R & C Appliance Service Inc

If you need immediate help do not call R&C Appliance. I have been without a washer for over four weeks with absolutely no idea as to when R&C will have the part little alone as to when they can add me to their schedule to repair my washer. After two weeks a repair man did finally come out to access what the issue was ( cold water inlet valve). After two more weeks I called R&C and was told the part needed for the repair was back-ordered. Nobody bothered to call from R&C to give me that information. I was told R&C would try to get the part elsewhere. I requested a call with information as to when to part would arrive. Again, nobody bothered to call me. I found the part in-stock online from several parts places and ordered it myself. It will arrive in three days. R&C has been instructed to cancel their parts order and to send me an invoice for the initial service call fee (aprox. $90). My husband is going to replace the water inlet valve himself. Thanks to YouTube and a very detailed video on how to replace the new water inlet valve it will take about five minutes for my husband to replace it. I was quoted $336 from R&C for parts and labor, including the initial service call fee. I was able to purchase the same part online for $125 including fast shipping. Total cost of about $215, including the initial service call fee. This company use to be great, unfortunately that is no longer to case.

They arrived on time and were very professional. Would hire again.

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After running the cleaning cycle on my oven, the convection fan came on and wouldn't turn off. An error code started flashing and beeping. I called R and C that day around 4pm. A very sweet receptionist took my information, and scheduled the service call. They ordered the part the next morning and came to replace the temperature sensor three days after I called. The technician was extremely friendly and finished the job in less than 10 minutes! They guaranteed that if the sensor didn't fix the problem or it recurred, they would come back and fix the issue without charging for a second service call. The service call was $75, which seemed quite fair. Much cheaper than getting a new range! The man also gave me some requested advice on replacing the new stove in the future. It's a tricky one because it has downdraft ventilation rather than a hood.

Replaced a timing switch on dryer.

Fixed stove burner by ordering and replacing needed part as well as making stove functional temporarily for renters coming in

Very good Customer Service - prompt and friendly. He called in morning of the day of the appointment and told me what time he would be there. Diagnosed the problem quickly and ordered the part needed. Came back next week with part and installed.

Tommy was awesome. Not only was he able to find our cabin in the mountains, he quickly fixed the problem at a reasonable price. I would use R and C again in a heartbeat.

GREAT . . . will use again!

I really cannot say how highly I recommend this company! My washing machine was acting up, one load it would be fine the next load, wouldn't spin water out properly and would leak a small amount of water. I phoned Rand C (my neighbors recommended them). The woman (Karen or Carolyn I think) who took my call was very helpful, it was 4:pm when I phoned. She took my information along with the details of what was wrong with the w machince. She kindly told me a technician would call me first thing in the morning and let me know when he would be here. Bob called @ 8am the next morning. He was so extremely kind and honest!! He explained to me about the washing machine I had and that I was lucky to have gotten the years I had from it. And that I would really be best served to put the money towards purchasing a new machine rather than having him coming out to look at it and then basically charge me the $65 service call fee to tell me it would be anywhere from a minimal $150 to several hundreds. And if we fixed one problem I would most likely be facing many problems ahead with this machine (granted this was a machine that I had had for about ten years paid about $500 for). He offered to help any way he could and when I was ready to purchase a new one he would glady offer any advise or help if I wanted. I thanked him very much for his honesty and for not just showing up at my door for the service call charge (like a lot of companies would have)! I started researching washing machines that day, I called Bob 4 SPERATE TIMES about different models. Each call I made he was patient and most helpful! In todays world, most people would have gotten annoyed by my 4th call especially since I hadn't paid him anything. Bob never once sounded annoyed or put out. I purchased a new washing machine that day. I am extremely thankful and will always use and recommend Rand C Appliance for any appliance repairs I will have in the future! Thank You so very Much!!!! I HIGHLY RECOMMEND THEM!

Would defintely use again!

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