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Doug's Plumbing

Plumbing, Water Filtration and Softening, Water Heaters,

About us

We are Doug's Plumbing. A family owned business, with over 30 years of experience. We have low overhead, this way, our savings can be passed on to you, the consumer. Starting our business was based on three values: quality work, affordable pricing, and giving back to our community. Our advertising is minimal, most by word of mouth. We appreciate all referrals and referrals are rewarded. We do everything from installing water heaters, traditional and tank less, repiping your home, installing dishwashers, to replacing toilets, rebuilding toilets and fixing faucets. We are remodel and installation specialists as well. You name it, we do it. If we don't do it, more than likely we know someone who does. We are a water treatment specialist and a member of the Water Quality Association. We offer emergency services for sewer back up, clogged drains, burst pipes, frozen pipes, etc. Anything you consider your emergency. Please visit us on Facebook at the link on our page; each week we do a "Helpful Hints" that covers a different topic each week. Our greatest value is you! The customer! Without you, we wouldn't exist. We thank you, whole heartedly.

Business highlights

9 years of trusted experience
Emergency Services Offered

Services we offer

Residential plumbing and repair's, new install's and fixture change outs. All water heater installs including tankless and repairs. Leak repairs. Water filtration and water softeners new and repairs. Reverse Osmosis, UV light protection. 24 HR Emergency service. Sewer and drain cleaning. We are an authorized Rinnani Tankless water heater dealer.

Services we don't offer

Well Drilling

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.043 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
2%
2
0%
1
5%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 43 reviews

Kaitlin M.
09/2019
1.0
water heater repair
  + -1 more
They asked for pictures of the area where the hot water tank would go. I sent these over same day. I checked in a few times over several weeks and never got a response. They finally called me back several weeks later to say they hadn’t forgotten about me and would get back to me with an estimate. I waited a few more weeks and still haven’t not gotten a call back from them despite leaving a few voicemails.
Description of Work: We called to get an estimate on a new hot water tank.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Patricia S.
04/2018
5.0
plumbing
  + -1 more
He was quick and did an excellent job
Description of Work: bathroom sink install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Michael B.
01/2018
3.0
plumbing
  + -1 more
Doug was courteous and open, but pricing is a little steep.
Description of Work: My water pressure regulator needs replaced, it's a $50-60 part. I called Doug based on the reviews to get a quote. I was told it would be $350 plus a service call fee, pushing the repair to over $400. I called another place with the same reviews and recommendations from my neighbors - the other gentlemen quoted me between $150-200 depending on the type of valve, plus tax. I went with the lower cost.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
5.0

$420

Response from Doug's Plumbing
[Member Name Removed], your price was given based on the information you provided me over the phone. All the box stores PRV range from $52.00-$139.00. per their websites. I had not seen yours or been to your home. I also had stated this item if installed by us has a 5 year warranty. Every company has different prices for the products they install. I found it hard to believe you would post a review when no work was done by my company.

Ann W.
01/2018
1.0
plumbing
  + -1 more
Doug quoted between $400-$500 to install the new gas line. He offered a lifetime warranty on parts and 1 year warranty on labor. Was the best quote of the 3 I received, so we agreed he would come at 9 am on 01/25/18 to do the work. I waited 1 1/2 hours and he never showed up. I received no call from him. I called him and his wife told me that he had problems with the garage door opener at his house that morning, claimed he called me and got no response, so went on to his next appointment of the day. I received no voicemail or missed calls from him. He simply never showed up to do the work. Not punctual or professional, and clearly unreliable. Would not recommend him to others.
Description of Work: I needed a new gas line installed to service a new gas cooktop which replaced an electric cooktop.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$450

Response from Doug's Plumbing
First and foremost the call that was made to [Member Name Removed], was met will a recording that the Verizon customer could not be reached at this time. The call was made. The spring broke on the garage door, & we were unable to to open it. In a panic of course, we tried everything to get it open, yet failed. We moved on to Plan B and I called [Member Name Removed] first thing. [Member Name Removed] called the office, clearly irate, stated she was on a conference call this morning and stated she didn't receive a call from our company. The dispatcher had no chance of getting a word in edgewise, she continued to insult and hung up on the dispatcher. This is not the customer base we wish to have. We have excellent reviews, an excellent retention rate and truly wish [Member Name Removed] the best in finding a plumber that can meet every whim she has. This was not an emergency call, as we would have re-routed another technician. We always give a 2 hour window and obviously she had forgotten that mere tidbit of information.

Linda T.
01/2018
5.0
plumbing
  + -1 more
We had a pinhole leak on the kitchen ceiling. We reached out to Doug's Plumbing among many others. Doug's plumbing responsed pretty fast and they gave the most reasonable quotes aside from their stellar reputation in Angie's list. I usually don't give reviews, but I'll feel bad if I don't leave one. Doug gave good work and was really nice. Hard to find combination nowadays. He spent time explaining to us what to tell the sheetrock guy tomorrow, even though it's not his job. We can tell that they really want a repeat customer, and they have one. Like they said, they don't spend much on advertising, but a word of mouth. Here's ours. Thank you very much for an easy deal!
Description of Work: Pinhole leak pipe replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John S.
12/2017
5.0
plumbing
  + -1 more
The entire process was extremely easy. Great service and great work. I'd definitely recommend working with them.
Description of Work: I had a toilet replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Drew F.
11/2017
5.0
plumbing
  + -1 more
Excellent install of toilet and removal of old fixture
Description of Work: toilet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lori G.
11/2017
5.0
plumbing
  + -1 more
Very smooth I will definitely use them again. Good price, friendly service, prompt appointments, and he was experienced I felt confident in his ability.
Description of Work: We had our kitchen faucet changed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Doug C.
10/2017
5.0
plumbing
  + -1 more
Doug and his helper were competent, friendly and got the job done. I would contact them for any plumbing need.
Description of Work: Leaking toilet at base. Needed to replace the wax gasket.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Donnika K.
10/2017
5.0
plumbing
  + -1 more
Doug did an excellent job. The transaction, scheduling, and repair was done seamlessly without any issues. He was extremely kind and made it clear that we could reach out if anything went wrong (which it did not). Would definitely recommend him to others and use his business again.
Description of Work: Installed a kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review. We are available 24 HR'S for all your plumbing and water treatment. Thank you again for calling Doug's Plumbing.

Kelly C.
09/2017
5.0
plumbing
  + -1 more
Doug arrived on time, was very friendly and professional. He was quick and the costs was very reasonable.
Description of Work: Kitchen faucet installation and replaced needed piping for new kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review. We are available 24 HR'S a day for all your plumbing needs.

Pia J.
08/2017
5.0
Doug came to my house and told me what needed to be done. He returned to my house the following week to perform the work and connect my dryer. He worked quickly and was very respectful. I would absolutely hire him again. Very easy to work with and very kind.
Description of Work: Installed gas regulators and a gas line to the laundry room for dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$450

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review. I was happy to install your gas line for your dryer. Please let us know if you need any other plumbing repairs. Thank you again, Doug McVey

Joe H.
07/2017
5.0
plumbing
  + -1 more
Terrific!! Nothing but high praise!!
Description of Work: Toilets repaired and faucet installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review. It was great meeting you and repairing your plumbing issues. Let us know if you need us in the future.

Becky S.
07/2017
5.0
plumbing
  + -1 more
Excellent. DOUG and his wife who does scheduling are both very nice. Doug does a very good job. Price is very reasonable.
Description of Work: Install kitchen faucet. Fix outdoor faucet. Fix toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

AL W.
07/2017
5.0
plumbing
  + -1 more
I work from home and am on and off calls all day long so its difficult sometimes to time services around my schedule. Timeliness and efficiency is paramount. Having said all of that, the gentleman that came to my house was not only courteous, friendly, personable and professional, he was also refreshingly honest. He did an excellent job! He was thorough and worked very quietly and quickly. He was in and out in no time. Also, I overpaid him in error and when he discovered it after leaving, he promptly called to bring it to my attention. He reminded me that I had paid online via Angie's List and that I didn't owe him. He mailed the check back to me and now all is well. I will use this company again because of his integrity, the quality of his work, and his professionalism.
Description of Work: Plumbing services including installation of faucet, handles, drain, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michelle H.
06/2017
5.0
plumbing
  + -1 more
perfect. he was professional. And very personable.
Description of Work: My dishwasher flooded and he responded right away. he explained the problem and fixed it .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review of our company. Let us know if you have any other plumbing repairs. Thanks again, Doug McVey

SANDY W.
06/2017
5.0
water heater repair
  + -1 more
He was timely(next day service) professional and friendly along with being reasonably priced.
Description of Work: We had an old water heater (1988) that was leaking and needed to be replaced. His estimate to do the work was almost half what another plumber quoted me. He replaced the hot water heater, brought things up to code, and hauled off old water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Response from Doug's Plumbing
Thank you [Member Name Removed] for your review. We pride ourselves in bringing quality service and affordable rates to all. Please call us in the future for any plumbing repairs. Thank you again, Doug

Peg K.
06/2017
5.0
plumbing
  + -1 more
Was able to quickly schedule a day to have this done. Arrived on time and completed job quickly.
Description of Work: Two faucets installed in bathroom after having granite installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Doug's Plumbing
Thank you [Member Name Removed] for the positive review. We were happy to install your faucets and are here for all your plumbing repairs and installs. Thank you again, Doug McVey

Dipin C.
06/2017
5.0
plumbing
  + -1 more
They were pretty good. Very professional and on time. They got the job done without any nonsense.
Description of Work: i used Doug’s Plumbing multiple times. They replaced three toilets for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Doug's Plumbing
Thank you [Member Name Removed], for your review. As always it was our pleasure to work with you and complete your plumbing repairs.

