Constructive Solutions

This company obviously has cash flow problems since immediately upon issuing a bill he will continuously call you until he either comes to collect a check. There is never any discussion of the bill. If he charges it, you must pay it. If he purchases supplies that is reimbursed by the customer, he does not produce a bill, only his bill. I have learned my lesson after many thousands of dollars lost and have hired a licensed contractor to correct work professed to being done by this company. Do not hire this company.

Not happy with some of the workmanship or several short cuts, double charged/charged for work that wasn't done/overcharged. Work was originally needed because of a plumber mistake. Insurance and Construction Solutions estimates were similar but several items were not completed or believed to be necessary and some items removed from the list by choice. Constructive Solutions removed all the backsplash before attempting to remove the cabinets and countertop and destroyed a wall, then would not replace my glass backsplash with glass (no damage from water leak to the backsplash), no spackle or tape was used on doubled thin drywall, used original shoe molding around new flooring with some damage, some areas not completed, no caulk. Some cabinet damage in 3 places. Storage pod was rented late and was too small. Owner said he lost revenue helping me when I have maybe 30 man hours logged at my house over a three week time period. He also bragged about the other jobs he was doing when he wasn't working on my house. Seemingly courteous/pleasant owner (aside of minor arguments) until he asked for 2500 (already had 6800 of an original estimate around 10,000) before presenting the final bill. Stormed out of my house and came back asking for anything I could give him. I gave him a thousand so he would leave calmly. I requested the final amount due be removed because I had already paid 7800 of the original estimate amount when maybe 3/4 of the work was completed. He called his invoice "confusing" so line by line I helped with corrections, credits and removed line items that were not done at all - and no agreement came to pass. Just a threat of "further action" for final amount of around 1550. I found another bad review under this business too late and it was all too familiar. Sent a complaint to better business bureau to follow up with the Constructive Solutions to resolve this with help and haven't heard, at this time, either way. I was, however, happy with the flooring sub-contractor. Feeling stressed and bullied. :(:(

It took a few weeks to hear back from him but that was due to some computer issues he had with getting his email. Once he contacted me, he started when he said he would and was very honest about the price and definitely the quality of his work was top-notch. There were a couple days of rain delay which could not be helped. I was anxious because he had started and could not return until the rain stopped. However, he showed up again and picked right back up where he left off. My worries were unfounded. If I had not moved 1800 miles away, he would have been my "go-to" guy for any subsequent repairs. Highly recommend!

My back garage door was rotted out at the bottom and the door leading into our house was very flimsy. I called Mr. Marcley for an estimate and we agreed on what I thought was a very fair price. He had to re-frame the back door and pour additional concrete under the outside door. He added some additional security measures. He even went by the warehouse to pick our door up as I had no way to transport it to my house. I felt that he did a very professional job and would use him again.

Mark has done several repairs for me in 2 condo units I own. He is always prompt, professional, gets the job done right the first time and has reasonable rates!

Review by Mrs. Stetson: Communication was lacking. Estimate was delayed by several weeks from promised date(s). No phone call or e-mail explaining that he would need more time was received. We are flexible, and had he told us it would be 3 weeks (or longer) to receive a quote, we would have understood he had a busy schedule. Not having any response/update what-so-ever led us to believe we were being "blown-off". After having to contact him myself on two separate occasions over a 3-week period, he did come through with what seems like a reasonable quote. We have not yet decided if we will use his services or not, but will update my review if we do.

I contacted Mark for an estimate and was very pleased and impressed that I had it the evening of the day he came by! I already knew that the subfloors under the bathrooms were bad with some rotting wood, etc. So I was prepared that there would be possible additional issues that would have to be taken care of that might add to the cost. Allowances were added to cover these in the estimate Mark provided for me. He began the work early in July, 2014, and was very professional. He was also considerate in that he would call me if he was going to be delayed. I really appreciated that. Mark's son, Dylan, was also very involved in the renovations. He was just as nice and professional as his father. My family stayed in the house while the renovations took place, and they worked around us and were very considerate. Mark took pictures of underneath the house to show the damage and explained what had to be done to do the repairs, make the house safe, and bring it up to code. He even met me at one of the local home improvement stores and made great suggestions when I was choosing the tile for the shower floor and the walls in the both bathrooms. The project was completed on August 4, 2014. Both bathrooms turned out great! Everything is new in both bathrooms: vanities, medicine cabinets, toilets, tub, and of course the new shower in the master bathroom. I also had all fixtures replaced and the walls painted. It looks so bright and beautiful! I was also very happy that my dryer vent was re-routed to the outside. I was very pleased with the work that Mark and Dylan did and would call them again!

Mark directed us to someone else who could complete the job. He offered to help with other services more in his comfort range. Pleasant interaction. Will keep him in mind for future needs.

I have waited over 2 months to pass before posting my review in order for me to give an exact, true account of my experience with this company without emotions playing any role in it. I almost did not write a review, however, at the encouragement of several people I have discussed this with, was advised that I needed to give people an honest heads up prior to hiring Mark to do any work. After all, they said, that is what Angies List is for. In January 2014, I was given an original estimate of $2017 to replace some floor joists in the crawlspace of my home. This price included replacing some rotted flooring, siding, and door frame, both at the front and back of the home. My instructions to Mark were to make sure that this work would pass an inspection because I was considering selling the home. I also informed him that money was not free flowing, and to please let me know in advance of any hiccups along the way. I did in fact tell him that I was on a budget, and to please try to keep it around the estimated cost that he provided me. When he provided the written estimate, he also provided photos of all the rotted areas that he found while under the house. In early February, I told him that I wanted him to do the work, and he immediately asked for a 10% retainer fee, which I mailed out the very next day. Work was supposed to begin around the first week of March 2014, after I had my money ready to go... I let Mark know that he could begin. The first date he gave me to start was bumped up a week because he still was working another job. The next week I was told it was getting bumped again because of a family issue. He then began work on Wednesday, March 27. When I came out to the house Mark and another man were working and had already a large pile of debris from tearing out rotted materials. He asked me if I had use of a truck, and I asked why? He wanted to know if I had a way to get rid of the pile of debris or if I was going to bury it on my property. I thought this was odd, as I have always known that debris clean up is part of a contractors job and goes without saying. Apparently, it does not with him. He offered for $30-40 more he would take care of it for me. I drive a 2 seater, so obviously I was stuck with a huge pile of junk that I couldn't remove-therefore I had no choice than to pay him. Of course it ended up being $40, not $30. Before I left the house, Mark told me they ended up having to replace the entire door and frame, which raised the cost a couple of hundred dollars more. I took this as necessary and didn't scoff. He also asked me to write him a check that day for an additional $800, which I gladly did. They came and worked on Thursday as well. I received an email from Mark on Saturday,March 29 stating that he hadn't even touched the front part of the house, minus 3 boards of siding, because he said there was 2 days more worth of work involved than he originally thought (the estimate states 4 days worth of work total, and they only worked 2 days). He attached a final invoice of $744.00. He then also informed me that they had not finished tiling the kitchen floor because of some weird fluke that they were struggling with regarding the new sub-flooring (which they installed). I went out to the house on Sunday March 30 to inspect what was done. Not only did they leave my house unlocked, but I noticed the 400 lb roof to my well house was removed, exposing the pump, pipes, bladder tank and electrical outlets to the severe weather we had in the days prior. I texted Mark about this and he said his helper took the roof off and would put it back on the next time he was out there--to this I told him no, the roof needs to be replaced immediately to avoid damage. I never heard back from him. No apologies, nothing. I continued to go out the next couple of days and see that the tile in my kitchen still was not finished. I had previously told Mark that I was mailing a check on Monday April 1, but I was hesitant to pay a final bill when my property was left a mess and the job was not finished. I emailed Mark my concerns and that I wanted him to meet me at the house to SHOW me what he did and that is when he started to get nasty. He refused to meet me at the house. He kept insisting that I TEXT him my credit card information by cell phone, he became belligerent and told me he had already emailed me what work was done. I told him that I needed someone to show me, (after all, aren't walk throughs customary prior to final payment?) and that I do not understand construction terms in an email enough to gain an understanding of what was done. He continued with nasty email after nasty email (I have them all saved because I thought I was going to have to take him to court), refusing to resolve the issue in a professional matter. It was bad enough that I had my fiancee step in (he lived out of town and could not be present for this job). He went under the house, took pictures and was extremely upset. He sent the pictures to several contractors he knows in the RDU area for review. ALL said that it was shoddy work that will NEVER pass inspection. He sent the pictures via email to Mark. Mark actually then sent an ADDITIONAL bill for time and materials for the floor tile that never got finished. We refused to pay the entire amount. We ended up sending him $650 for the final amount which is way more than the quality of work was worth. Total payment to Mark was $1667. The job was never finished. The job quality was that of someone trying to run rough shod over a single woman with a limited budget who wouldn't know the difference between standard or sub-standard job quality. Adding insult to injury, he became demeaning, combative, and dismissive. I still have all of the emails saved so that I could refer to them for this review. I would NEVER recommend him to anyone.

Constructive Solutions of NC, Inc. is certainly the local go to experts for DIYers who get stuck in the midst of a project. My project was to facelift the builder?s grade, gas log fireplace mantle with a small recessed TV cabinet above, to accommodate a larger flat screen TV. Despite thorough planning and decades of home improvement experience, I became stuck. Upon removal of the old, smaller but deeper recessed TV cabinet, it was impossible for me to fit inside the tight spaces on either side of the fire box in the catty corner wall. Thus, I was extremely excited to find Constructive Solutions to solve my problem. Mark replied promptly after my initial electronic contact through Angie?s List. Within just a few days, Mark and his assistant, Tom, stopped by for a few minutes to see, discuss and provide a cost estimate. Communication and listening skills were outstanding. They were able to see my vision, and execute this part of the plan as I envisioned it, from inside the wall! I was additionally pleased that Mark was able to work my small project into his company?s busy schedule in a timely manner. Tom and Chris did the actual work. They arrived promptly, were prepared, pleasant and got right to work. It was obvious that they were highly skilled, had the technical knowledge and worked well together as an efficient team. After approximately 4 hours, the wall was re-framed from the inside to accommodate the larger/narrower dimensions of the new TV cabinet and also the cabinet for the frieze section of the mantle to house the components. There was minimal disruption to the original drywall and therefore minimal construction dust. After successfully dry fitting these two cabinets into the wall, they quickly cleaned up and left the area in excellent condition. From start to finish, a truly professional job without a problem! I am so thrilled that now my fireplace is in proper proportion to the open floor plan space with vaulted ceilings. It features storage for the flat screen TV, the components in the frieze and CDs/DVDs in the pilasters with additional updated coastal finishes on the tumbled tile surround and hearth. Many thanks to Mark, Tom and Chris for finding a ?Constructive Solution? to my DIY problem. I highly recommend them for your next remodeling, renovation project.

Mark told me he would come on May 12th to look at my job and give me an estimate. He called on Sat and said he was tied up and would come on the 20th in the afternoon. I waited all day for him. He did not come nor did he call. So I moved on to someone else to do the work.

Since I am living in Texas, Mark managed the whole process wonderfully. He kept me informed on the progress throughout the renovation. When I needed detailed data to help my brothers and me analyze the cost benefits of the upgrades, he provided me that information. Once the work started, he helped me pick out items long distance. He found less expensive items that had the same look and quality as the items I selected, thus keeping me on track with the budget. He advised me on what the current trends are in kitchens and baths because he understood that the goal was to update the house so that it would sell quickly. His ideas lined up with what realtors, other contractors and the home magazines were telling me; however, his ideas showed a healthy dose of practical as well as a wonderful creative flair. He also went way beyond what was required and contracted for: fixing a leaky pipe for the air conditioner, adding a plug for the oven because the old one was wired in directly and other things! When he saw things that were needed outside of the official job, he brought them to my attention and made suggestions about how to handle them because he knew I wasn't there and was not aware of the items. For these additional items, he charged a small amount; while saving me a whole lot of money if the items had not been handled promptly. I would hire him again in a heartbeat. I am just starting to build a house in Texas. If he was in Texas, he would be my builder without a doubt. I was so fortunate to find him on Angie's List.

Mark was very responsive and professional. He completed the work in two days, and we were very pleased with the quality. We would highly recommend him!

Mark picked up and replaced 2 doors and added reinforcement to my outside door. He went out of his way to try to find one at a lower cost to me. He had great suggestions on how to reinforce the back garage door. He arrived at the promised time and was the ultimate in professionalism. I would definitely use this provider again. I have taken the pleasure in showing off his workmanship to many others.

Mark called promptly and we arranged a meeting and work to be done. The ice storms interferred with our plans, but Mark was very responsible about rescheduling. This was not an emergency, so it all worked out; even though tenants were involved. Mark is very good to work with and trustworthy, which means alot. However, at $60 /hr, unfortunately I won't be able to use him for general maintinence on my rental properties.

Mark's price was good, his attitude was upbeat, his work was excellent and he was here on time. What more could we ask?

I have to say that I was very fortunate to come across Mark on Angie's list. I had never used the site before. I called several contractors and he came across the most knowledgeable and was very professional. He came when he said he would and provided quotes for any work he performed. Whenever something came up he would call,text, or email to clarify how I wanted to move forward. When I was unsure what I wanted to do or how things might look he was happy to make some suggestions and went so far as to meet at different places to go over what may or may not work. He is flexible and will try to make what you want happen. I was so happy with the work in my kitchen and living room that I currently have him remodeling my den. The things that he has done are as follows: -remove/replace drywall. patch/repair drywall and prep for painting. -Install hardwood floors -Install cabinets, farm sink , and tile back splash. -Remove and replace several doors -Trim work (crown modeling,trim on cabinets) -electrical(undermount cabinet lights. switchesand sockets.) -Plumbing (installed sink and new garbage disposal) -Install Slate around fireplace -locate and install one of a kind mantle I am sure that I have missed some things. I have an older home so there were several time that he came across things that he had to be creative to say the least to make it look good and rose to the occasion every time. There we a couple of times that I was happy with the outcome and he felt it could be better and changed it without additional cost and as hard as it is to admit he was right!!! Thanks so much for all you have done. I could'nt be happier.

We solicited quotes from others and Mark was the only one that provided a written quote (which was lower than the others). He did exactly what was quoted. Work was well done and he added a few additional touches to improve the overall look (e.g. additional trim and door knobs which was not included in the quote). He arrived exactly when he said he would and it only took approximately 2 days to complete. When finished he cleaned-up the area. Overall, we are very happy with his work and will plan to use him again in the future.

Mark is responsive, professional, and skilled. His rates are very reasonable. We received a quote from another company prior to finding Mark on Angie's List. The other company wanted to charge us three times the amount Mark charged us. In addition, Mark was ready to start immediately so our laundry room was installed and functioning within a few days of calling him. We added trim work to the job and Mark returned soon after the additional materials arrived to complete the job. I felt very comfortable with Mark in our home (plus he was very good with our old dog!). We definitely will use Mark again.

I needed help with installing a new toilet seat and re-caulking my bathroom. He called me back very quickly and was able to fit me in that same day. He arrived on time, was very professional, and finished pretty quickly. Very happy with this and will call him again.

Mark is terrific. Great at staying in touch. Provided on time and friendly service. We have a renter in our condo and he handled all the coordination between him & our renter to get the job done. Also kept us updated by phone as we live NYC. He gave us an estimate and work was completed as estimated. He sent us an invoice via e-mail for our tax records and I would work with him again. We highly recommend Mark as YOU go to guy! to get things done.

God sent Mark to me, being disabled, i have a small in-ground swimming pool. it is very important to me as i can walk in the pool with no walker, i can get in but i was really haveing a hard time getting out. i found Mark on Angies list and called him, we talked about my problem, he came over the next day. Mark is a very smart man. he came up with a idea of making cement steps that would fit over my steps,decreising the riser in half. he coustom made the mold and they fit like a glove. now i can use the pool and it is a great feeling to be back in my pool. i would recomend Mark to anybody. you can email at davec@carter.net any time. Thanks Mark Dave Stiver

I had been looking for some time to have someone come out and install a professional level range hood from Pro Line Range Hoods and while looking on Angie's List came across Constructive Solutions. I went to the website and realized that I had heard his radio show many times when the Big Talker was still good. I left my phone number and a brief message about the work I needed done. Mark Marcley called me the very next morning and had some free time that afternoon to come out and take a look. I think I got very lucky that he was in between jobs for a day and a half. He looked at the range hood, the cabinets and the roof and gave me a price that didn't include materials, but told me they wouldn't be much. They next morning Mark and his son (sorry but his name seems to escape me at the moment) showed up bright and early to do the work. First they had to take out the above range microwave and then cut holes in the cabinets for the duct work. This was done so professionally that you can't even tell that anything had been done to the cabinets from the outside. There were a lot of little adjustments they were able to make inside of the cabinets with the shelving material that I already had in there so this saved money on materials. I didn't really lose that much cabinet space due to these adjustments. Then they vented the range hood through the roof and sealed the hole. After getting this done they were able to build a box to go around the 8 inch duct work and install crown molding to match the rest of the kitchen. His son cut me a small paint sample from the an area that cannot be seen behind the cabinets and put a paint primer on the new box. All I need to do is just go get the paint. I am sure there is much more to it than what I have described here, but I don't know what it is and this is why I cannot install something like this. In fact, not many people could install a range hood like this one and do all the other little things that are so very important at the same time. They were able to use carpentry, roofing and many other skills that I would have had to pay several different people for. It would have cost me A LOT more money if anyone else had done this work and it still would not have turned out as well. It was an all day job to install my range hood because it was done right. This was not one of the weak range hoods sold at Lowes or Home Depot, this was a professional level hood that would not have done what I needed it to do if it was not installed by people that know what they are doing. Sorry for the run on sentence. I just needed to make sure I got my point across. I have had no problems my new range hood and I am very pleased with it and the very professional work these guys did. No longer do I smell breakfast 6 hours later in my closet at the other end of the house and gone are the fumes from frying hot peppers. My house looks and smells cleaner as its no longer being polluted by spicy food. I can only smell things now when I am standing over the stove while cooking. Everything else vents outside through the roof. They have the skills to get many jobs done themselves without having to call in sub contractors thus keeping the price a little lower. Originally, I was trying to get a heating and air company install my hood, but they didn't show up on two occasions and I am so glad they didn't. They would have been able to get the hood in, but there was no way they were going to have the time, skills or resources to get the carpentry and roofing work done in such a manner. If I was able to attach photos I would. Bottom line, if you want the job done right Mark Marcley and son with Constructive Solutions are the ones to call. I plan on trying to get them out here soon to do several more projects. I hope this review was helpful to anyone looking to have a job done.

All work was performed very professionally, in a timely manner and with a high level of quality and attention to detail. I would definitely use Construction Services again.

I called Mark early on a Friday, hoping to get help that day. He passed the job on to his son as he could not get to me that day. Erik came out, did the work, and came back on two successive days to mud and sand until he was satisfied with the results. I was VERY pleased and impressed with Erik's work and professionalism. I was likewise impressed when Mark called to ensure I was satisfied. Hire these guys.