HAYWOOD BUILDERS SUPPLY CO

The problem we have is with the ethics of the company. Steve Haywood, owner of the store, has threatened to place a lien on our home under construction despite the fact that we are 100% paid in full for all materials purchased. When I questioned him about this, I learned that he applied my payments to a different overdue account under my contractor's name. I have a solid paper trail showing payment of each and every invoice we received. We paid the contractor, Haywood applied the funds to the wrong account. Despite my repeated attempts to get Mr. Woods to rectify this situation, I was told that they can't recover the funds from this other home owner so they are doing what they need to bring in the money!!! WHAT?? What kind of business does this??? Steve Haywood told me directly that he "has 2 kids in college and employee mouths to feed" and would do what it takes to recover his past due accounts. Regardless of the fact that we are 100% paid in full! I am stunned, appalled and outraged at this business and would NEVER recommend using them for any type of project. If this is how they do business, stay away. Completely unethical. He needs to go after the customer who did not pay, or the contractor, but definitely not subsequent customers who paid in full to recover his losses.

unknown

The day of the estimate was a breeze with the rep arriving on time and gathering the information for the new door. Installation day found the technician on time, ready to work, efficient in the installation, and leaving the house with us admiring the beautiful new door and how wonderfully clean he left the work site. Overall, a great experience!

unknown

Technician arrived promptly. Diagnosed the problem, but didn't have the spring in stock. Ordered it and replaced it a week later. The replacement went well and the door works fine.

I am expecting to pay a little more considering the works that they have done. I was impressed with the outcome, they were almost perfect.

They took care of everything relating to the garage door, so that my daughter could use it. They are one of the few that have versatility in their business. You can use them for many things. They subcontract their jobs, if they don't do it within the company.