George Hardwood Floors

George didn't do what I asked him to do. He did what HE wanted to do. There were SO many problems with his work. He didn't repair the flooring properly before the finish was applied; left rough holes in the floor with large splinters; didn't replace some wood with drilled holes in it; used left-over wood pieces on the strips he did replace and charged me for a new, whole bundle; added stain to the finish applying it unevenly resulting in extremely uneven coloring; some of the layers of finish bubbled up and he unsuccessfully tried to sand them out after they dried; sanded in circles rather than with the grain (and probably used the wrong sand paper) leaving sand-gouging streaks in the finish; didn't extend the finish from the room into the hall and I had to add additional carpet to cover the unfinished area from the hall into the room; had dried lumps of finish rolled into the wet finish, lumping the finish; rolled dried grass into the wet finish in front of a door (and blamed the wind of blowing it in even though the grass was clearly rolled into the floor); and way over-charged me - over $1800.00 for $250 sq ft. I feel like he took advantage of me and performed horrendous workmanship because he didn't think I was intelligent enough to know what he was doing. I do not recommend him - and feel especially if you are a woman looking for a contractor. As of this date, I have pictures to prove my complaints and have not repaired the flooring itself.

When the initial call was made to George Outlaw Hardwood Floors, the owner inquired about the visible damage. He was very concerned about the living arrangements because of the elderly couple living in the house. He arrived at the location the day after the storm passed through to physically assess the damage and provided us with an estimate of the time required to complete the repair work and the cost. The work crew arrived a couple of days later, promptly at the time the owner stated. They were very courteous and professional from the time they started the job until it was completed. They were more than happy to address any concerns we had, and they completed the job in a timely manner. The elderly couple was displaced for about 3 days because the husband suffers with upper respiratory problems. Unfortunately, the wife passed away on March 30, 2012. But she was so happy to see how beautiful her hardwood floors really were. They had lived in this home since the early 70's and the floors were desperately in need of refinishing. She was also amazed at how lovely her whole house was once the ceiling and walls were painted. Note: I am the daughter of the elderly couple and I'm so glad my mom was able to enjoy the true beauty of her home, thanks to the professional workmanship of the workcrew of George Outlaw Hardwood Floors.