Dry Master Carpet Care

The work was done very well. We are pleased for sure.

As always, my rugs were smiling after their dry bath. Love this technique. Joe usually cleans and uses a special cleaning technique to clean my rugs. The runners are usually taken to our garage, laid out, cleaned and then placed in the house to dry in about an hour to the touch. Our larger rug is cleaned in place (Joe and assistant moves our dining table ) and again in about an hour it is dry (damp to the touch, not wet). We have used Dry Master for a few years now and are very happy with the results. Him coming to the house is a real bonus for us. Also, Joe and his assistant are prompt and will call when they are delayed (not often) for some reason or other. Nice.

They arrived on time and their work was very professional. Completed work in one hour. I was impressed with the process they used with the quality of the result. Very pleased!! I will definitely call them again as the need arises, and will gladly recommend them to others.. Jerry Senn

Great product and well explained very professional

Fantastic job! They fitted me in and stayed late to finish the job. I highly recommend them, professional and their system really cleans plus low oder and quick drying. Of course no system is great without the operators and Joe and Daniel did a great job

It was great. They were professional, prompt and through in their services performed. The cleaning method that they use is environmentally, people & pet friendly. There is very little water used in their process so the carpet is dry to the touch and ready for use immediately after they were finished. My carpet looks and feels great!! There was no odor at all. Will certainly hire them again and will recommend them to my family & friends!

Everything went so perfect. A great job was done, and the wonderful clean carpet was such a joy. I could not ask for any more from this provider, and personality and professional were great. It is a joy to have someone come in and do a service like this, that is friendly, spoke with us as he worked, but, did not just stop and talk and waste time. No, not at all. He actually remembered being here for carpet cleaning two years ago, and remembered how I liked it done. I can not say enough for how pleased we are with this companyl

Joe was very courteous and punctual. The green cleaning process he used made our old carpets smell fresh and clean, and look great. It was extremely convenient because it was done in the home and I didn't have to take the really large carpet somewhere else. An hour for the process, then an hour to dry. Super quick and effective. One of the carpets was bought on consignment and had a horrible odor that was smelling up the room. Joe worked on it top side up and upside down, and now the bad odor is completely gone and replaced by the fresh natural fragrance of his product. I will definitely use this company again when I need my carpets cleaned.

Very trustworthy and professional. Highly recommend.

They do a great job at a fair price. They communicate well which allows me to manage my property from long distance. Highly recommend.

Joe arrived on time, and took a look at the sofa. It wasn't very dirty, but had been in use for four years with two cats in residence. Joe said that it would clean up perfectly, and went to get his equipment. It took about an hour, and the sofa was barely damp; it dried in about an hour or so. The sofa was perfect, even all of the cat hair was gone! He said he would return at no charge if we noticed anything that needed additional cleaning, but of course he didn't need to come back. Our house had a pleasant fresh clean smell for a few days after we left. Joe even sent me a thank you card, which I was really impressed with. I would most certainly use this company again, and highly recommend them.

Dry Master arrived on time, were very courteous and professional. They did an excellent job of cleaning two extra-large, and extra-dirty recliners. (My dogs do love their creature comforts, and are not above taking a bone up onto "their" recliners to gnaw on--especially if I'm not home to supervise.) I was very pleased with their work, and will certainly have them back again.

Except for the arm rests, our sofa was relatively clean. He used excessive water (or cleanin soluton) and said the drk spots would dry clean in aout 1 1/2 hour. 5 hours later the sofa seating area was still wet and required towels to sit on.Seating area was sry he next day. The sofa arms are still dirty looking

Absolutely exceptional. They use some sort of a process that drys fairly quickly and does not damage the hardwood floors under the area carpets. They were easy to work with, set up quickly, kept busy and cleaned up after themselves. They answered all questions. The job was thorough and the carpets look GREAT. This was a father and college age son. They are polite, easy to work with and flexible. The father has been doing this type work for 26 years. We highly recommend them. They personify the best!!!!

Appointment was made with Joe for arrival to be between 9:30-10:00am. When no one showed up, I called at 10:30 and spoke to an older woman at the number and she said Joe and his wife were on their way and that they gave a one hour window not 30 mins. new information for me. However, moments later she called me back to say they were lost. Later, I talked to Joe on the phone and they apparently didn't know where they were and no where close to my home in Fairview. I'm not sure what he was using for navigation. They finally arrived after 11:45am. Based on mapquest, driving time is approximately one hour from their address to my home. I showed them the rooms and asked Joe if they wanted me to point out the soiled spots that concerned me, and he said no, they would do their normal cleaning process. He didn't elaborate or seem concerned. When they were done, they did not walk thru with me or ask if I was happy. I took it upon myself to walk around and then pointed out that some of the soiled areas still seemed untouched, and he said let it dry for a few hours and it should be gone. He did not offer to look at the spots with me. He did not contact me back later or the next day to see if I was happy with the results. There was no change, and honestly the carpets did not look any cleaner than before they arrived. I sort of expected a follow up call, but nothing. I called them back a week later to let them know that i was not happy with the cleaning. They were in Florida on vacation so he said he would come by when he was back in town. He called to tell me he would be in the area on a Thursday and wanted to come by. I initially agreed, but I had other plans already that ended up being a conflict so I let him know via email the night beforehand. I did not get a reply and have not heard from him again to try and remedy the problem. I delayed writing this review to see if he would contact me again. In all honesty, I could not recommend the work of this company based on my experience. I was able to clean up most of the soiled areas with an over the counter carpet cleaner which again makes me wonder about the quality of the carpet cleaning product this company is using. Update 6/23/2014: I checked for any follow up emails prior to writing my original review, I also just verified that I have not received any email response or offer from Dry Master Carpet Care to return to try and remedy the problem. They have my contact information if they are interested in trying to remedy the situation, as of today I have not heard anything from them.

The company was very responsive. They came quickly and were on time. They cleaned the carpets in one bedroom, a hallway, and our stairs. They did a very good job on the hallway, and an amazing job on the stairs. However, the bedroom carpet still has all the stains we wanted removed. These are not industrial stains or anything out of the ordinary; all of the dozen or so stains that were there remain. I did not discuss with the company, nor was I present when the service was done, so in all fairness I did not ask the company to rectify matters. Given their reputation, they probably would have. I just think for $150, cleaning just one bedroom, one hallway, and stairs... for that high price I would have expected the stains to have been removed. I would probably go with another company next time, but I still appreciate the service that Dry Master provided. It was a solid B. Had the stains been removed, I would have given them an A across the board.

This was an excellent value and service for the price paid for this 'deal'. The owner was very professional and friendly with a desire to do the job to the best of his ability. I would definitely use this provider again and will recommend his company to my network of associates.

They did a great job. They got out stains I didn't think would come out. They were prompt and got the job done. I liked that the carpets were not wet and we didn't have to wait long to replace the furniture.

Cleaned 3 bedrooms, family room, stairs and hallway.

My experience was fantastic! They were very good and I appreciated their work.

but not even small items on the floor were removed to clean under. The description of service said that light furniture moving was included. I moved dining room chairs and a small recliner myself before he arrived. I asked for two small bedrooms to be added and the reasonable price for those was $30. Even an inflatable exercise ball under a card table was not moved but was cleaned around. The office chair on wheels was not moved, nor was a plastic file box on the floor. I found this "cleaning around things" that could have easily been moved to be highly unprofessional and a disappointment. The areas that were cleaned did come clean, but no better than a steam cleaner. There was a feel of little particles in the carpet. I would not use this service again and will return to Steam Master next time. The gentleman that did the work was very nice and polite, however.

The service was fine. They were prompt, on time, and did great work. They did not wast anytime and worked very efficiently. I was pleased with the results and the price was good because of the Big Deal.

Carpet was quite soiled in some areas, especially stairs, and they did a fantastic job! Very professional and one added convenience for me was that they use PayPal for payment. In addition, they honored the Angie's List coupon for 25% of which was posted, even though it said "summer special". We will definitely use them again!

Father and son arrived, brought in equipment, and showed us the cleaning product, since one of us has asthma. The product was explained to us, the proceeded with first vacuuming well, then the cleaning. No major furniture was moved as the carpet was cleaned in the walking areas. The carpets looked wonderful. The stairs were a mess and they got them very clean. Dried quickly and orange odor was minimal. Very pleased with outcome, and would hire again.

came on time: cleaned carpets and rugs at the same time ( had double equipment) and were thorough, efficient, ands did a very good job. I will definitely use them again.