1-800-Pack-Rat

Terrible! This company is not to be trusted. The 'sales' girl (Alyssa Quiles) ASSURED me, no hesitation AT ALL, that they could fit two side by side 16' long containers in my driveway. She even stated they didn't need any room at all between them, that they could be touching! So I provided my amex cc info, and scheduled movers to load the containers the day after they were to be delivered. The day of the PackRat containers delivery, a driver named Mike (cockey SOB) shows up at my door and says "Ain't gonna happen!"... his exact words. I'm like.... okay well lets brainstorm. I point out that there is a bit of a grassy area on either side and I'm okay if the container sits on that. Should be plenty of space based on what I was told by Alyssa. Nope, no can do. So he was going to leave the one container and I told him I needed him to hold off because... this impacts my movers, my expected arrival date in NC, and my ability to interview in NC on Friday as scheduled. I asked him to let me make some calls to figure out what to do. He got in his truck and LEFT!!! He was there 5-10 minutes tops, had an attitude the entire time... and then he bailed on his paying customer! Leaving me without any containers at all for my move. I called and had a Customer Support guy talk to me and he ASSURED me he would work this out for me so that my move was "smooth as glass". I was beginning to feel comforted when he said one of the top Supervisors would be calling me soon. I got that call, from Alex in Wake Forest, NC. He told me the Supervisor of the Sterling, VA facility (Mark) would not deliver to my home AT ALL! He said they couldn't fit even ONE container in my driveway. WHAT? What kind of drugs are these people on??? MY DRIVEWAY'S MEASUREMENTS: 35' 4" Long 16' 2" wide if on the driveway alone 19' 3" wide if partly on the grass on either side of the driveway. That isn't large enough for even a single 8' Wide x 16' Long container?? I'm sorry, someone missed math class. And Customer Service training day. His statement is completely and utterly FALSE. But if it had been accurate.... why did the Sales girl indicated I could have two side by side when he's telling me NONE????? Their sales staff is THAT poorly trained??? I get the girl who 'sold' me the service messed up in telling me that I could have two side by side containers on my driveway. When I asked her if we needed to have space between them, she said no - they could actually be touching! So she screwed up - or purposefully misled me. I get it. But how are you telling me that you cannot fit even ONE container in my two car driveway???? And that you are not willing to try and make this right and work with me to try to keep my move on track as much as possible?? You are just basically refusing to talk with me (Supervisor at Sterling, VA location - Mark - wouldn't get on the phone with me and had his minion take care of screwing me over instead??) and he just basically refused my business. ???? Who the heck does that and how do they stay in business??? I tried to work with these people to come to a compromise: Leave one container today, Let me load it tomorrow morning. Come take it away tomorrow night and delivery a new container first thing Thursday morning so my movers could load that Thursday morning and I could be on my way not too much worse for the wear. But no!!! They said they couldn't schedule a time for the containers to be delivered or hauled away - which makes it impossible for me to try and orchestrate my move as much on schedule as possible despite THEIR mess up! For some reason they obviously just did not WANT to do business with me and I don't get it. And oh, by the way, the phone number that Customer Service rep gave me was bogus. I'm sure they'll say I must've written it down wrong but no. There is a reason these people put nothing in writing until AFTER they've collected your credit card! Do not trust them! Now, while I should be packing, I'm calling PODS to schedule my move with them instead. I have to reschedule my movers. And I have to call the person I was supposed to interview with on Friday because that won't be happening now. I'd better not lose this job opportunity because 1-800-Pack-Rat doesn't have their act together! This whole thing is baffling to me. How do people stay in business when they treat customers like this? Please.... do not use this company. They don't deserve your business or your hard earned dollars. I did my research first and saw mixed reviews. I figured I'd save a few bucks - what could go wrong? Well, now i know. Please learn from my mistake! Just save yourself this headache and use PODS.

unknown

PakRat was phenomenal to work with! We ordered 2 containers in October for our upcoming move from Illinois. The day before we closed on the sale of our house (late afternoon) we realized we would need an additional container and PakRat delivered the 3rd container early the next morning. As we were unsure of where we'd be living in southwest Florida, we had the containers stored. Each time we needed access to a container, we had it, no problems. We had the containers delivered to our new house in March and again, the process was smooth. Each time I called with a question or request during these 5 months, I spoke with a person (without having to go through five minutes of button-pushing) and each person I spoke with was able to help me. PakRat is an incredibly well run company with amazing customer service and this part of our long distance move was stress free. The communication is excellent with all involved. I have recommended them to family and friends and will continue to do so.

affordableWe loved them! All their promises were fulfilled. The unit was delivered, picked up, transported and delivered to our new home in FLorida with absolutely no probems or issues. The move was well-organized, with tips and tools to make it easier for us. Staff was friendly, accessable, and very helpful. Cost was affordable and fair. We highly recommend 1-800-PACK RAT to anyone contemplating a move.

I was very surprised at the professionalism of the entire organization. From the beginning with the trip/move consultations, through the driver dropping the container in my driveway (no small feat in itself), to the move to FL, and the subsequent drop off at my new home, it was very smooth and on time. I was very worried that something would go wrong or be late but everything worked out well for me. The drivers are skilled at dropping/picking up the containers. I loaded it myself using their directions on balancing the load and how to secure it. The trip organizers went through the contract carefully with me. I had prepared a list of questions before hand. Note I also worked with another similar company but 1800PackRat had a better price. Also note that they work with Lowe's Home Improvement Centers so I went there to check out the container beforehand. That gave me an idea as to the size I needed. They were prompt in dropping off and picking up the container. They gave me a window and allowed me to change the drop date to earlier than planned. They also noted that FT Myers had regukations on these containers. They could only be at my house for two days before I needed permission for more time. I didn't need it though. Overall I was very pleased with the entire process. Moving is never much fun but 1800PackRat took a lot of worry out of it! I would definitely use them again!