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Start Fresh Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning,

About us

Family owned & operated. Additional e-mail - startfreshcleaningservice@earthlink.net. Additional contact name - Jane Keith.

Business highlights

20 years of trusted experience

Services we offer

Cleaning - rooms, dust & all surfaces, ceiling fans, knick-knacks, picture frames, blinds, window sills, wood molding, light fixtures, TV's, mirrors, mop floors, vacuum carpets, bathroom & kitchen area.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Senior Discount

$25.00



Accepted payment methods

Check

Photos of past projects

Reviews

4.312 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
4.2
value
4.4
professionalism
4.2
responsiveness
4.1
punctuality
4.2
Showing 1-12 of 12 reviews

Jeff H.
11/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeff H.
11/2014
4.0
house cleaning
  + -1 more
They text me before they come. I had to change my service and I did not have any issues with that. They do good work when they are here. I do think their prices are a little high.
Description of Work: I use them monthly for house cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Robin G.
09/2014
4.0
house cleaning
  + -1 more
very well. It took a couple visits and a few discussions concerning communication to get the schedule firmed up (hence the ratings for punctuality and responsiveness). But the last 2 visits were on time, and completed in a timely manner. Hopefully this continues, and ratings on these points will improve!
Description of Work: cleaned residence.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$140

Nina J.
09/2014
5.0
house cleaning, floor cleaning
  + 0 more
They do a great job of general house cleaning. Floors are always clean and they do a consistently nice job of dusting and cleaning bathrooms. They are thorough, quick, and reliable. The staff is always very pleasant as well. I have used their service for several years and I have always been very pleased with them.
Description of Work: General house cleaning every other week

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105

Robert S.
09/2014
5.0
house cleaning
  + -1 more
I have been a loyal customer of Janes for 3 years now, her teams are always professional and provide a great cleaning services. She is very flexible and has been able to accomidate the most insane of my scheduling requests.
Description of Work: Start Fresh does most of my house including Kitchen 3 bathrooms and master suite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Charlie G.
09/2014
5.0
house cleaning
  + -1 more
Does an excellent job cleaning the house. They come as scheduled and the house is very clean when they are finished.
Description of Work: Cleans downstairs of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Charlie G.
12/2013
5.0
house cleaning, floor cleaning
  + 0 more
We're very happy with the service. It's really nice to come home to a squeaky clean house at the end of the day. We got the service info from Angieslist and we're very happy we did. They're on time and very hard working. I would definitely recommend them to anyone looking for a really good housecleaning service.
Description of Work: Complete housecleaning. Kitchen, bathrooms, floors and bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Deidra P.
09/2012
1.0
house cleaning
  + -1 more
they got my name mixed up with someone else and didn't show up when scheduled and then didn't have an ETA. Once they arrived they did what I asked however took the paint off several areas and didn't tell me. When I found it the owner said she would come out and paint it but of course I would want a professional not a made to do the painting. They did not offer to pay for the fix or anything. The visit cost me more than the cost of voucher.
Description of Work: I bought a voucher for this service. Something I needed done was to wash the baseboards. They used a grout brush for that and scrubbed some paint off. When I called the owner she was rude and said she would come paint it. Seeing how that is not her area of expertise I obviously didn't want her doing that. Terrible customer service. The ladies that came out were nice and professional however. I give them an F because of the owner's rudeness and unwillingness to fix the problem.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$60

Response from Start Fresh Cleaning Service
Unfortunately, coupon purchases do not allow enough time to clean as much as clients desire nor can we visit the client prior to providing 2-3 hours labor cleaning their home when over 300 coupons are purchased and service is expected to all within 30 days. Start Fresh Cleaning Service will never do another Living social or groupon coupon as this type of business does not allow us to review the clients expectations prior to cleaning. We meet with every new client to review their expectations to ensure we provide satisfactory service. Every home is unique which we identify with and create specific profile to ensure special handling. For example, some do not want dusting spray on certain tables, some require only specific rooms maintained, sometimes pets are located in laundry rooms or are to be let outside then back in on our way out. We can adjust our cleaning to their needs.

Tom M.
04/2012
5.0
house cleaning
  + -1 more
They have done a fine job for us. They are very trustworthy and seem to be very responsive in following up to ask what they can do to improve. They were very thorough and I didn't have any issues.
Description of Work: They came out and did a lot of detail cleaning. They cleaned around the ceilings, around the windows ans sills, the bathrooms in and around the toilets and showers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

greg R.
09/2011
2.0
house cleaning
  + -1 more
I bought a voucher for cleaning services through Living Social for 3 hours of house cleaning from this company. I had a difficult time scheduling the appointment because the owner was overwhelmed with the response she had gotten from the ad. No problem, I can be flexible. When the appointment finally got made, I left instructions for the maids to call me before they arrived so I would be home. They called when they arrived and so spent 20 minutes waiting for me to get there and I spent 20 minutes rushing like crazy to get home to let them in. As I had paid for 3 hours of cleaning, she sent 2 women to clean for 1.5 hours. The job they did was not very thorough, they swept dirt from my bathroom out on the carpet and never vacuumed it up, and some rooms they never went into. I don't have a very big house and I would expect that two women cleaning for an hour and a half would have at least managed the basics of sweeping/vacuuming and dusting, but aside from my spotless refrigerator, I couldn't tell that they had been here. Also, I asked them to clean the oven and the woman said she could spray the oven cleaner in, but I would need to wipe it out because they wouldn't be there long enough for it to work. Not having to do it myself would be the reason I hired them. I also repeatedly asked them to wash my baseboards and woodwork and they never did. And on top of it, they left 15 min.s early (for a total of 30 minutes I paid for that I did not get.) If the two of them had watched my children for the 3 hours that they were supposed to be cleaning, I could have gotten my entire house cleaner than they did. I had asked the owner to come back for a quote for regular cleaning services, and we made an appointment for the following Monday. Instead she put me down in her calendar for a cleaning rather than a consultation, and when she called to find out how many people to send, she realized what she had done. Unfortunately she could not meet at the scheduled time, so we scheduled another meeting for Sat. morning at 11. At 11:15 that Sat. my phone rang and she told me she was sitting in her office confused because she had me down for a cleaning on Monday but she thought she remembered us talking about a consultation. At that point, I had had enough and told her not to bother with the consultation. If I can't rely on her to get to my house to get my business, I don't think I want to rely on her to keep my business. Professionalism was not the strong point of our interaction.
Description of Work: Cleaned Kitchen (appx. 220 sq. ft.): Swept/damp mopped floors, cleaned microwave, sprayed oven cleaner in oven (but did not wipe out), wiped down stainless steel appliances, wiped counter tops. Cleaned 2 bathrooms: Swept/washed floors, cleaned tub, cleaned sink, wiped down chair-rail. Swept/washed dining room floors. Vacuumed family room area rug, vacuumed window frames. No dusting was done, with the exception of the family room rug no vacuuming was done, my bedrooms were not touched, nor was my playroom, my kitchen sink was not cleaned, none of my blinds were done.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$65

Amanda H.
09/2011
5.0
house cleaning
  + -1 more
Loved it!! Hope to hire them again!
Description of Work: I bought the Living Social coupon for a 3 hour cleaning service. I am sooooo happy I did! I'm a clean/neat freak. And I've never had anyone professionally come into my home before. So, I was hesitant. But I'm so glad I finally took the plunge, because being able to focus my time on more important things for my job and business (while the house was getting wonderfully clean!) eased my mind and made my day so much more productive and enjoyable! Jane, the owner, came out prior to the actual cleaning to do a walk through and understand what I really need and want. She was very open with listening to my needs and what type of products I wanted used in my home. Kelly, who did the actual cleaning, was amazing. Not only was she so polite and sweet, but she did a fantastic job. I am so pleased, that I now need to find a way to have Start Fresh Cleaning come 2 times a month. Jane was so helpful, and very willing to work on a price that works for both of us. I hope that my husband and I can do this, because I'm wishing I would have started hiring someone a long time ago! You can't go wrong with Start Fresh. At least talk with Jane, have her come out, and decide for yourself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Jenny R.
06/2011
5.0
house cleaning, floor cleaning
  + 0 more
I purchased a deal through LivingSocial.com for 3 hours of cleaning service for $65. This is 58% off the regular rate, which is $180 for three hours. When I called to schedule the service, the woman was very friendly and helpful. They were quite busy, due to the popularity of the LivingSocial deal, but she worked with me to fit me into her schedule at the earliest possible time. She asked me to prepare a prioritized list of cleaning tasks and informed me that 2 girls would come to my house and work for 1 1/2 hours each. They arrived within the allotted window and I gave them my list. I was honest and let them know I really only thought they'd get through about half of it. They shocked me by completing the entire list and finding a few other things that needed to be done as well. They did a very through job. My house was spotless and smelled wonderful. I would love to use this service again, on a more regular basis. Since I got such a great deal, I'm unsure that I'd be able to afford the service at the full price, but you can be sure I'll be trying to find a way!
Description of Work: 3 hours of house cleaning -- I asked them to clean the bathrooms, kitchen, all the flooring, wash the walls, baseboards, trim, clean the ceiling fans, dust the bookshelves, and quite a few other basic cleaning tasks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

    Contact information

    PO Box 2042, Wake Forest, NC 27588

    www.startfreshcleaningservice.com

    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Floor Cleaning and Waxing,
    Carpet Cleaning,
    Blind Cleaning

    FAQ

    Start Fresh Cleaning Service is currently rated 4.3 overall out of 5.

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Start Fresh Cleaning Service accepts the following forms of payment: Check
    Yes, Start Fresh Cleaning Service offers free project estimates.
    No, Start Fresh Cleaning Service does not offer eco-friendly accreditations.
    No, Start Fresh Cleaning Service does not offer a senior discount.
    No, Start Fresh Cleaning Service does not offer emergency services.
    No, Start Fresh Cleaning Service does not offer warranties.
    Start Fresh Cleaning Service offers the following services: Cleaning - rooms, dust & all surfaces, ceiling fans, knick-knacks, picture frames, blinds, window sills, wood molding, light fixtures, TV's, mirrors, mop floors, vacuum carpets, bathroom & kitchen area.
    ask for details

    Contact information

    PO Box 2042, Wake Forest, NC 27588

    www.startfreshcleaningservice.com

    Service hours

    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM