Gutterdome Mid Atlantic

Prior to purchasing the Gutterdome shields from Gutterdome, I had confidence in the Southeast Gutterdome company believing they would be a reliable company that would provide good customer service and stand by their work. After my residential Gutterdome shields installation on 4/13/18, I paid in full over $2K to Gutterdome. During the first rain after my gutterdome installation, I noticed excessive rain draining underneath my gutters and leaking into my crawlspace. After several telephone attempts to contact the General Manager Robert Sxxxx representative for Gutterdome, he would only respond back to me by email on four separate times giving me specific dates that he was going to have a technician come out to my residence and address and fix this issue. No one has shown up to my residence. I have sent several more emails including detailed photos showing the unnecessary excessive silicone caulking that their installers applied around my supply downspouts and gutters also have made several phone calls to the Gutterdome Company, pleading and pleading to have Gutterdome come out to my residence and fix this major water leakage that will potentially cost me future unnecessary expenses to address the water that is now in my crawlspace. When I call the Gutterdome Company, no one will answer any of the telephone numbers that are listed on their website. You always get voice recordings. Even after leaving pleading voice messages, I still have not received a returned phone call from Gutterdome. I have been very professional with all of my email communications and recorded phone messages. I have done and followed all of the required procedures and guidelines that are outlined in the Gutterdome agreement contract pertaining to requesting service. This Gutterdome Company provides terrible customer service and operating by mis-leading customers with deceptive service requests promises and has breached their contract. I will have to hire and pay another gutter company to come out to my residence to fix my leaking gutter issue that I paid a lot of money to Gutterdome. I had confidence that this Gutterdome Company would stand by their work. My issue that was caused by faulty Gutterdome shield installation should have been honored and fixed by this Gutterdome Company. FUTURE CUSTOMERS BEWARE!!! THIS COMPANY WILL NOT HONOR REQUESTS FOR SERVICE ISSUES, THAT IS SPELLED OUT IN THIER CONTRACT AFTER YOU HAVE PAID IN FULL YOUR MONEY. CY