Benjamin Franklin Plumbing

We did not end up using them to do the work -- just paid for an evaluation. However they were very professional and spot on about the scope of our project.

My Sister had a leak that flooded her pump house / Storage shed and I told her to call this Company . That is why I feel obligated to leave this review. Someone came out and told her that she needed a whole new system that the leak couldn't be fixed. I'm an HVAC Service tech. So I know all about upselling. At any rate I doubted that diagnosis. I was able to get her to only buy the water softener softener since they said that was the problem. They came the next day and installed it. Then the next morning the whole shed was flooded again. So, she was scammed by this company. You can recommend changing a system because of age or whatever reason but don't lie just to sell equipment. Especially if it's not going to even fix the problem. You got caught plain and simple. Anyway, they came right out and fixed the leak. A loose pipe! I wish i had just gone and fixed it and not recommended Benjamin Franklin Plumbing. It's a nice Water Softener though. Cost was twice as much as you can buy one for but it is what it is. Make sure you get another " reputable" company to diagnose your problem before making a decision.

water heater was very expensive $1780.00 + $99 charge for emergency service. This heater has a 12 yr warranty. When they removed the old water heater they left the drain open and the water stained the concrete that I had just paid to pressure wash. They did send someone back to pressure wash but could not remove all of the stain. They gave a complimentary Ben Society service contract for 1 year. It was my understanding they would come back within the year to drain the water heater which is very important to keep the sludge buildup out of the tank. They called today to have me renew the contract. I told them I was waiting for them to comeback and drain the tank. They don't do that unless you renew the contract. Rip off be careful with thwem they are VERY EXPENSIVE.

Arrived barely within the 4 hour window, said all work was done under schedule (ca. $200 for my work, with my faucet) and nothing was charged by the hour. Would not check with anyone about the offer I had made on the phone. So I could have a "complete plumbing inspection" for my one hour or nothing. Chose nothing and sent him home.

He came on a very cold day, and tried to reach the leak from within inside to fix the leak. He tore open my wall to reach the leak, but he could not reach it. He ended up reaching the problem from outside in the cold, and did a great job and solved the problem. He knows his craft well. However, he did not reimburse me for the hole in my wall in my bathroom, I ended up having to pay for that myself. That was the only negative in the whole experience.

I woke up to find water gushing out near my foundation. As it was a Sunday morning, I had trouble getting a plumber on the phone. I called Benjamin Franklin Plumbers, Wilmington, NC, and was told a tech would be there in less than an hour. An hour and a half later, the tech shows up. He explains that the off hours rate is $99.00, and that they charge by the job, not the hour. He explains that the rate to fix a yard leak is $579.00. I agree to pay, as I did not know the extent of the damage. It turns out that a brass fitting broke, and it took two minutes to dig it out and less than fifteen minutes to fix. There was no sliding scale, and I was told that if more of the yard needed to be dug up, the price would be the same. After trying to up-sell me a annual contract. he tells me that he had an on line coupon for $40.00 that he could apply to my bill. The final bill for less than 30 minutes work was $638.00 I feel embarrassed and completely taken advantage of. I will never use Benjamin Franklin Plumbers EVER, and I will warn other people who need plumbing work to shop around and use anybody else. Shame on them, and shame on me for falling for their bait and switch. As a senior, I fell very much taken advantage of.

I was advised by the rental company I use that there was a problem with the water heater at a rental house of mine. My attempt to reach a plumber I had recently used was unsuccessful because he was out of town for 3 days, so I had to try something else. A water heater is an emergency problem in a rental property!! So I called Ben Franklin. They did send someone and determined that a new water heater was necessary. The cost was outrageous but I felt I had no option since I had promised to take care of it. I had to replace water heaters in 2 other rentals this year (talk about bad luck!) One was in January, and cost $695 and the other was in July at $607. Ben Franklin was prompt and competent, but their price was double what I would have paid with anyone else.

Quote was extremely high, more than double what DB Plumbing charged. Asked technician why it was almost $400, minus the $79 service call and $25 coupon we had to unclog a drain and didn't really have an explanation other then that was the cost to get the job done.

HE CALLED BEFORE HE CAME. VERY PROFESSIONAL. GOOD SERVICE. THEY DEFINITELY WANT TO UP-SELL. PRICES ARE VERY HIGH. THEY HAVE THEIR OWN LIFETIME FAUCETS FOR $600 - $800 DOLLARS! MINE FROM LOWE'S WAS $80. I HAVE USED THEM BEFORE TO REPLACE MY HOT WATER HEATER. I WILL CONSIDER USING THEM IN THE FUTURE DEPENDING ON WHAT I NEED TO HAVE DONE. WILL SEARCH OTHER PLUMBERS ON ANGIE'S LIST. THEY OFFERED TWO APPOINTMENT WINDOWS A ALL DAY APPOINT FOR $59 OR A FOUR HOUR WINDOW FOR $79.

They fixed the problem but, the pricing was excessive. Compared to another unlicensed plumber who looked at what they fixed. Will not call them again. Just looked at their other reviews and most state that pricing was excessive as well so I'm not the only one to feel this way.

I tried to fix it myself my replacing a gasket. I was unable to fix it or so I thought. The gentleman who came was very nice. Everything he needed was ready to go. He said I needed a new gasket. I informed him I put a new one on. He went to his truck & replaced the gasket with the same type I had just put on. The plumber screwed the gasket on- where I had eased it on. However, his was seeded right. He filled up the tank, and it worked fine. He then gives me a bill for $152. $59 to come to the house- a service charge which I understand. I know the part cost $3.79. In the meantime he tells me I need a new water conditioner. I said no thank you, and just paid him. He charged me $93 for ten minutes worth of service.

.I cancelled potential service because of non-professional attitude and baiting by company over the phone. Later had my well repaired by Michael Melton with great satisfaction and professionalism.

My In-Laws used Ben Franklin Plumbing earlier in the year after I recommended them. I ran into the owner told him of my predicament and he took my name, address and phone number indicating he would have someone contact me early the next morning. Just past 9 AM they called and we set up an appointment. Jon arrived both early and professionally attired. I showed him the problem spigot and told me he'll take of it. In less than a half hour he was done. I went outside and Jon showed me that he removed and replaced the outside spigot. Looked professionally replaced. Was happy with the whole process and will recommend them highly. They are two-for-two with my family!

they were on time, professional in appearance and did the job fast-He charged me $463.00 prior to doing the job and when I was shocked he reduced the fee by $25.00. It was Sunday and I was ready to be done with the mess or I wouldnt have paid it. We have had the same job done before for 150-200 bucks never 400!!!!

The price was much to high for the amount of work that they had performed. After we paid them they followed up with a survey to see how the service went. I let them know that the service was fine but I was not satisfied with the pricing and they asked me what I thought would be a fair price and I told him $180. He agreed that $180 was a fair price and said he would credit me back the difference that I paid. This was back on April 4, 2014 and I have not received the credit so I gave them another call today. They said they would call me back but I still have yet to hear from them.

While the plumber arrived on time (which is what this company promotes), he ended up being at my house for approx. 3-4 hours and leaving 3 times and returning with different parts to try to fix a leak. It took him a really long time to figure out that the leak was coming from a faulty spray nozzle (the kind you spray dishes with, etc). He went to buy a part and came back with the wrong part. Then he went back and got a different part and it didn't work either. After his third trip to Lowes or Home Depot (can't remember which but I wrote a separate check for the part), he finally ended up fixing it. And although he was very polite and very apologetic, it made me wonder if he was a true professional plumber.

Quickly done and perfect result. Did sell me service contract for water heater and suggested water softener which I may do.

Overpriced and unit failed multiple times. Ultimately had Phoenix plumbing replace again and paid out of pocket outside warranty and no problems since

The tech was very polite and considerate. I was very happy with the service and the work performed. The only problem I had was that it did take almost all day to complete the work. I would gladly recommend Benjamin Franklin Plumbing to all my friends and family.

Went well despite the weather. Serviceman arrived promptly and agreed that yes I had a leaking water line, turns out the pipe had broken just before entering the house. After quoting a price for the repairs he began the repairs and stuck with it, despite cold blustery rain. Over all, I was satisfied with the repair and final price, I was not too keen on the $95.00 charge to come out and see if I had a problem. It was obvious from water bubbling out of the ground that I did have one.

See above. The reason it cost so much is that I bought a contract making them my service provider. Not sure I should have done this so far.

The company was always on time and the piping work was done without any problems until they replaced a shower head in a bathroom and scraped the fiberglass off the unit. They promised they would be back to do the repair or find some company to do the repair. As of today 09/23/13 we have not heard from them. We have called seveal times and apparently they cannot find anyone to do the repair.

their pricing was ridiculus,almost double other quotes.

Provider was called by my spouse to determine source of water leak, which was dripping through ceiling into first floor living area. Provider cut out 2 areas of ceiling wall board and ultimately traced the leak to an upstairs bathroom. The provider informed my wife that the cause of the leak was corroded pipes and indicated that they were likely all corroded. Further investigation revealed that there was nothing wrong with the pipes as stated but a faulty "rizer" in an upstairs commode was causing the leak. This was repaired without incident or difficulty. I would suggest that the Benjamin Franklin employee was either horribly incompetent or was attempting to engage in an act of fraud.

Prompt and efficient repair.