Carpet Smart

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation

About us

Carpet Smart is a carpet center, with more quality and affordable carpeting choices than any body in Wilmington, NC. Shop our large collection of Shaw Carpeting, Mohawk Carpet & Beaulieu of America carpets. With a great selection of all kinds of carpet including berbers, friezes, plush & all sorts of patterned carpets, you are sure to find the carpet for your home or office at Carpet Smart. Additional DBA - Floorwise Inc. Award winning. At Carpet Smart, complete customer satisfaction is always our number one priority. That’s why we’re known as the best flooring & carpet dealer in the Wilmington, NC area. We offer every potential customer a free, no-obligation consultation. This gives customers the chance to get an idea of how much a flooring project will cost before spending a penny. For your free consultation, call (910) 338-5849 today. We look forward to answering all of your questions!

Business highlights

25 years of trusted experience
Family Owned & Operated

Services we offer

Luxury Vinyl Plan, Luxury Vinyl Tile, Carpet, Laminate & Hard Wood, Sand/Finish & Stain hardwood, & Engineered wood as well as repairs.

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa


Photos of past projects

Reviews

4.863 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
2%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.9
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 1-25 of 63 reviews

Karen G.
08/2023
5.0
carpet installation
  + -1 more
Great. Professional friendly people to work with! Came when they said they were going to, got work done quickly and cleaned up when done. Would definitely use again.
Description of Work: Carpet Sales and Installation
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carpet Smart
Thank you so much! It was a pleasure working with you and we appreciate your business.

Linda W.
06/2023
5.0
carpet installation
  + -1 more
Great, no issues, installers were professional and diligent. No time wasted. Excellent results! Highly recommend.
Description of Work: installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Carpet Smart
Thank you so much for choosing Carpet Smart for your flooring needs. If you need anything at anytime please do not hesitate to let us know.

William L.
01/2018
1.0
carpet installation, flooring contractor
  + 0 more
I submitted a contact request via their website. I did not receive a response.
Description of Work: Estimate for carpet replacement

Rating CategoryRating out of 5
responsiveness
1.0


Gregory N.
11/2017
5.0
carpet installation, flooring contractor
  + 0 more
The owners of the store were very helpful in selecting our flooring. They listened to our needs and suggested flooring products that were the least expensive yet our needs. They two men to install our flooring. Both men were very polite and professional. They showed up on time and worked very hard; they worked throughout the day without a break. The flooring was expertly installed and in a timely fashion. We are completely satisfied with the quality of products and installation.
Description of Work: We had all the flooring in our house replaced by Carpet Smart-- Luxury Vinyl and carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

brad Z.
06/2017
5.0
carpet installation
  + -1 more
Patty working in the office is outstanding and great customer focus. She directed us while on a tight time schedule without a hitch. She perceptively selected a carpet model based on two conversations and a small tile sample. It was a perfect match.
Description of Work: Replace three rooms of carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David B.
10/2016
5.0
carpet installation
  + -1 more
The job was started on time and it looked great. But there were some spots in one room where the flooring did not lay flat on the concrete. The concrete was perfect and this wasn't addressed when they first put it down. I called Jon and explained and although he was a bit reluctant at first, he sent another crew out to correct it. They completely removed it; added filler in the low areas and reinstalled it. My advice is to be sure to let the installers know you won't accept a springy floor and bring it to your attention if that's the case so you can get it done right the first time. In the end - Jon and his crew did a fine job.
Description of Work: Carpet replaced in all the bedrooms with vinyl boards.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Glenn M.
08/2016
5.0
flooring contractor, carpet installation
  + 0 more
Carpet Smart had many choices in my price range. The customer service in store was very helpful and installation was well done.
Description of Work: Carpeting for two bedrooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,650

Response from Carpet Smart
Thankyou for your business myself and staff appreciate you choosing us to serve you.

Robert B.
05/2016
5.0
carpet installation, flooring contractor
  + 0 more
On time; professionally installed; timely completion.
Description of Work: Installed wall to wall carpet in master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

jeffrey T.
04/2016
5.0
bathtub refinishing, carpet installation, flooring contractor, hardwood floor
  + 2 more
Staff was very helpful on the phone, owner came out within 24 hours to estimate and advise on project. We decided against more costly products and services from other providers and went with Carpet Smart's recommendations. The project was started and completed on time, crew was very polite and respectful. We called several times with questions after the installation, our questions were handled professionally and timely. Overall very pleased,
Description of Work: Wood floor refinish, carpet install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Carpet Smart
thankyou so much we appreciate you and your business.

William B.
03/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Carpet Smart did an outstanding job replacing existing carpet in a loft area with a hardwood floor, matching existing wood floors in the home, and doing an excellent job with the installation itself.
Description of Work: Replaced carpeted area with hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Response from Carpet Smart
it was a pleasure to serve you thankyou.

Jack B.
03/2016
5.0
flooring contractor
  + -1 more
It was excellent service. The installers were topnotch. I couldn't praise them enough. I would use them again for whatever flooring I needed. They were very hands-on. The team that came in here to actually do the labor were very professional. They did a nice job. They did what they needed to do. They were very polite and answered all my questions...when I had any questions about how certain things were going to be done, they were all over it. They were right on time.
Description of Work: We just had work done by Carpet Smart. They put the floor in two weeks ago now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Carpet Smart
thankyou for your business great to serve you.

Paul P.
02/2016
5.0
carpet installation, flooring contractor
  + 0 more
Professional workmanship, good customer service. Crew cleaned up after installation. Cleaned up. No damage to baseboards which had just been painted
Description of Work: Carpet for 3 bedrooms, stairs & bonus room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Response from Carpet Smart
glad we could serve you thank you.

Kristen O.
11/2015
5.0
ceramic tile, flooring contractor, interior designers
  + 1 more
They were very nice, reasonable, very helpful and offered assistance with everything and then called once we got our order to make sure everything was to our liking.
Description of Work: They helped us decide on the best tile for the kitchen and think of ideas for decorating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Joan B.
11/2015
5.0
carpet installation, flooring contractor
  + 0 more
Everything went well.? the estimate was prompt and accurate.? Selection of vinyl was easy.? They even gave me 2 cut out pieces of vinyl to take home to make my final decision.? The installer was prompt, courteous, and neat.? there was one slight hiccup in the replacement of the molding, but it was quickly corrected when noticed. My carpeting had numerous ripples in it from the incorrect initial installation.? They corrected it so well, you'd never know there was ever a problem.
Description of Work: Installed new vinyl flooring in 2 bathrooms and stretched carpeting on entire 2nd floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Stacy V.
09/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Jon's crew was extremely professional and kind especially with my 1 and 3 year olds running around them. Even 3 years later the floors still look amazing, and the installation is still superb. Thank You Carpet Smart!!!!
Description of Work: Jon and his crew put new woven bamboo flooring in our 1986 house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Gayle M.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
very prompt and professional. We were very pleased with the work.
Description of Work: installed new carpet in rental condo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Kim H.
02/2015
5.0
carpet installation, flooring contractor
  + 0 more
The work was excellent. The workers were nice, friendly, and professional. They left the area clean and we had no problems. I would tell a friend they have great prices and do quality work.
Description of Work: They came out to place our new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Andrea K.
01/2015
5.0
carpet installation, flooring contractor
  + 0 more
Jon assisted us with our re-carpetting project in a home we were preparing for sale. He helped us match the color scheme of carpet with our laminate flooring. He understood our limited budget and provided us with a great deal on some pretty classy carpet. His installers were punctual, pleasant and fast!!!. When we goofed on our floor transitions they came through later with a complementary fix. This is an A+ business operation and we will always use Carpet Smart for our our future projects and recommend this business with confidence.
Description of Work: Bedroom Carpet for our remodeling project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Sandra W.
01/2015
5.0
carpet installation, flooring contractor
  + 0 more
Stopped by the showroom on a Friday and was provided with samples to take home. Only took a few days for carpet to arrive and installation date was set up within the week. Installers arrived promptly on designated date and had the project done in less than 3 hours. I appreciate the professionalism and quality product and service that Carpet Smart delivered. I would not hesitate to use Mr. Blackburn and crew for any job, big or small, in the future.
Description of Work: Removed old carpeting and installed new padding and carpeting on stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Lawrence M L.
02/2014
5.0
flooring contractor, carpet installation
  + 0 more
The service went really well. They were very timely, efficient and did a really good job.
Description of Work: Carpet Smart did our flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Paula M.
02/2014
5.0
flooring contractor
  + -1 more
Jon, the owner of the company, was prompt when he came to do the estimate. He was pleasant and extremely knowledgeable. I had estimates from other companies but Jon made suggestions that would eliminate many of the "have to's " other companies quoted. I can't think of more positive words to describe Jon and his company that haven't already been said. I highly recommend Carpet Smart for the best company for ALL your flooring needs.
Description of Work: Installed Laminate flooring in entire living space excluding bedrooms and baths.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Andrew C.
02/2014
5.0
flooring contractor, hardwood floor
  + 0 more
We were apprehensive about refinishing/sanding manufactured hardwood floors in this recently purchased home. The floors were in relatively poor condition due to the prior owner's pets (scratches/urine stains). One small section of the floor had lifted from the concrete pad. A high gloss finish highlighted the imperfections.Several contractors advised that they did not want to do the floor or advised that they could only assure modest results and/or appeared only moderately interested in the contract. Carpet Smart advised that the floor could be carefully sanded, removing the old finish and re-stained and refinished. Jonathon assured us that, if were dissatisfied with the results, we could withhold payment. The work was to be completed while we were out of town. We were very impressed and, actually surprised, with the results. It looks like a new floor and was re-stained to our specifications. The work was performed carefully and the home was left quite clean. Some flooring was replaced and was well matched to the existing floor. A satin stain is much more satisfactory than the prior high gloss stain. The price was within the range quoted by others. Jonathon was friendly and easy to work with.
Description of Work: Refinished and repaired manufactured hardwood floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,127

David G.
12/2013
5.0
carpet installation, flooring contractor
  + 0 more
We are very happy with the results!
Description of Work: Great sales people were both very knowledgeable and patient with the decision process selecting carpet. Installation team was efficient and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Cecil M.
08/2013
5.0
carpet installation, flooring contractor
  + 0 more
The guy doing the measuring was on time on the date we had set. He called when he was 30 minutes out. The installers showed up at the time and date agreed. They promptly set to work and did not stop until old carpet was out and new pad and carpet was installed to my satisfaction. Great company to work with. Definately would use again.
Description of Work: Provided many carpet samples, checked availability of our choice, provided solid estimate and installed carpet and pad in a very professional manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

horace C.
08/2013
5.0
carpet installation, flooring contractor
  + 0 more
I was able to get service within a couple days of calling. The installer was prompt provide excellent service
Description of Work: Install Carpet Stair Runner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125
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Contact information

710 S 17th St, Wilmington, NC 28401

http://www.carpetsmartwilmington.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation

FAQ

Carpet Smart is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Carpet Smart accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpet Smart offers free project estimates.
No, Carpet Smart does not offer eco-friendly accreditations.
No, Carpet Smart does not offer a senior discount.
No, Carpet Smart does not offer emergency services.
Yes, Carpet Smart offers warranties.
Carpet Smart offers the following services: Luxury Vinyl Plan, Luxury Vinyl Tile, Carpet, Laminate & Hard Wood, Sand/Finish & Stain hardwood, & Engineered wood as well as repairs.
Carpet Cleaning

Contact information

710 S 17th St, Wilmington, NC 28401

http://www.carpetsmartwilmington.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM