We ended up paying three times what he estimated. The yard also holds three times as much water as it ever did. He cut a power line with his backhoe. We actually saw him do this and he never did anything to fix. He also destroyed a PVC pipe that comes from our home drain pipe with his backhoe. This created a geyser in our backyard when we have rain now. We also witnessed that. No attempts were made to fix either of these. He has not returned multiple texts and calls from us. He took 3 weeks to finish the job and it was tough to keep him on site.
Description of Work: He filled in a small pond. he also laser leveled and created drainage for the yard.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Teri O.
10/2012
1.0
excavators
+ -1 more
Never showed without me calling as a reminder. Eventually came over but then decided to not call and/or arrive with the information. No communication, apology, nothing.
Description of Work: I wanted to hire this business because I wanted to support a business owner who lives in my general vicinity. I contacted the business (apparently a father and son) and asked for an estimate for work I needed done. I was told they would come out and they never showed. A week later I called and told them I had called previously and had never heard back. I was told that the message likely went to the dad? The son (not sure if his name is Mike) came to my place and we walked around and I told him exactly what I was wanting. He said he would draw up the estimate and let me know the cost and when we could start. Once again, I never heard back. I didn't call again because I figured if this is the way they performed business who knows what the product would be like. Interestingly, I ran into the same experience with a business down the road and got an excuse about an ill aunt. I understand hardships happen but whatever happened to communicating? How can one expect to have a profitable business if they don't understand the basic concept of communicating and keeping the consumer apprised?
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Service Categories
Excavating
FAQ
MIKE'S BACKHOE & EXCAVATION is currently rated 1 overall out of 5.
No, MIKE'S BACKHOE & EXCAVATION does not offer free project estimates.
No, MIKE'S BACKHOE & EXCAVATION does not offer eco-friendly accreditations.
No, MIKE'S BACKHOE & EXCAVATION does not offer a senior discount.
No, MIKE'S BACKHOE & EXCAVATION does not offer emergency services.
No, MIKE'S BACKHOE & EXCAVATION does not offer warranties.