COASTAL POOLS & SPAS

I had been doing business with Bob (owner) for 15 years so when my pool liner needed replacement I contacted him to do the work. He had done the previous replacement and other work that was fine. The liner itself was under warranty so I had to order it through him. The liner came in in March of 2017. He started the replacement at the end of May. It was removed on June 1 or 2. I was told it would cost $1500. I was required to pay $1000 up front. He also claimed my well point (where the ground water is pumped out) was broken and need repair to the tune of another $1500. His employee dug and dug but could not find a problem. He wanted to start chopping up stamped concrete to find it. We said NO. The employee he hired (Julio) did all the work and was not paid so he came to me refusing to install the liner until I gave him $1200 to repair the vermiculite. It is now July and the liner has been out since June. The first written estimate was given to me June 26, 2017 was now for $1800 (was to include install, new face plate, return eyeballs, face plates, drain cover, vermiculite repair up to one bag, removal of old liner and tax, shipping and handling) plus the $1200 for bottom repair which shows included in the $1800. Only a bag and a half of vermiculite was used. The price had gone up $1500. It is now July 6 and still no one has showed up to drop the liner in. Additionally the vermiculite repairs are now damaged having sat out in the rain and sun. We have been told they would install several times but no one shows up. On July 6 I get an email saying it's too hot and he can't do it. He'll do it when it gets cooler. No idea when that would be. NOTE: I needed to put my house up for sale but couldn't due to the pool issue. My husband and I had had enough. He called a few other companies and got Wilmington Pools to schedule it for July 11. They showed up, dropped the liner (using the well point Bob said was broken) and started filling it that day. Bob came by and was confounded that the well point was fine. I had paid out $1000 to Bob and $1200 to Julio. I had to pay another $1550 ($350 of that was for vermiculite repair) to get my pool liner installed. Bob at Coastal Pools took $600 of my $1000 for well point repair that wasn't even broken and I only got back $400 of the $2200 I paid out for work that was NOT done. I did not get any of the $1200 back. Coastal Pools held my pool hostage to get more money out of me. Don't let this happen to you! DO NOT HIRE THIS COMPANY FOR ANYTHING related to a pool or spa!