Carpet Smart

Excellent job!!!!!!!!!

Joe & Jeremy did a great job.

From beginning to end everything was great. Jon arrived on time for the estimate, workers were professional and did an out standing job.All clean up was performed and our new floors look great.

Both Jon and Valle were very attentive and helpful on the phone in making appointments and scheduling installation. Jon was punctual to both appointments and took time to listen to my questions about the type of carpet I needed for my home which included pets and renters.

Carpet Smart is very professional. We had a little issue with the carpet it seemed like it was too loose and they came back out the next day to fix it. They were great.

We love this company! Jonathan and his staff are professional, personable, prompt, quick and very attentive. We have used them for much larger jobs in the past and have always been pleased. We trust their opinions and are always pleased with their work and our purchase.

Jonatan Blackburn, owner, showed us several carpet selections in his showroom and encouraged us to take home samples to help us make our decision. He also asked a manufacturer to mail us larger samples of two selections. Jon took a lot of time discussing the advantages and disadvantages of each carpet we considered. We were impressed by the courteous and personalble manner in which he helped us - he is not the hard-sell type. We made our selection and made an appointment for the installation about a week later. After the installation, upon seeing the carpet in the morning as opposed to the afternoon light, we noticed a couple of areas where the seams were noticeable. Carpet Smart responded quickly to our request to hide the seams. We appreciated their responsiveness and committment to guaranteeing a quality installation. We will definitely use them for future installations.

The materials were delivered a few days in advance so that they could acclimate. The installers were prompt, courteous and very professional as well as craftsmen. They were very careful with our furnishings and everything went smoothly. Jon the owner, and Valli his Right Hand were charming to deal with as were the crew assigned to our project. The area rugs were delivered after the wood installation and are fabulous. We had a small issue a few months after the installation and they were very prompt in correcting it with a smile and no charge. We could not be happier with our new floor or the experience with Carpet Smart.

They were very responsive, prompt, and polite. However, it's a very small area of the floor. I have the flooring and only needed one piece of siding, so I thought that the estimate was a little high.

We had Carpet Smart come in for an estimate on sanding and staining our wood floors that had previously been covered in carpet. There was glue left over from where my husband had ripped linoleum off of the floor. When John from Carpet Smart came he looked at the room for about two minutes and told me that he was absolutely certain that the glue residue was "full of asbestos" and that we had created a health hazard that could be fined upwards of $10K by the city for ripping it up ourselves. He said that his company would be one of the few willing to work with it but that the price would be significant. Needless to say, we were extremely worried and took a sample of the glue to a lab for testing. The results came back that there was absolutely no traces of asbestos in the linoleum or glue residue. Carpet Smart either had no idea what they were talking about or decided to use scare tactics in an effort to win customers. We will never even think of using them for anything involving our house and have told numerous people about our experience with them.

The service was professional and friendly, I understood what was happening at each step. Getting a call-back sometimes took a while, but overall sales and installation were on point. The actual installation did require my going over the area and pointing out a few obvious issues where the job didn't look complete, which were corrected immediately.

From setting up the appointment, through estimating the job and completing it, all the work was done on time and in a friendly and competent manner. The price was also very good for the carpet.

Once again they have done an excellent job! They arrived on time and even through they did not have one of the pieces of carpet with them, they immediately went back to pick it up while the other man continued tearing out the carpet on the stairs. The professionalism of this company is to be commended.

The meetings went well and plenty of sample selections. Work not yet completed and cannot write complete experience yet.

Jon was very willing to discuss all of my flooring options and answer my questions. He was very frank about all the pluses and minuses of each of the possibilities. I chose carpeting and we scheduled a time for a home visit to take measurements. He arrived on time and completed his task efficiently and cordially. The next day I went to the store and selected my carpet and padding from several possible grades, and scheduled the installation within the week. The installers arrived right on time and completed the installation and thorough cleanup in 2 hours. Looks great!

John (owner) came to our house to measure, and then we met him at his showroom to evaluate possibilities. He was a pleasure to work with and presented options in various price ranges. We took home samples, and decided on premium materials. John had to order materials, and required 1/3 down payment. Once the job was scheduled, it took one day longer than the estimated installation. This was not a big deal to us. One reason we picked carpet smart was they do not use sub-contractors to do the installation. John hires and screens his installers, so we felt comfortable giving them a key to the house during the installation. The workers were very careful and did an excellent job. They were easy to get along with, good communicators, and cleaned up well after themselves each day. We scheduled a review with John after they were done because we were not happy with a metal transition piece they installed. John fixed it at no additional cost with a bamboo transition strip. The final installed cost was about 2 percent higher than the estimate. John did fail to provide warranty info on the products, so we will follow up with that. The installation has a 1 year warranty, but we fully expect John to stand behind us. Plus, we got a free hardwood cleaning kit with the Angie's list coupon!

It was excellent service. Our expectations was great exceeded.

One of the owners of the company prepared the estimate which was under others we received. He was professional and punctual. When I called to set up the services the staff were professional and worked within our scheduled vacation. When we returned home from vacation it was a wonderful surprise to see what an excellent job had been done. Even an area that we thought could not be refinished was. A couple spots were missed and a small office because of a built in desk. Within 10 days the man returned to complete the job. I would recommend this company without hesitation to anyone wanting to refinish their floors.

When I walked in the store and told them my budget and the kind of carpet I was looking for, Valle pointed me to the perfect carpet for us. I LOVE this carpet - super soft and can handle my husband's carpet brutality! Al Emerson did the installation - this guy does fantastic work. He doesn't lay carpet, he upolsters the floors. He's that good! A few months after our installation, we had some other work done on the house and had used the sticky carpet protective plastic. After we took it off, the sticky residue seemed to attract dirt onto my gorgeous carpet. I called Valle and she sent Jason at 1st Choice Carpet Solutions over and problem solved. I wouldn't hesitate to do business with them again.

They were excellent. I would give them kudos for that. We are very happy with them.

Excellentl. Installer could not have been nicer and more competent. Being an old house, every step was a different size and he ended up cutting a separate piece for each step. He said it was "his most challenging installation ever." But he took great pride and the finished job looks like one continuous piece of carpet. Took almost 6 hours. I could not be more pleased.

Excellent experience working with them, from the estimate, through product selection and installation, all the way to clean-up upon completion. Highly recommended. It is also worth noting that Carpet Smart is an active contributor to the community and has helped with rehabilitation projects that benefit needy families.

After meeting with John. The job went off without a hitch. Beat a competitors pricing, and had nice through workmen install perfectly. Thanks John and vally

The entire project was very professionally handled. All aspects of the project were handled on time with no unexpected costs. Omar, the floor installer, was very experienced and responsive to special requests. In spite of some unevenness in the base floor he put down a great floor. We could not be happier. I wish all contractors were half as good.

I am very pleased with the level of service provided by this company. Both Jonathan and Lisa were easy to reach and able to schedule the installation any time we needed it. Louis, who did the tile work, was very thorough. Omar, the "floor guy" was very helpful-able to do whatever we asked and offered solutions to problems. Oh, and their prices can't be beat. If you are looking for quality work at an affordable price, this is the place to come.