It's our mission to provide complete satisfaction in cleaning services. Give us a call because you won’t find a better cleaning company in Wilmington, NC and the surrounding areas. We look forward to building strong, long-term relationships with our clients and guarantee your satisfaction. Offering quality cleaning for your home, rental, and office at a price that can fit any budget! For fastest communication, please call or text me at (910) 616-5104.
Business highlights
25 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered
Services we offer
cleaning on a bi-weekly, weekly and monthly, move in and move out, detail cleaning, spring cleaning, summer rentals, vacation homes.
She's great. Wonderful personality and does a great job. Her rates are very fair because she did everything I needed. I e had housekeepers for years and know what I'm looking for. We moved in three weeks ago, and she helped unpack and break down boxes and organize in addition to cleaning. She was here over four hours. She's awesome, and I highly recommend her!
Description of Work: Organizing, unpacking, cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Jan A.
05/2020
5.0
house cleaning
+ -1 more
Shes been cleaning for us for about 3 years now and she does an outstanding job.
Description of Work: They're doing house cleaning every two weeks.
Rating Category
Rating out of 5
Yes, I recommend this pro
$150
Cynthia B.
05/2020
5.0
house cleaning
+ -1 more
It was amazing, perfect. She's very reliable and does a good job.
Description of Work: She did house cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
$75
James C.
03/2019
3.0
house cleaning
+ -1 more
Lucy, personally, is great. She did my housecleaning at my vacation rental for 2 years. The first year (2017) was great. The second year (2018) not so much. I think her business expanded, but for whatever reason she no longer showed up herself, instead sending employees. That's fine, except the employees did a fair to poor job. The ones i met were high school girls. I actually had 2 vacation tenants leave after arriving and finding the house not properly cleaned. To be sure the tenants weren't lying, i had Lucy's people clean when my wife and i were staying there. They did a shockingly poor job, not even close to acceptable. After seeing that, i was surprised more tenants didn't complain. Lucy shows concern for your property and rental business when you meet with her, and i know it is sincere. In fact, she helped me out several times with issues that were not strictly speaking her issues, just because i was out of town and couldn't handle it myself. She needs to hire better, more experienced people, train them, and supervise them, and get her services back on track. In summary, Lucy great; her employees poor.
Description of Work: Routine housecleaning between vacation renters
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Bob E.
10/2018
5.0
house cleaning
+ -1 more
Perfect job, better than I expected Laura was very nice, professional and I would defiantly use her again.
Description of Work: Total Move out deep cleaning of a 3 bedroom house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Victor C.
05/2018
5.0
house cleaning
+ -1 more
Nice young people did the job
Description of Work: housecleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Connie S.
09/2017
5.0
house cleaning
+ -1 more
Lucy and workers did a great job! I would highly recommend her. I will use her services again.
Description of Work: Deep cleaning for whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Henry C.
09/2017
4.0
house cleaning
+ -1 more
They are good.
Description of Work: Basic cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Andrew R.
08/2017
5.0
house cleaning
+ -1 more
Lucy and her staff were AMAZING! It was a last minute call, and she was able to squeeze me in that day. My house has never felt cleaner, and she is definitely my go to person for all future needs. I highly recommend her!
Description of Work: Last minute house cleaning as my other cleaner had backed out last minute.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joy H.
08/2017
5.0
house cleaning
+ -1 more
Fabulous. Above and beyond the call of duty. Even rearranged and moved furniture to make it look better.
Description of Work: Super cleaning of three rooms upstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Clarence H.
06/2017
5.0
house cleaning
+ -1 more
Very well. In spite of some difficult issues that took her out of town for a while, she was very responsive to our time constraint for getting this work finished before house guests arrived. She brought two helpers and spent about 4 and a half hours here. I couldn't have asked for anything more. She caught and cleaned 99% of any items that needed cleaning. We have been impressed enough to ask her to come back for routine periodic cleaning.
Description of Work: Initial deep cleaning of 3 br, 2 1/2 bath plus Fam Rm home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Lucy's Cleaning Services
Thank you very much for for the review. It was our pleasure. Thanks Lucy
brad Z.
05/2017
5.0
house cleaning
+ -1 more
Outstanding--cleaned every single square millimeter of the house.
Description of Work: Complete clean following house renovation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine A.
04/2017
5.0
house cleaning
+ -1 more
Lucy and her team were fast, and did a fantastic job! We got 100% of our deposit back and our landlord was so impressed everything was so clean! Would highly recommend!
Description of Work: Move out cleaning of rental house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynn S.
01/2017
4.0
house cleaning
+ -1 more
The first time, I was very impressed and pleased. The second time, I was a little disappointed. She did offer to return and fix the issue but my schedule did not allow it.....She is a very nice person, I will definitely give her another try...as we all have our off days.
Description of Work: The first time was a detailed cleaning of the entire house. The second time was a monthly follow up cleaning.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0
Yes, I recommend this pro
$250
Kenneth C.
01/2017
5.0
house cleaning
+ -1 more
It went very well.
Description of Work: Compete house cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$240
Ken L.
01/2017
3.0
house cleaning
+ -1 more
Not well as job was not completed when I understood it was. Lucy has done quality and satisfactory work for me in the past but let me down this time. My new tenant complained of food particles on and in the stove, baseboards dusty and a bath vanity with dust on top, to name a few. Lucy was responsive as always to my request (short notice) and worked for me in the evening. However, I would have preferred her telling me she didn't have enough notice so I could have hired another cleaner. I am an 'out-of-state' landlord and rely totally on my cleaners to do a thorough job. I had to bring in another cleaner to finish the job and will not be using Lucy in the future. Her charge of $150 seemed higher than what she normally charges me.
Description of Work: Move-out cleaning in a two-bedroom condo.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$150
Response from Lucy's Cleaning Services
I'm sorry that you were dissatisfied. I did offer to come back and take care of the areas that you were dissatisfied with, you turned me down. As for the price that is What we agreed on and that is what you have been paying. You called me late Wed afternoon explaining to me that you forgot that you new tenants were moving in on Saturday and that you really didn't want me to come on Friday cause you were getting the carpets clean that morning. I explained to you that I will fit you in and that It would have to be that evening before I got there. You understood that. And just for the record there were several occasions that I did not charge you for showing up to take care of something that you needed me to address and the key were not there and the locks were changed.
Amanda A.
11/2016
5.0
house cleaning
+ -1 more
Amazing. Lucy is wonderful. We love her. She is thorough, affordable and very reliable.
Description of Work: Cleaned our entire two-story house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Melissa R.
08/2016
5.0
house cleaning
+ -1 more
Very well. They did a good job and were efficient
Description of Work: Total cleaning after renovations.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Jodi G.
08/2016
5.0
house cleaning
+ -1 more
Lucy & her crew--Sandra & Addison worked nonstop to make the house super clean. They are conscientious & professional
Description of Work: Deep cleaning house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Michal C.
06/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
steven W.
06/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: Deep clean house, garage and porches |Went great. 3 workers and stayed til it was done and we OK'd it. Very pleased!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Victor C.
06/2016
5.0
house cleaning
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
Mary D.
06/2016
2.0
house cleaning
+ -1 more
unknown
Description of Work: She didn't show up so I had to call. I think she overslept. Then later on she mentioned that that God I called because she thought it was going to be a regular Mary of hers High cost for her - she included the cost of advertising with you. For the money she charged it was to be a super duper job.....did not get.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
douglas D.
05/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: cleaned house, floors, windows. hardwood floors were very dirty. they look so good now that i dont have to refinish. |house had been painted n wallpaper removed. it was dusty and dirty. it is immaculate now. |Lucy is teriffic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Ken L.
04/2016
5.0
house cleaning
+ -1 more
Highly recommend Lucy. She was great to work with, responsive and thorough. We sold the house she cleaned in eight hours with a cash offer, full price. KL
Description of Work: Cleaned doors and misc in a condo and deep clean on a house for sale.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Home Staging,
Home and Garage Organization,
Blind Cleaning
FAQ
Lucy's Cleaning Services is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Lucy's Cleaning Services accepts the following forms of payment: Check
No, Lucy's Cleaning Services does not offer warranties.
Lucy's Cleaning Services offers the following services: cleaning on a bi-weekly, weekly and monthly, move in and move out, detail cleaning, spring cleaning, summer rentals, vacation homes.