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Butler's HVAC Service LLC

Heating and Air Conditioning, Air Duct Cleaning, Appliance Repair,

About us

We cover all you heating and air needs, from service and repairs to Installation of new equipment including duct. We Offer 0% financing on our American Standard equipment, which is the #1 rated system by consumers nation wide. Servicing Southeastern NC since 2006! Call us to schedule a free in home Estimate! Licensed, Bonded, & Insured Office: 910 207 6000

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

HVAC Installations HVAC Repairs

Services we don't offer

We concentrate on everything HVAC !!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.414 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.3
responsiveness
4.4
punctuality
4.4
Showing 1-14 of 14 reviews

Amy P.
09/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Absolutely Great! Anthony identified the problem when he serviced the unit and completed the job before the house even got warm! Excellent service, Anthony! Tks!
Description of Work: Contact and wire replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sue S.
11/2019
1.0
heating & air conditioning/hvac
  + -1 more
Words can't explain the nightmare. Terrible. I wouldn't recommend them.
Description of Work: Check thermostat,duct work and heating unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Vicky G.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Butlers came out quick after the fire dept found the source of the bad smell was the wires in the air returned had caught on fire. The whole HVAC needed replacing. Just 3 days after ordering the new system, Mike and Andy installed the new HVAC and answered all my questions and concerns. I will definitely will be using them for all my heating and air needs!
Description of Work: Replaced the HAVC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Melanie W.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very good service; personal polite and always willing to go the distance to fix any issue.
Description of Work: Replaced HVAC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've used them before. They put two units in for me at two different homes. My old house had three units in it. It's a family owned business and they are exceptional.
Description of Work: They installed an upgraded three ton unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Kimberly T.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
Frankie,Terry,and Billy did an outstanding job!!!They braved the extreme cold to make sure that we would have heat. They were very professional. Awesome guys!!!
Description of Work: Heating unit replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert M.
11/2016
1.0
heating & air conditioning/hvac
  + -1 more
We ended up fixing the pipe by our self, our cost $17.39, but Butler billed the Home Warranty Company over $284.55 and they did nothing. PURE SCAM ARTIST
Description of Work: We had no heat for over a week and Butler never showed for 2 appointments. Once they finally showed they had not parts or materials on there truck. The Owner Matt Butler gave the excuse that the pipe needed had to be supplied by the gas company , Piedmont Gas, but upon calling them they stated that the line that was faulty was after their piping. This clearly shows Butler, it's owners, and their employees have no clue what they are doing. Do yourself a favor and call an HVAC contractor that actually knows something about HVAC work.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Butler's HVAC Service LLC
This was NOT the owner of the property, and work was NEVER actually performed here. This was a tenant who became overly irate due to the fact the Owner's Insurance Company (who we were hired by) sent us out to JUST diagnose and report findings. After discovering the tenant cut his gas line while mowing his yard (on the Gas Company's side), a full report was sent to the Owner and Insurance Company deeming the Tenant responsible for paying this since he was the one who cut the line. In the end we DID refuse to go back to this property due to the physical threats this TENANT was making to our employees. The actual owner of the property was very happy with our services that we were hired to do. Please reference our more accurate reviews by legit property owners.

Laura M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great. The problem wasn't what we thought it was. The technician explained everything and it turned out to be a smaller problem than we thought.
Description of Work: Air conditioning repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg K.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very responsive great diagnosis and repair in a timely manner
Description of Work: Replaced blower motor and checked ac pressures

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Shelvie O.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great. Mr. Butler came out and he is professional, courteous and honest. It was his honesty as to how to proceed with the problem that I most appreciated. He continued to be helpful until a final resolution was found. I would highly recommend Butler's HVAC to anyone needing this particular service.
Description of Work: We needed an opinion of how to proceed with an air conditioning/heating system.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelvie O.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
We are still in the process of procuring the equipment we need for this particular issue. It has gone very well and if we need more extensive service in the future, we will definitely contact Mr. Butler to perform the service we need.
Description of Work: I needed an opinion for a particular HVAC issue. Mr. Butler was prompt, courteous and professional. What we appreciated the most was Mr. Butler's honesty in his recommendation. He goes beyond the norm that we have experienced, in general, to provide helpful resources and information. At this time, he is still assisting us to find the equipment needed to resolve the situation. I would highly recommend Butler HVAC for anyone with a need for this service.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
went great, easy to schedule, quick service
Description of Work: Our system went out. Called Butler's HVAC and they had us fixed up in no time. They found the system low in freon, fixed the leak and charged it up. Havnt had any issues since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jamie M.
04/2016
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Great experience, considering the scenario. Very professional and they did a great job with the repair. The girls in the office are really great and were able to work us right into their busy schedule.
Description of Work: Butler's replaced our compressor in our heating and cooling unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Taylor C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
We were very pleased with everything. We called Butler's asking for a quote for a new Cooling unit. We spoke to Jamie (very nice girl) and she set up an appointment for the next day so their technician could come out and evaluate what we needed. Wonderful Technicians!!! They arrived right on time, company van & uniforms, these guys are the real deal! They explained all of our options to us, & gave us a fair price (we had multiple quotes). The actual install went seamlessly. They made sure to clean up after themselves as well. They even stayed after the job was done and test ran the system, just in case we had any questions. I would refer these guys to anyone wanting professional hvac work done!
Description of Work: Replaced Air Conditioning unit outside and coil under the home. We kept our existing furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

    Contact information

    614 Washington St, Whiteville, NC 28472

    http://www.butlershvacservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    31601
    Trade License Authority
    North Carolina

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Appliance Repair,
    Remodeling - Modular & Mobile Home,
    Hair - Replacement & Transplants,
    Mold Testing & Remediation,
    General Remodeling,
    Insulation

    FAQ

    Butler's HVAC Service LLC is currently rated 4.4 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Butler's HVAC Service LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Butler's HVAC Service LLC offers free project estimates.
    Yes, Butler's HVAC Service LLC offers eco-friendly accreditations.
    Yes, Butler's HVAC Service LLC offers a 5% senior discount.
    Yes, Butler's HVAC Service LLC offers emergency services.
    Yes, Butler's HVAC Service LLC offers warranties.
    Butler's HVAC Service LLC offers the following services: HVAC Installations HVAC Repairs
    We concentrate on everything HVAC !!

    Contact information

    614 Washington St, Whiteville, NC 28472

    http://www.butlershvacservice.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM