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A & I Fire & Water Restoration

General Remodeling, Water & Smoke Damage

About us

Full service restoration contractor providing emergency dry out, board up, and full reconstruction services. All technicians, estimators, and supervisors are IICRC certified. Providing full estimation and remediation for all self pay losses and insurance claims. Trained, certified, and licensed in all aspects of Green and energy efficient construction.

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Water and mold remediation, fire reconstruction, thermal imaging.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.32 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
4.3
value
3.5
professionalism
4.3
responsiveness
5.0
punctuality
5.0
Showing 1-2 of 2 reviews

Randall W.
04/2013
5.0
Excellent, see above
Description of Work: We had a broken pipe within our bathroom wall that leaked under the bathroom vanity and the bedroom carpet. After firing Service Master for lack of service, A&I came out promptly and set up their equipment without so much as a question about insurance coverage. They came out a few times daily to check the progress of the drying blowers and were very professional

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Tiffany C.
11/2012
1.0
remodeling
  + -1 more
See above
Description of Work: Wanted to get an estimate for water damage. By the end of the meeting he wanted to replace all the carpet in the bed room and walk in closet, replace all the hardwood throughout the house, replace the carpet in the living room and replace all the tile in master bath. When checking for water damage the tech "pushed down" on the "tester" when checking for water. The other guy didn't do that. Also as it was explained by another contractor that the device they use for identifying water damage can not be used of wood, and concrete and sheet rock ect. The densities are different and the machine are set to a very sensitive setting. When the guy from A and I "pushed" down on the machine and "all the carpet" needed to be replaced should have been my first clue that the contractor was fishy at best. What really set of alarms about this contractor was from a friend of mine that warned me about them as I told him my issue. I never mentioned A and I to him, he just told me to stay away. So I did.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from A & I Fire & Water Restoration
I am sorry you decided not to use our services. All of our technicians are trained and certified by IICRC an deal with water leaks every day. The moisture meters that we use combined with their proper use by a trained technician can differentiate between different surfaces like carpet, drywall, concrete, and hardwood. In our local environment, it is imperative to dry out your property properly and quickly to prevent the growth of mold. Typically carpet would not be replaced unless it has been wetted multiple times and is delaminating, but rather the pad pulled and the carpet lifted and dried from below. I apologize if my technician with over 7 years experience in this field miscommunication this to you or if there was a misunderstanding. Typically hardwood or engineered flooring on a slab becomes unsalvageable if wetted for very long. Please feel free to contact my office if you have any additional problems or question.

    Contact information

    300 HARLEY DR, Wilmington, NC 28405

    Www.ai-restoration.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Water & Smoke Damage

    FAQ

    A & I Fire & Water Restoration is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    A & I Fire & Water Restoration accepts the following forms of payment: Check,MasterCard,Visa
    No, A & I Fire & Water Restoration does not offer free project estimates.
    Yes, A & I Fire & Water Restoration offers eco-friendly accreditations.
    No, A & I Fire & Water Restoration does not offer a senior discount.
    Yes, A & I Fire & Water Restoration offers emergency services.
    Yes, A & I Fire & Water Restoration offers warranties.
    A & I Fire & Water Restoration offers the following services: Water and mold remediation, fire reconstruction, thermal imaging.

    Contact information

    300 HARLEY DR, Wilmington, NC 28405

    Www.ai-restoration.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed