Just Pondering

I am writing to add to an original bad review i wrote on 7/23. At that time no one was answering my phone calls. Just Pondering finally called and apologized and said they were interested in my business. I decided to give them a second chance and i'm happy I did. Bryan came out immediately to diagnose my leak problem. He was able to isolate it to an area of the waterfall but recommended that we test a temporary fix for a while to be sure. That test confirmed the leak location and he had his crew come out and repair the leak in one day. Not only did that fix the problem but they even improved the appearance of the waterfall. The team was prompt, knowledgeable and professional. I will definitely use them again for future care.

If you want a natural looking water feature, Just Pondering is your answer. My wife and I presented a challenging landscape that was treacherous to garden and Just Pondering turned it into a safe and beautiful tiered garden with an unbelievable water feature that blends into the rest of our landscaping. They added gorgeous rock stairs on both sides of our side garden. Bryan’s installation team did an excellent job laying out the water feature and placing the rocks so they have a realistic natural appearance. Bryan accommodated several additions to the original design always coming up with ideal solutions. I have lost track of the number of neighbors and passer byes that have commented on how awesome our garden is.

GREAT!!!. I have really enjoyed the pond since rebuild. Professional and quick response. Always on time. I would highly recommend. Thank you so much for such a wonderful experience.

they did a very nice and professional job. Fountain looks great. Excellent in communicating design and options.

Things went fine. Steve was here on time, as usual, he does excellent work. They padded the concrete blocs before installing the sub liner. Then the liner was spread and the edges were held with small boulders all around. He then installed the 2 metal urns on each side of the statue of the Virgin Mary and connected them to the inlet pipe. Everybody was very professional and eager to please. Work was finished on time and we are enjoying it.

Whether you are interested in creating a new water feature, or having an existing pond maintained, Just Pondering is the company for you! I cannot say enough nice things about the company and the staff. Their knowledge and expertise is beyond compare. They have been maintaining my pond for me for several years now. They introduced me to underwater lighting, which makes such a difference in the look of the pond at nighttime. If I have a question, they are very prompt in returning my calls or e-mails. You really get your money's worth when they make a service call. My pond has never looked better. I always look forward to the spring "cleanup." I would recommend Just Pondering without any hesitation!

I hired Just Pondering in the Fall of 2015 to install a water feature alongside our stairs, leading down to our new patio. They created a waterfall that was just what I hoped for. Loved it so much, it was the saddest part about moving to a new home, to have to leave that space behind.

It went great. Steven, the supervisor/foreman was always on site. Bryan checked regularly and was extremely detailed orientated. He is also very creative with his ideas to enhance the features. They finished on time with great workmanship. I was thrilled and added fish. But here is the event that really raised the service bar. About a week after the job was completed, and whilst waiting for the electrician to come and bury the electrical cords, the garden service, despite being warned to stay away from the area, rode over the electrics. The mower chopped the electrics like spagetti, and caused the pump and lights to blow. The next day was a weekend and I was leaving the country on vacation. So, no water flow for oxygen for the fish and a total mess. I called Bryan and he essentially said..."Go on vacation, I will take care of it". I returned two weeks later and arrived late evening. I was thrilled to see my pond working, night lights on, waterfall flowing and fish swimming. In summary, Just Pondering was efficient, creative, value for money with exceptional service levels.

It went great, the feature the clean up and everything I would highly recommend Just Poundering to you so that you can turn your back yard into a oasis for you.

If your looking for a water feature, just pondering are the people you want to do it. They have great customer service, you will get everything you wanted for your money. They do a great job, and will answer any question you may have.

Just pondering is an amazing company with remarkable craftsmanship that shows in their work. They have very customer friendly employees, and without a dout the best pond company around. Looking forward to photos from the next site they landscape their next waterfilled matter piece.

I really believe Bryan strives to ensure I'm happy and satisfied with his services. He is very knowledgeable, professional, and punctual. He is always available or responds promptly if I call and have questions about my system and takes whatever time necessary to explain answers.

Great. I trust their expertise and conservative approach.

Instead of starting the 2nd week of November, Brian Conklin cashed the check and left a message on the phone he is out of town until the 16th of November. When I called him he stated he will start the following Wednesday which he did. Since he was late starting, I hired 2 men to dig out the large fiberglass round pool from the ground so he did not have to do it. His 2 men worked 3 days digging the hole to accomodate the fiberglass pool and when they dropped it down it was below level. So they lifted it and I took them to Laws and I bought sand for them to put under the pool and elevate it which they did. In the course of handling the pool, the skimmer was attached and hanging outside it and with turning it and dropping it the skimmer attachment became loose. He asked for an additional $ 200.00 to repair it which I categorically refused. They kept working. They did not work yesterday and came today to finish the job. Steven worked diligently on the rocks to plan and make the waterfall he also connected the skimmer. Brian moved the filters and the pump to the desired location and starting connecting them when he was done and tried the pump no water came up. He kept trying for a couple of hours. He accused the backflow valve of leaking ( it was new and never opened ) so he cut it off and put it in his truck. After so many trials finally we got a sip of water going through not amounting to a waterfall. He then accused the main pump and asked for $ 300.00 to get a new one more powerful. Did not try to have the pump checked since he was the contractor with experience. I told him I have a contract for an amount and that is it. That is when he started a litany of cesspool mouthful insults among which is "d*******" "a******"" etc....etc.... Then he threatened to put a lien on the house and left. By the time I went to close the gate he left opened, he rang the bell on my wife and told her he is going to sue us. And the mistake I made: he was advertised in our Church Bulletin.