing
 + -1 moreIt went fine.. the plumber was very detailed in explaining my options and all the work he was completing
Description of Work: replaced a garbage disposal, reviewed pluming in the house, I also bought a service contract
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Yes, I recommend this pro
$400
Response from Mr Rooter Plumbing of Wilmington
Robert P.
03/2014
plumbing
 + -1 moreCalled them based on reviews posted on Angies List. They called right away and I was told they would call me in morning after their meeting with a time when they could come out. They called about 10sh I guess and stated it would be between 1 and 3. They called service tech was running a little late. The service tech came out was professional. Service Tech looked at problem told me I had a Delta valve and it would cost $243.00 to fix. I told him ok after a few attempts of getting valve out he stated I needed a whole new valve at a cost of a little over $1100.00 dollars. I told him I could not do that so he called office and came back with a price of $689.00 with the $99.00 yearly advantage plan. I told him I would pay for him coming out but I wanted to check another plumber . I contacted another plumber who came out same afternoon looked at problem and told me I have a Moen valve that had a life time warranty. He stated he would pick up part in morning and come back in afternoon the next day. He showed up with new part earlier than expected and had everything done in 15 minutes and charged $40.00.
Description of Work: look at problem
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$689
Barbara P.
02/2014
plumbing, water heater repair
 + 0 moreHe first tried to fix it by replacing elements but that did not work so he ended up replacing the 50 gal tank with another one. He basically worked all day on Saturday until we were satisfied and he brought the system up to code. We thought that the price was a bit high but considering it was Saturday and the hours he spent it was acceptable. Yes we would use them again especially if we could get the same person.
Description of Work: The hot water tank stopped working on a Friday pm. Mr. Rooter workman came out on a Saturday morning.
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Yes, I recommend this pro
$1,010
John R.
01/2014
plumbing
 + -1 moreThey were great. From time of call to shutting off water less than an hour. Very impression on a Sunday.
Description of Work: I had an emergency repair today on a Sunday. My irrigation system froze and created a major leak. I could not find the shutoff. I call Mr Rooter and they had someone here within 45 mins. Got water shutoff. Did not charge for a service call since they were in the area. Have make an appointment to make a repair in the spring.
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Yes, I recommend this pro
John A.
12/2013
drain cleaning, plumbing
 + 0 moreThey repaired a clogged drain that was stopping up all our drain lines. Mr. Rooter was a pleasure to work with. They gave me a specific time they would be there and showed up on time. Found the problem right away and repaired quickly. Will use again!!!
Description of Work: .
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Yes, I recommend this pro
$275
Joseph B.
10/2013
drain cleaning, plumbing
 + 0 moreThey did an excellent job. They went over and over flushing the drain until they were confident that it was clean. They showed me the water flow so that I was sure that it was cleaned..
Description of Work: Cleaned out the drain for my Geothermal system.
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$350
Response from Mr Rooter Plumbing of Wilmington
Ryan S.
10/2013
plumbing
 + -1 moreThey were available to come on my schedule. They were able to come out the same day I had called. One technician came and it took about 30 minutes to complete the work. He cleaned up well after himself.
Description of Work: My toilet was running and they were able to fix it. This was the first time I used them.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Kelly S.
10/2013
plumbing, water heater repair
 + 0 moreThey always do a fantastic job for us. They are quick to respond and are able to come out the same day I call. Their technicians are knowledgeable and great to deal with. Mark and his crew do a great job.
Description of Work: They removed some hot water heaters for us or re-routed our water heaters. We have been using them for about 3 years now.
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Yes, I recommend this pro
Patricia C.
10/2013
plumbing
 + -1 moreI think their prices are higher than most companies but all the workers are pleasant.
Description of Work: I have been using him for the last 3 years. I use them for my plumbing needs. I have older plumbing in my home.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Meagan H.
10/2013
drain cleaning, plumbing, sewer cleaning
 + 1 moreScheduling was good and they were able to come out as soon as they could the next day and kept me informed. They were able to fix everything in the same appointment. It took about 4 hours to complete the work with one technician, since he had to go and get the parts. They were upfront and honest about the cost. They really went above and beyond for us and were efficient.
Description of Work: We had someone build a house next to us and our sewer line drain was backing up. We could not figure out why it was happening. They were able to see that the pipe near the new house had broken in two different places which was causing a backup in our home.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,500
Adele R.
10/2013
drain cleaning, plumbing
 + 0 moreWe needed someone that was available that day. They were prompt and respectful. They kept calling us to let us know how much it would be and how long they would be. I was not there at the time. I would give them top marks.
Description of Work: I used Mr Rooter Plumbing. They came out in late July. We had our drains unclogged in our bathroom. It was a major clog and they were able to take care of it.
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Yes, I recommend this pro
$212
Response from Mr Rooter Plumbing of Wilmington
Contact information
1213 Culbreth Dr, Wilmington, NC 28405
http://www.mrrooter.com/wilmington-nc/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Wells and Pumps,
Septic Systems,
Kitchen and Bath Remodeling,
Water Filtration and Softening
FAQ
Mr Rooter Plumbing of Wilmington is currently rated 4.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Mr Rooter Plumbing of Wilmington accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Mr Rooter Plumbing of Wilmington does not offer free project estimates.
Yes, Mr Rooter Plumbing of Wilmington offers eco-friendly accreditations.
No, Mr Rooter Plumbing of Wilmington does not offer a senior discount.
Yes, Mr Rooter Plumbing of Wilmington offers emergency services.
Yes, Mr Rooter Plumbing of Wilmington offers warranties.
Mr Rooter Plumbing of Wilmington offers the following services: Our services include: -Clogged Drains -Drain Cleaning -HydroScrub - Jetting -Sewer System Backups -Sewer Line Repair & Replacements -Trenchless Sewer Line Repair -Plumbing Diagnosis & Inspection -Plumbing Repairs -Plumbing Replacement & Installations -Frozen Pipes -TP Valves -Leaking Pipes -Water Heater Repair & Replacements -Plumbing System Maintenance -Plumbing Video Camera Inspection
None
Contact information
1213 Culbreth Dr, Wilmington, NC 28405
http://www.mrrooter.com/wilmington-nc/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day