Sylvia N.
04/2017
5.0
plumbing
  + -1 more
Doug and his wife are very nice people. He answered the phone immediately and as soon as I clicked his coupon,on this site, I received a call from his wife setting up my install. Doug is professional, very friendly and installed my new faucet with no issues. I like using a small local contractor! His coupons are good deals! I encourage everyone in the area to call him. I will call him again as a new need arises!
Description of Work: Kitchen faucet install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doug's Plumbing
Thank you [Member Name Removed] for the review, it was a pleasure meeting you and we are always available if you need us again.

Dale P.
04/2017
5.0
plumbing
  + -1 more
Doug McVay is his name. They inspected water lines coming into the washing machine, he replaced those valves. He ripped out tub and replaced with walk in shower. We had an real old rusty shut off valve to the main water line, he replaced that. All excellent work. Plumbing is a high price thing no matter who you go with, but he was real fair with us. He did a good quality job. I did not compare other prices. The last job he did give me a discount since he'd done so much work for us prior. Excellent quality, very good job. They give you some thoughtful input that is appreciated. He is our main guy if we need anything other work done.
Description of Work: They inspected water lines coming into the washing machine, he replaced those valves. He ripped out tub and replaced with walk in shower. We had an real old rusty shut off valve to the main water line, he replaced that.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Elizabeth D.
03/2017
5.0
plumbing
  + -1 more
Perfect! Worked efficiently and was very friendly. Will hire again for my plumbing needs!
Description of Work: Toilet installtions

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Joshua A.
03/2017
5.0
plumbing
  + -1 more
Doug was very professional and helpful. Installed the new faucet in under 30 minutes. The best part was they were willing to work around my schedule!
Description of Work: Installation of a faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doug's Plumbing
Thank you Mr. [Member Name Removed]. It was a pleasure meeting you and serving your plumbing needs. Please continue to call on Doug's Plumbing for anything you may have in the future. We are here to serve our customers.

DEREK B.
03/2017
5.0
plumbing
  + -1 more
Doug did a great job. He responded quickly so that the faucets could be installed before a kitchen painting project. I am very pleased and will call Doug for future plumbing projects.
Description of Work: Installation of kitchen faucets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Doug's Plumbing
It was a pleasure working for you Mr. [Member Name Removed]. I look forward to another project with you. Welcome to your beautiful new home. I am positive you are going to love this area. Reach out to Doug's Plumbing anytime you need us. We are here 24//7.

Sheri S.
03/2017
5.0
plumbing
  + -1 more
Doug went above and beyond. Faucet was installed quickly and works great. Would definitely recommend him to friends/family.
Description of Work: Kitchen faucet replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Doug's Plumbing
It was a pleasure to meet you Ms [Member Name Removed] and to serve your plumbing needs. We have 24 hour service, feel free to call when you need us. Thank you for calling Doug's Plumbing!
    • 1(current)
    • 2

Contact information

South Charlotte Area, Waxhaw, NC 28173


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
33446
Trade License Locale
Waxhaw
Trade License Authority
State of North Carolina
Trade License Expiration
12/31/2019
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Filtration and Softening,
Water Heaters,
Drain Pipe Installation,
Wells and Pumps,
Drain Cleaning,
Sewer Cleaning

FAQ

Doug's Plumbing is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Doug's Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Doug's Plumbing offers free project estimates.
No, Doug's Plumbing does not offer eco-friendly accreditations.
Yes, Doug's Plumbing offers a 5% senior discount.
Yes, Doug's Plumbing offers emergency services.
Yes, Doug's Plumbing offers warranties.
Doug's Plumbing offers the following services: Residential plumbing and repair's, new install's and fixture change outs. All water heater installs including tankless and repairs. Leak repairs. Water filtration and water softeners new and repairs. Reverse Osmosis, UV light protection. 24 HR Emergency service. Sewer and drain cleaning. We are an authorized Rinnani Tankless water heater dealer.
Well Drilling

Contact information

South Charlotte Area, Waxhaw, NC 28173


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM