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Piano Emporium

Piano Movers, Piano Tuning, Musical Instrument Repair,

About us

Our Mission is to provide the musical community in the greater Asheville region with quality pianos, service and support. Treating each customer like an exclusive endeavor with special emphasis and attention to detail and to provide the highest level of satisfaction that will enhance every musical experience. We love what we do. We have 7 people all with special skills and abilities that contribute to our business. Additional address - 828 Hendersonville Rd Asheville, NC 28803. Cost is determined by the job.

Business highlights

26 years of trusted experience

Services we offer

New and Used Piano Sales. Custom rebuilding & refinishing of fine pianos, piano tuning and moving, antique piano specialists.

Services we don't offer

We do not repair electronic organs.

Amenities

Warranties
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Reviews

4.920 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-20 of 20 reviews

Carol A.
12/2019
5.0
piano moving
  + -1 more
Great job!! Plan to hire again for piano tuning.
Description of Work: Piano move

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

KIM L.
08/2017
5.0
piano tuning, furniture sales, piano moving
  + 1 more
Shane was recommended to me 3 years ago for piano moving by a local restoration expert. The price was very fair and most importantly the work was impeccable. Last year I had the opportunity to trade up my piano for a new one so I visited both locations and tried several models. This is a business with the highest standards of service, not only during the sale, but ongoing. I . continue to have Shane tune the piano. His standards are extremely high, and I give my recommendation with complete confidence.
Description of Work: Piano moving, trade in / purchase of new piano

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert W.
07/2017
1.0
piano moving
  + -1 more
See above.
Description of Work: I called to arrange moving my upright piano from my second floor apartment to a third-floor condo (no elevator) across town. They told me they couldn't do it; they don't do stairs. This seems a very strange limitation to their services. I'm not sure how you bill yourself as a piano mover, but can't move a piano up or down stairs.
Rating CategoryRating out of 5

Response from Piano Emporium
We apologize for the miscommunication on stairs as we can navigate some stairs however, moving to a 3rd floor can introduce many obstacles to include turning corners and flight landings. In some cases, we have even had to use a crane to handle a multilevel move. Each situation is different and sometimes we are unable to make it happen when steps are involved. The safety of our movers and each customer's instrument is our top priority. We appreciate your giving us the opportunity and hope that you understand that we are simply looking out for the best interest in safety for your piano and our movers.

cullen H.
03/2016
5.0
piano moving
  + -1 more
unknown
Description of Work: Very professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Laura P.
02/2016
5.0
piano moving
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donna W.
04/2015
5.0
piano moving, piano tuning
  + 0 more
unknown
Description of Work: Piano moving/piano tuning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

C. Jeffrey M.
03/2015
5.0
piano moving, piano tuning
  + 0 more
unknown
Description of Work: The tuner was on time. He electronically tuned the piano twice. We discussed some overtone difficulties, which he attempted to resolve. After some discussion, we decided that the sound was characteristic of the piano and could not be "tuned away." He was highly professional and delayed his next appointment to fully tune the instrument. The piano has retained its tuning for a good 10 days, which is unusual after such a long time between tunings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Laurie F.
01/2015
5.0
piano moving
  + -1 more
unknown
Description of Work: Moved an upright piano for me . . .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Charles K.
12/2014
5.0
musical instrument repair
  + -1 more
.
Description of Work: Complete refurbishment of 108 yr old Upright Grand Piano - external finish and internal works (new strings, felt hammers and related moving parts for each key). Extensive rework overall. Pickup and delivery of finished piano.||Excellent service, professional and prompt. Cost estimate was reasonable for extensive amount of service needed, and was accurate for total job. Only one minor addition added (after pre-approval by me). Totally satisfied with the reworked piano. Original time estimate of just under 7 months - returned a couple weeks ahead of time.||No "approximate cost" provided because every such contract would be unique and the cost will vary dramatically depending on the nature and extent of repairs needed and/or requested. I was very satisfied with the contract price quoted for my piano, and the professional quality of the services provided.|

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martha G.
10/2014
5.0
piano tuning
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro

Rolf W.
09/2014
3.0
piano moving
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
3.0


Bonnie P.
06/2014
5.0
piano moving, piano tuning
  + 0 more
unknown
Description of Work: He tuned my piano that had been neglected for several years. He did a great job and was very pleasant to have in my home. I am sorry I don't remember what the charge was but it was competitive with others and a good value

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ginny M.
06/2014
5.0
piano moving
  + -1 more
unknown
Description of Work: Moved my large Steinway grand piano from one home to another, including getting it down one interior flight of stairs. Handled it all very well. I will use them in the future for piano tuning, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

James D.
06/2013
5.0
piano tuning
  + -1 more
(writing this review a 2nd time because I recently joined the Asheville area and now it should be properly linked with the store)... Every experience I've had working with Piano Emporium has been good, from getting advice on restoring an old piano, to purchasing a piano, to tuning. Shane is extremely knowledgeable. He was very patient and really worked with us to find a great piano for our price range. We bought a used piano, and he was able to tell us about the mechanisms, sound, and advantages and disadvantages of every one he had in the shop. He followed up several times to make sure we were happy with everything, and we are.
Description of Work: Tuned my piano, replaced parts in the humidity control system. Previously I bought the piano from them (two years ago).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lauren B.
06/2013
5.0
piano moving
  + -1 more
This was my second move using this company, and I'll never call anyone else! The first time they moved my piano, they charged $175 to move from a first-floor to a street-level basement apartment (going down a few stairs). Just a few weeks ago I moved again and it cost a bit more to have three guys push it up the stairs to get it out (it is extremely heavy) and into another first-floor home. Both moves were completed in under an hour, driving less than a mile between homes. They are courteous, professional and prompt, arriving about 15 minutes early for both appointments. They have all the equipment and experience to provide an efficient and low-stress piano move. I can't recommend them highly enough! :)
Description of Work: Three people from Piano Emporium moved my 102-year-old upright "cabinet grand" piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Jennifer W.
04/2013
5.0
piano moving
  + -1 more
They sent 3 movers to a home of a friend in Black Mountain. The loaded an upright piano and took it to my home in Candler, NC. They were very careful and you could tell experienced in moving pianos. There wasn't any damage to the piano. They were very fair and honest in the pricing. The quote over the phone was approximately $200. This was give or take until seen by the movers. It also depended on the amount of steps the movers would have to climb carrying a 700 lb. piano in the event they could not use the ramp off the truck. I have 12 steps entering my house from the front yard. They movers decided the best way was to walk a longer path up a slight incline through the back of the house. They avoided the upcharge which was very fair. They did was best for the me, the consumer.
Description of Work: The folks at Piano Emporium are very polite on the phone and prompt returning calls. We are very pleased with the service. The estimate provided was accurate. The movers arrived on time and were professional. They were very careful with the loading and transport of an upright piano. I would definitely use them again and highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

James D.
10/2012
5.0
furniture repair, piano tuning, musical instrument repair, piano moving, furniture sales
  + 3 more
The staff is very friendly, and they know what they are doing. They not only sell pianos, but restore them, so they know them inside and out--very helpful when it came to picking out a used piano--they knew the quirks of each one, why each one sounded a certain way, etc. Shane worked diligently with us on advising a possible restoration and then later to find us a great piano that fit our budget. They follow up, too, to make sure you are happy. Delivery was quick and they were very careful with the instrument. Highly recommended.
Description of Work: Bought a used piano here. Also had the piano tuned later on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Keith K.
05/2010
5.0
piano tuning
  + -1 more
We were looking for an upright piano for our daughter and wanted a good sound but didn't want to pay an arm and a leg for a new piano. The Piano Emporium specializes in refurbishing pianos. They were very responsive to our price range and showed a good understanding of our needs. I called them in early- mid December with only a couple of weeks before December 25th. We looked at the pianos recommended online before going to Weaverville to see them. We sealed the deal and they worked around the biggest snow storm in 50 years to get it to us by Christmas. It is a beautiful instrument and a well-loved member of the family. The owner's son even came to help out! They have fulfilled every promise. I would recommend the Piano Emporium without reservation.
Description of Work: We purchased a refurbished Yamaha U3. We had a huge snow which delayed delivery. They were determined to deliver in time for Christmas especially since they knew it was a surprise for our daughter. Everyone we worked with were very professional and responsive. The service included a free tuning which was completed on May 10, 2010. This piano is beautiful and has the most extraordinary sound. I would definitely recommend this local company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

lee anne M.
04/2010
5.0
piano tuning
  + -1 more
This was an excellent experience. Making the appointment was easy, he arrived on time, and completed the work promptly. He provided good feedback about future tunings. Most impressively, he fixed the broken music rack (which I had been told by a previous piano tuner could not be fixed) and did not charge me. Shane is pleasant, knowledgeable and professional.
Description of Work: Shane came to our home, tuned our piano and fixed the broken music rack on the piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Liz B.
08/2009
5.0
piano tuning
  + -1 more
The piano was delivered from NY in a moving van when I relocated to NC. The owner waited on a day off for many hours for the truck to arrive and help direct unloading at the shop. I had requested the piano be refinished in a shorter period of time so I could surprise my mother with the newly finished piano, it was hers originally, and they met my delivery date. The piano looks brand new, or better! After the piano was delivered I had a stuck key, which they promptly came to the house to check out. It was actually not stuck when they arrived due to my turning on my AC during hot August days and this remedied the problem. I am thrilled to have found this gem of a shop, who not only restores pianos, sells new and old pianos, tunes them but offers lessons. I will be a customer for as long as they are in business.
Description of Work: My upright piano was in need of refinishing; the piano was completely refinished, the brass polished to gleaming and a darker stain applied to improve the look of the piano.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

    Contact information

    285 N Main St 5, Weaverville, NC 28787

    www.pianoemporium.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 6:00 PM
    Tuesday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 6:00 PM
    Thursday:
    11:00 AM - 6:00 PM
    Friday:
    11:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Piano Movers,
    Piano Tuning,
    Musical Instrument Repair,
    Furniture - Sales,
    Furniture Refinishing and Repair

    FAQ

    Piano Emporium is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 11:00 AM - 6:00 PM

    Tuesday: 11:00 AM - 6:00 PM

    Wednesday: 11:00 AM - 6:00 PM

    Thursday: 11:00 AM - 6:00 PM

    Friday: 11:00 AM - 6:00 PM

    Saturday: 10:00 AM - 2:00 PM

    Piano Emporium accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
    No, Piano Emporium does not offer free project estimates.
    No, Piano Emporium does not offer eco-friendly accreditations.
    No, Piano Emporium does not offer a senior discount.
    No, Piano Emporium does not offer emergency services.
    Yes, Piano Emporium offers warranties.
    Piano Emporium offers the following services: New and Used Piano Sales. Custom rebuilding & refinishing of fine pianos, piano tuning and moving, antique piano specialists.
    We do not repair electronic organs.

    Contact information

    285 N Main St 5, Weaverville, NC 28787

    www.pianoemporium.com

    Service hours

    Sunday:
    Closed
    Monday:
    11:00 AM - 6:00 PM
    Tuesday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 6:00 PM
    Thursday:
    11:00 AM - 6:00 PM
    Friday:
    11:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM