Shawn came the day after July 4th, determined the problem and said he would have to get parts. He called a few hours later and said he was able to determine that our system still had a warranty on it and we would only be charged for his labor, not the parts (saving over $1000). A/c was completely fixed the next day.
Description of Work: A/C died on July 4th. I called to leave a message and someone actually answered the phone. They took a message and said someone would be in touch. Shawn himself called back. We told him it wasn't an emergency since the A/C upstairs still worked.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Michael F.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Albert M.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
to protect carpets and the interior of the house, and clean up thoroughly afterward. Fast forward two years, and during the recent cold snap we lost power to the system. It was problem with our breaker box, not the HVAC system. I was not able to get an electrician to respond, and in frustration I called Shawn. Once again, he came out on a weekend (Saturday morning in our case), diagnosed the problem and called an electrician to replace the blown main breaker on the panel. Shawn always returns calls, always shows up as scheduled, and will be there when you really need assistance. Very highly recommended.
Description of Work: We were staying at the beach (Harker's Island) when our host's HVAC system malfunctioned. It was a Sunday, and they called their HVAC guy. "He's on the way", we were told. I was impressed, as it is a four hour drive from the Triangle area to the beach house. When we needed a new system for our place in Chapel Hill I asked for his contact information. It was Shawn Rich. Shawn was one of three contractors who bid on our system, and he was not the least expensive. We were impressed by the beach incident and his general knowledge, and decided to go with him. The installation went very smoothly. Shawn and his crew were punctual, took care
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William B.
01/2014
5.0
heating & air conditioning/hvac
 + -1 more
Very fast, very courteous. Excellent service. They did great. I would use them again and recommend them.
Description of Work: Replaced heat coil in heat pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marshall K.
08/2013
5.0
heating & air conditioning/hvac
 + -1 more
Shawn and his crew were great! They were not the cheapest bid, but well worth it!! He went above and beyond what we were expecting. He was the only vendor who had a workable solution to heat/cool our bonus room! We actually use the room now!!
Description of Work: Replaced our old HVAC sytems!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Jose L.
05/2013
5.0
heating & air conditioning/hvac
 + -1 more
They were punctual and responsive. Also, they took care of everything quickly and they were very knowledgeable in their field.
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Service Categories
Heating and Air Conditioning
FAQ
Shawn Rich Mechanical is currently rated 5 overall out of 5.
No, Shawn Rich Mechanical does not offer free project estimates.
No, Shawn Rich Mechanical does not offer eco-friendly accreditations.
No, Shawn Rich Mechanical does not offer a senior discount.
No, Shawn Rich Mechanical does not offer emergency services.
No, Shawn Rich Mechanical does not offer warranties.